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“Great place, great location” 5 of 5 bubbles
Review of Petit Palace Marques Santa Ana

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Petit Palace Marques Santa Ana
Ranked #25 of 179 Hotels in Seville
Certificate of Excellence
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1,115 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
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Dubai, United Arab Emirates
Level Contributor
190 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

Great location smack in the middle of the old city. 2 minutes walk to the famous Seville cathedral, 5 minutes to the beautiful Alcazar, 10 minutes to the old Barrio Santa Cruz, 20 minutes to the Plaza De Espania (the largest plaza in Spain). Surrounded by lots of nice restaurants and tapas bars. The hotel is a bit old and could use a face lift. The rooms are well equipped. The food is reasonable. The staff are very good and helpful. Best thing about it is the location.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Fouad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Departamento ventas online at Petit Palace Marques Santa Ana, responded to this review, 21 September 2013
To our esteemed guest,

It was such a pleasure reading your comment. We remind you that we have more hotels with the same good location in Barcelona, Valencia, Málaga, Madrid , Salamanca, Bilbao, Getxo and, as you know, in Sevilla .

We will bear in mind your comment about the hotel and we will do our best to improve in this issue.
We are glad to hear you have enjoyed our rooms and services.

We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland (Republic Of.)
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 September 2013

This is an excellent Hotel. It couldn't be a better location. Two minutes to Cathedral and surrounded by many Tapas Bars. Beds a bit hard. Laptop in room was handy. Wifi (even with password) didn't work but that could just have been me.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank alanrbrowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Departamento Ventas online at Petit Palace Marques Santa Ana, responded to this review, 20 September 2013
Dear client,

Thank you very much for you comment about our Hotel Petit Palace Canalejas.

We are pleased to know that we met your expectations and that our location.

We will bear in mind your comment about the internet access and we will do our best to improve in this issue.

We would love to see you again soon at any of our hotels.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 September 2013

A little bit disappointed with this hotel. Whole hotel looking a bit tired. Breakfast was terrible, not enough seats had to wait 30 mins before we could even sit down. Breakfast area unclean, tables piled with dirty plates. Hotel staff were not very helpful and often only one staff member available. Good points: free bicycle hire, free coffee and juice in reception area and laptops in the bedroom. Location was very good, right by the cathedral. Overall hotel was okay, reception staff need to improve on customer service.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank 29Gemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Gerente at Petit Palace Marques Santa Ana, responded to this review, 12 September 2013
Dear client,

Sorry for not being able to satisfy your expectations. At Breakfast time, on rush hour, we have had a lot of services. We have learned about it. In our training programme, a course of customer service is scheduled. Thank you for sharing your experience with us!

Kindest regards.
José Luis Barroso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 September 2013 via mobile

We stayed here for 99 euros a night for a triple room (traveling with two friends). The room was a great size, the shower was super fancy, but the beds were rather hard. The rooftop terrace is a glorious place to relax on a warm night with a bottle of wine and a view of the cathedral.

The location is wonderful, right by the cathedral. We took a 6-7ish euro taxi to/from the train station but walked everywhere else.

The hotel has some good amenities like free coffee all afternoon. There is also a free walking tour that does pick ups at the front desk. They advertised free bikes - and, they were totally junky. Some didn't have breaks, others had flat tires, some you were unable to adjust the seat, one the seat kept falling off. eventually, we were able to make it work, but If you want to bike ride, just cough up and rent them. We wished we had the 60-90 minutes we spent trying to make it work back by just coughing up the 9 euros to rent. It is a really nice bike ride through Maria Luisa park though.

Really liked this place and would recommend! Great value. Just don't use the bikes :)

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Departamento ventas online at Petit Palace Marques Santa Ana, responded to this review, 10 September 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location and room size .

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Ultimately, we work to please our guests and their opinions are what always guide us in doing so.


We would be delighted to welcome you back soon.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
137 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

We spent 2 nights in this hotel. Like other reviews, we found the beds to be rather stiff, but that didn't seem to affect our ability to sleep. The location in the center of the city was good although at first all the streets look alike. The front desk staff was helpful, but there wasn't enough help. We waited for some time on at least 2 occasions to get questions answered. Ezequiel did a good job, but there were too many people who needed help. More front desk help is needed. The "high tech" marketing strategy is a bit of a misnomer. The laptop in our room would not open Internet Explorer at all...it kept shutting down every time. It would open Firefox & Google Chrome, but did little else. I relied on my iPad, but the first day the wi-fi was not consistent. Then, on day 2, it appeared someone "turned the wi-fi on" because it started working rather consistently. I would probably stay here again, but I wish they would upgrade their beds. Put in a box spring along with the mattress instead of a thin mattress on a piece of wood. We had breakfast on only one day, and it was fine. A mix of hot and cold items.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Docmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Gerente at Petit Palace Marques Santa Ana, responded to this review, 12 September 2013
Dear guest,

We really appreciate your advises. Recently, we have been installing a new wifi system and at the beginning, we had to solve some technical problems, but now, it is all working properly. Thank you for your suggestions! Hope you to welcome you back very soon at Petit Palace Hoteles.

Kindest regards.
José Luis Barroso Roque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 2 September 2013

We had planned to visit Seville for a few years and decided to go this August. We chose the Petit Palace due to its location and that it had a 4 star rating - were we disappointed ?
Overall no - the hotel is quite good but is it a 4 star standard ? There were a few things that let the hotel down.
Firstly - the location is superb - you are situated in a quiet street just a few minutes walk away from the cathedral,bullring,toro del oro,Real Alcazar etc and numerous bars and cafes. Be prepared to keep track of where the hotel is because until you have found your feet in Seville it is not easy to find as we found on our first night when I foolishly forgot to note the name of the street the hotel was in !!
The hotel itself is in need of a bit of TLC - the carpets are grubby and stained in places and the wallpaper in the corridor to our bedroom was in a poor condition. This does not give a good first impression as to where you are going to stay.
Whilst the hotel is generally clean there is a need to pay a bit of attention to detail -an example is the ground floor open area is in itself a great feature but it was a bit disappointing to see the same bird droppings on one of the couches every day we were there.Similarly the roof terrace could be a great feature but the hotel does not sell it so well.This detail is what makes great 4 and 5 star hotels.
The staff were friendly and efficient - the chambermaids in particular were quick and unobtrusive.
The breakfast buffet was of a generally good standard but as there only appeared to be one member of staff on shift the top up of dishes and clearing of tables lets the hotel down.
The idea of free internet and lap top in each room is a nice touch - as I have a tablet I only needed to use the free wi-fi available - this I could not fault.
I read with some concern of the issues of hard beds - whilst I agree that the beds are hard it was probably the best few nights sleep that I have had in the past 20 years. I am normally up and about by 05:00 walking round the town - I slept until 07:30 - 08:00 every morning - perhaps it is because of my posture or puritanical side but it was the best sleep i have had for years.
Generally the Petit Palace is a reasonable place to stay - is it somewhere I would list as a place to return to - probably not.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank scarletttim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebeca T, Gerente at Petit Palace Marques Santa Ana, responded to this review, 12 September 2013
Dear client,

Thank you very much for your comments. We have taken due note in order to solve all your suggestions in order to improve our services and facilities. We are working on them. We remain our gratitude and hope you will trust us again.

Kindest regards.

José Luis Barroso Roque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Marques Santa Ana

Property: Petit Palace Marques Santa Ana
Address: Calle Jimios 9-11, 41001 Seville, Spain
Region: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Seville
#35 Business Hotel in Seville
#50 Family Hotel in Seville
Price Range (Based on Average Rates): £
Hotel Class:4 star — Petit Palace Marques Santa Ana 4*
Number of rooms: 57
Official Description (provided by the hotel):
Description: EXCELLENT LOCATION IN THE HEART OF THE HISTORIC QUARTER OF SEVILLE. ALL ROOMS ARE HAVE WITH FREE WIFI! Hotel recommended in the Michelin Guide. Boutique-Hotel located in the city center, near the Cathedral and shopping area, from which all major tourist and historical zones are within walking distance: the City Hall, the Real Alcázar, La Giralda... Emblematic building dating from the middle of the XIX Century. The Petit Palace Marqués Santa Ana is a little piece of elegance and modern style tucked away in the historic city centre of majestic Seville. Vibrant colours invade this avant-garde boutique hotel whose décor breaks away from the traditional style that prevails throughout Andalusia. A modern proposal in hospitality, this hotel is a unique way to discover the magic of Seville in style and comfort. They also come with a full array of modern commodities, such as high-speed internet access, and there is also a highly efficient business centre, making this hotel an ideal choice for not only leisure vacationers but business travellers as well. The hotel offers the following FREE services: - Laptop in all rooms- WIFI connection in all rooms and communal zones.- Daily Press- Safety boxes (with capacity for a laptop)- Hydro-massage showers or bathtub in all rooms.- Information on local excursions, city maps, reservations for shows and restaurants.- Two internet points for public use.- Free bike rent ( subject to availability)- Luggage room.- Cots and buggies for kids on request- Complementary bedding and food bowls for your pet- XXL rooms and King size beds on request. - Flat screen TV with TDT- Disabled facilities. - Openbar (coffee, tea, juices and mineral water) More information:- City centre, next to "El Corte Inglés" department store.- Hotel parking- Show room for small meetings. ... more   less 
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Also Known As:
Petit Palace Marques Santa Ana Hotel Seville

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