On our around-Spain trip, my family and I stayed two nights at the Petit Palace in Seville and we all hated it. The worst part were the rooms. The beds were rock-hard, which is actually NOT good for your back and we all complained of neck and back aches the next day. We had three rooms between the six of us, and all the sinks in the rooms were clogged and slow draining. Our shower was actually truly clogged, to the point they changed our room, only the shower in the new room was clogged, too. We had to shower with the water only trickling so it wouldn't overflow. When we complained about the new shower and sink, the girl at the front desk just apologized but didn't offer to do anything about it.
The rooms were dingy and in dire need of fresh paint and lots of TLC. Our toilet seat was broken, the sink chipped, etc. All these things caused us stress and discomfort, and we truly couldn't wait to check out.
Some positives were that the front desk girls were all very nice but ultimately could not rectify customer problems. Another plus is that this hotel is in a good location, near the top tourist sites as well as near shopping and restaurants. However, if you seek comfort and a nice place to rest, I would look elsewhere.
- Official Description (provided by the hotel):
- Description: EXCELLENT LOCATION IN THE HEART OF THE HISTORIC QUARTER OF SEVILLE. ALL ROOMS ARE HAVE WITH FREE WIFI! Hotel recommended in the Michelin Guide. Boutique-Hotel located in the city center, near the Cathedral and shopping area, from which all major tourist and historical zones are within walking distance: the City Hall, the Real Alcázar, La Giralda... Emblematic building dating from the middle of the XIX Century. The Petit Palace Marqués Santa Ana is a little piece of elegance and modern style tucked away in the historic city centre of majestic Seville. Vibrant colours invade this avant-garde boutique hotel whose décor breaks away from the traditional style that prevails throughout Andalusia. A modern proposal in hospitality, this hotel is a unique way to discover the magic of Seville in style and comfort. They also come with a full array of modern commodities, such as high-speed internet access, and there is also a highly efficient business centre, making this hotel an ideal choice for not only leisure vacationers but business travellers as well. The hotel offers the following FREE services: - Laptop in all rooms- WIFI connection in all rooms and communal zones.- Daily Press- Safety boxes (with capacity for a laptop)- Hydro-massage showers or bathtub in all rooms.- Information on local excursions, city maps, reservations for shows and restaurants.- Two internet points for public use.- Free bike rent ( subject to availability)- Luggage room.- Cots and buggies for kids on request- Complementary bedding and food bowls for your pet- XXL rooms and King size beds on request. - Flat screen TV with TDT- Disabled facilities. - Openbar (coffee, tea, juices and mineral water) More information:- City centre, next to "El Corte Inglés" department store.- Hotel parking- Show room for small meetings. ... more less
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- Also Known As:
- Petit Palace Marques Santa Ana Hotel Seville