We were very pleased with our experience in Seville. We booked a room at the Suites Sevilla Plaza and everything was wonderful. The room was clean, spacious and comfortable and the building was secure and in a fabulous location. When we arrived, we experienced car problems. Alejandro was working in the reception area and immediately came to our assistance. We had to pull the car over to the curb and check what the issue was with the car. In the meantime, Alejandro carried in all of our luggage to the reception area and got me checked in. He then carried all of the luggage to my room while my boyfriend was outside figuring out what was going on with our car. I needed to cancel our next night's hotel room and
Alejandro let me use his computer so I could get the room cancelled in time before a charge. We were able to get the car issue rectified and he then rode with us to show us where the parking garage was located. He then assisted us with restaurant and cafe ideas and he even booked our tickets for a Flamenco show in town. He was wonderful!!!! I can't believe all he did for us and he spent about 1.5 hours with us between the car issue, the check-in process, the car parking location, restaurant recommendations and tickets to the show. I don't believe I have ever received such an fabulous customer service in all my travels!!! He was patient, kind and caring during the entire process!
I would highly recommend this hotel. It was steps away from the historic Seville area with lots of shops, restaurants, parks, cathedral and all the beautiful buildings. We had no problem finding the hotel either. Our GPS took us right to the location without fail. Other hotels in historic towns have proven to be very difficult to find - lots of wasted time. But not this hotel. They had laundry facilities on site, bikes to rent and a beautiful roof top lounge overlooking the cathedral. Just a wonderful experience overall.
- Official Description (provided by the hotel):
- Suites Sevilla Plaza is located in the heart of the city of Seville in an old mansion completely renovated at the begining of 2013.It has a colonnade and a terrace thats overlooks the Cathedral. Located just on 3 on foot the Cathedral and the main monuments of Seville. These bright Suites have a new concept of accommodation,offering daily cleaning of the Suites, receptions and customer service. ... more less
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