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Reviewed 12 July 2017

The location couldn't be better in the heart of Sevilla. Great food and shopping are always a short walk away as are the prime tourist locations.
Rooftop has a view of the Cathedral and overall value is excellent. I would strongly recommend its central location!

Room tip: Double Room with Extra Bed was very romantic
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Doina O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2017

we stumbled across this little hotel after we had eaten dinner in the Alianza restaurant opposite. We had been to another bar earlier in the week right opposite the cathedral, and got stung for the drinks. This little hotel has a charming little bar at the top, which also has a view of the cathedral - and the drinks are half the price, with no booming loud music. what a great little spot to sit and enjoy a nightcap with the cathedral lit up in the background.

Room tip: roof top bar
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank 52julieB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2017

We thought to have found a very nice place to cool off and have some lunch on a very warm day in Sevilla.
The roof terrace sprayed mist from the parasols like more outdoor cafe's offered.
I don't know what they did differently, but we got soaking wet.
There was some sort of carpet on the floor, that gave the place a very cheap feel.
We should have left right away when we noticed that, because this was representative for what followed.
Or choice of lunch was a very Spanish one, jamon iberico, salad and some bread. What could go wrong with that?
Well, the jamon was very chewy, the bread was wrapped in plastic, not fresh.
The salad was cheap bitter bits, 2 tomato parts (we were three).
Very disappointing.
Toilet was in a shower room, that was very dusty.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank vakantie27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bertrand G, Director General at Hotel Palacio Alcazar, responded to this reviewResponded 7 September 2017
Google Translation

Estimado cliente,
Gracias por opinar sobre nuestro negocio en TripAdvisor, todos los comentarios contribuyen y nos hacen mejorar cada día para así crecer y ofrecer un mejor servicio a nuestros clientes.
Nos gustaría exponerle nuestra respuesta en relación a los puntos que comenta.
En primer lugar, el nebulizador de terraza es un sistema que funciona a diario y está constantemente revisado debido al uso que requiere. Es por ello que si ocasionara algún tipo de avería, se haría notar al instante. Actualmente no hemos recibido ninguna queja al respecto, y si en ese momento usted notó alguna anomalía no debió dudar en avisar al encargado de turno para así reubicarle e inspeccionar el funcionamiento del sistema.
En cuanto al césped artificial, nos extraña lo que comenta, ya que actualmente es un elemento de decoración en establecimientos que recibe cierta estima. Además, precisamente nuestro modelo difiere al de otros en originalidad por motivos de composición y acabado, aunque entendemos que pueda no ser de su gusto, ya que opiniones sobre estos temas varían con frecuencia.
Para continuar, en relación a la comida, sepa que nuestros productos son frescos del día y recibimos nuestros pedidos a diario, en cualquier caso si algo no fue de su agrado igualmente debió comentarlo a la camarera. Estamos seguros de que hubiera solventado la situación ofreciéndole un cambio sin ningún compromiso. No dejar satisfecho al cliente antes de irse no es nuestro estilo, y sentimos que la comunicación no fuera efectiva durante su visita a nuestro negocio.
Para finalizar, comentarle que al ser también un hotel, disponemos de servicio de limpieza constante. Si echa un vistazo a nuestra puntuación en este aspecto, puede comprobar que el personal realiza su trabajo de forma efectiva, ya que es algo que nos preocupa bastante debido a la categoría que se nos ha otorgado por un organismo debidamente certificado.
Sin más, esperamos poder tener la oportunidad de tenerles con nosotros una vez más, y hacerles cambiar de opinión respecto a nuestro servicio. Estamos seguros que el personal les recibirá con gusto y no le defraudará.
Reciba un cordial saludo.
El Director General.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

Was looking for somewhere for a cup of tea and found Plaza de la Alianza and this hotel offering panoramic views from their terrace. Had a lovely cup of tea and shared a chocolate muffin and great views.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank Sue D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2017 via mobile

Its a smart looking boutique hotel,
on the first view stylish
little roof top terrace
very small rooms
not reachable by car!

But most important:

The most horrible bed I have ever had in a modern or refurbished hotel.
The king sized mattress was too soft and hanging through in the middle, that I woked up several times during the night, couldn't really sleep and had serious back pain in the morning. The staff said, that they don't understand that, as the mattresses should all be new. (If so, they ordered a very bad quality)

Don't book a room with a queen or king size bed!

On the good side, I have been offered a complementary breakfast

But a massage would have been better for my back pain which last for two days.

Date of stay: May 2017
4  Thank Ecclestones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bertrand G, Director General at Hotel Palacio Alcazar, responded to this reviewResponded 14 June 2017
Google Translation

Estimado cliente,

Le agradecemos sus palabras acerca nuestra terraza panorámica donde disfrutó del desayuno.

Sepa que la consistencia de los colchones que regularmente se modifican es de dureza media, ya que no podemos adaptarnos a todos los gustos de nuestros clientes. Lamentamos que este aspecto no haya sido de su agrado. En cualquier lugar tomamos nota ya que todos los comentarios nos ayudan a estimar los resultados de las experiencias en nuestro hotel.

Quizás no consiguió llegar al hotel en coche por problemas con su navegador, pero sepa que es totalmente posible acceder hasta la puerta del hotel en coche para dejar el equipaje y dirigirse al aparcamiento. Como puede comprobar, taxis y camiones de limpieza pasan durante el día por delante de nuestro hotel.

Sin más, esperamos que la próxima vez mejore su experiencia con nosotros si vuelve a alojarse en nuestro hotel. Le aseguramos que no se arrepentirá.

Reciba un cordial saludo,

El Director General.

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