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“Newer Hotel, Helpful Staff”

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Hilton Garden Inn Sevilla
Ranked #15 of 176 Hotels in Seville
Certificate of Excellence
GreenLeadersSilver level
Boston
Level Contributor
160 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Newer Hotel, Helpful Staff”
Reviewed 19 July 2014

We stayed here two different times during out time in southern Spain. Other than not being able to find the hotel on our gps and me not writing the hotel address/location ahead of time we enjoyed the hotel, appreciated the staff helpfulness and the convenient parking. We found it the second time without problem.

I asked for rooms away from the cement factory view after reading other comments about the views. Our first stay had a view over the front the hotel and our second was in room 905 which had a view of the cathedral and central Seville off in the distance.

Rooms were clean on both occasions and smelled fresh. The a/c worked well and was not noisy. The internet worked well. Bathrooms were fine. The beds were some of the most comfortable on our trip. Our breakfast was included as gold members. One thing we really liked was the really fresh fruit. Other items were pretty standard but good. We did order an omelette one morning, too.

On our first stay we did use the hotel van to go into town for 7 euros and took the #3 bus back. Kind of a long bus ride but pretty cheap - 1.20 euro per person. On our next stay we drove into town and parked for a few hours and this was more convenient for us and it cost about the same for the 5 or so hours we were there - about 10 euros in a garage.

On our second night there we used the washer and dryer. We stopped by a supermarket that was close by and bought detergent for less than 1 euro for 4 washes - we used only one. The hotel charges 4 euros for I believe one wash.

Had we paid only 46 euros per night with their summer promotion I would have been happier. We prepaid months in advance and averaged something like 63 euros per night.

Overall we would stay here again.

Room Tip: Room 905 had a distant view of the cathedral which was nice and right off from the elevators. It doe...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank bostontravelnman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 21 July 2014
Dear guest,

Thank you very much not only for your comment on this site, but also for your loyalty to our hotel, the Hilton Garden Inn Sevilla. It is an honour to receive such a positive feedback.

We are truly happy to hear you had an overall great stay and we have met your expectations. Our team are always available to provide an excellent service, and we can see we have achieved our goal.

It is particularly pleasant to know you enjoyed our breakfast buffet and its fresh fruit, thank you very much for your kind comment. We truly hope welcoming you back to our restaurant whereby we will be able to provide you not only an excellent breakfast, but also our best dinner offer.

I hope welcoming you back soon.

Best regards,

Alejandro Casamor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
Irving, Texas
Level Contributor
202 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 19 July 2014

The room was standard European size-- the bathroom was a good size--the breakfast was very good--lots of choices either on the buffet or made-to-order. The restaurant also offered a wide variety of food on the menu for the evening too. The rooms also have heavy duty curtains which keep out the light and the heat - much needed too
The hotel has a good sized pool as well; and offers their own transportation to take you to the city centre or the airport. Use the hotel shuttle to take you to the airport it is half the cost of a taxi

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank srwemail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director de Recepción at Hilton Garden Inn Sevilla, responded to this review, 21 July 2014
Dear guest,

Thank you very much for taking the time to share your positive feedback with us. We are truly happy to hear we have met your expectations.

It is particularly pleasant to know you had a great impression of our restaurant. I have immediately forwarded your opinion to the relevant Food and Beverage manager, thank you very much for your positive feedback.

I am glad to know you had an overall great stay, and I truly look forward to welcoming you back soon.

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales, Pennsylvania
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 July 2014

Excellent, convenient, central home base for traveling from the airport and central Seville! The staff at the reception desk and in the restaurant are outstanding, and a true asset to this hotel! I greatly appreciate the care we received from the hotel staff. My family and I stayed 3 different times at this hotel. We used this as our home base as we traveled via the airport to different parts of Europe. Additionally, this hotel is very close to the center of the city. The breakfast, and staff are outstanding!! Free parking at hotel.

Room Tip: Breakfast is a great value with an abundance of everything on a buffet! Make sure you acquire a roo...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank sapphire0916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 23 July 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

In this sense, I must say it is an honour to hear you had such a great stays to the Hilton Garden Inn Sevilla. Our commitment is to provide the best service, the best food and all the equipment and conditions in perfect order. For this reason, I cannot thank you enough your kind comments.

I am particularly pleased to hear we have met your expectations and we have been able to provide you with the highest level of service for which we are internationally known for!

We look forward to welcoming you back!

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

The place is advertised to be in an "evolving" area of the city, and close to sights. It is neither. Despite the ad in Hilton, the hotel is immediately adjacent to a cement plant, and down the street from some very sketchy slum areas. The sadness of that area is not Hilton's fault, and a bigger issue than this review, but it is clearly not a place I wanted my family to be in. Plus, the hotel smelled and the overall experience was aweful.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 18 July 2014
​Dear guest,

Thank you for taking the time to feedback to us regarding your recent stay.

I am very sorry to hear that the location of the Hotel did not meet you expectation. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day.​

We would like to know also the reason why you did not feel comfortable in our property regarding the bed & sleep, as our SERTA Bed is a really and famous mattress were you can rest, also the area is really quite so there is no noise outside.

Regarding the staff & service, we always have been doing our best to have a client happy, so we are very sorry to haven’t met your expectations on this.

The relation quality-price, we are offering at the moment a special summer offer of 46€ for any stay by summer time, a really competitive rate over the city having in mind all the services that we provide for free brand standard: internet in rooms and all areas, parking, swimming pool, fitness area.

Finally, regarding the cleanliness, we have an average of 8,5 in the cleanliness overall, would you be so nice to explain us a little bit more about it?

I really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Sevilla in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for!

Dear guest, we want to thank you very much for the time and please do not hesitate to contact us for any further information you might need.​

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seville
1 review
Reviewed 14 July 2014

We make a trip by car through Spain and Portugal. The Hilton Garden Hotel in Sevilla was one of the best hotels we visit. Sevilla is a very beautiful town. We will advice very one to visit Sevilla. Sevilla is also a nice town to visit by bicycle with a good network of bicycle roads.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Frans O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your positive review regarding your stay to the Hilton Garden Inn Sevilla. We are truly glad to hear we are one of the best hotels you have visited, thank you very much.

I am also happy to know you had a great time enjoying Sevilla.

We look forward welcoming you back soon.

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seville, Spain
1 review
Reviewed 14 July 2014

Very clean and modern hotel. Staff was friendly, room was great!! The only negative would be is that its 12Euro cab ride from the hotel to Cathedral/Palace tourist area. The hotel does have a shuttle service for 7Euro per trip.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Atul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 16 July 2014
Dear guest,

Thank you very much for taking the time to share your experience to the Hilton Garden Inn Sevilla.

First of all, we would like to apologise for any inconvenience caused due to our location. As you have said, we are not in the heart of Sevilla, for that reason, we do offer the shuttle service you have mentioned. Indeed, we do also offer a bike rental service, and you can reach the city centre quite fast taking the bus in front of the hotel.

On the other hand, we are truly happy to know you had a great impression of our team members. They are always available to provide an excellent service, and we can see we have met your expectations. Thank you very much.

We hope welcoming you back soon.

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 July 2014

My wife and I stayed at this hotel for a full week in June 2014. We loved everything about it but best of all the value we got for our money! The hotel is still relatively new and, although located slightly away for the busy areas of the beautiful city, this was not at all an issue. We rented a car and driving to anywhere in the city felt like a short few minute ride in relatively decent traffic compared to our typical North American traffic gridlocks. With free underground parking, we used the hotel as our launching pad for not only our city visits but also for driving to the amazingly beautiful cities of Andalusia, all of which are within less than 3 hours drive from Seville. The free wifi and the lovely swimming pool were all added value to the already amazingly good deal this hotel was. We did not eat at the hotel simply because there were plenty of good places to eat out at in Seville, including a couple of excellent locations within few short walking minutes from the hotel. Friendly service, convenient location, excellent amenities (did I mention the fully equipped gym!!), and overall amazing value for the money are all reasons that will make us book this hotel again for our next visit to Seville.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank JFLND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlejandroHGI, Director General at Hilton Garden Inn Sevilla, responded to this review, 15 July 2014
Dear guest,

I cannot thank you enough for your kind comments. It is an honour to hear you will choose us again.

I am particularly pleased to know you had such an overall great impression of our hotel. Our team are always available to provide excellent service and we can see that we have met your expectations.

I look forward welcoming you back soon.

Best regards,

Alejandro Casamor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Sevilla

Property: Hilton Garden Inn Sevilla
Address: C/ Ingenieria 11 | Parque Empresarial Nuevo Torneo, 41015 Seville, Spain
Phone Number:
Region: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 176 Hotels in Seville
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Sevilla 4*
Number of rooms: 140
Official Description (provided by the hotel):
This high-class establishment is situated 5 km from Sevilla's city centre and is just a short drive from Sevilla Airport. It successfully combines elegant design with comfortable accommodation and offers a number of modern facilities that meet even the highest requirements. Guests are welcomed to dine at the on-site restaurant, which serves a selection of choice dishes. The 140 guest rooms are tastefully furnished and well-appointed with amenities. They are air-conditioned and feature complimentary Internet access and cable TV. All are decorated in bright colours and have large windows with views of the outdoor pool. ... more   less 
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