Dear Guest,
Thank you for taking the time to share your opinion.
It is good to know you have memories about good hotel´s location and helpful staff during your 2 weeks trip around Spain 4 months ago.
About your complaint about mattress,there is a very wide range of mattress,and sometimes it is not possible to meet everybody tastes and preferences about that.When you stayed at this hotel,it was opened two years ago.We always have opted for high quality products,I am sorry if you particulary did not feel so comfortable.
I hope you enjoyed our city.
Best regards,
Trinidad Gil