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“so-so” 2 of 5 bubbles
Review of NH Ciudad de Zaragoza

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NH Ciudad de Zaragoza
Ranked #7 of 80 Hotels in Zaragoza
Certificate of Excellence
London
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“so-so”
2 of 5 bubbles Reviewed 24 June 2008

The room reservation was made in November 2007. However, when we arrived, the front desk staff said they "did not think we were coming. " This was after I had also phoned them 3 times earlier in the week to confirm our reservation, which was already paid for. We were told on arrival that the nice rooms with views had been given to people who had "walked in off the street" that evening. Our room was okay, but there were no apologies expressed by the hotel, and the "view" was of the noisy street. The room was clean and beds okay, but there was a real lack of amenities in the room--like kleenex--and this was supposed to be a top of the line room! The staff were not friendly or helpful, and there was a lack of basic customer service training. This could be a real detriment, considering that Zaragoza is hosting an international expo (until Sept 2008!)

  • Liked — location nearish to Expo Zaragoza
  • Disliked — very poor customer service
  • Stayed June 2008, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank uamnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen C, Gerente at NH Ciudad de Zaragoza, responded to this review, 27 November 2016
Google Translation
Muchas gracias por compartir sus comentarios en una de las páginas más relevantes del momento como es Tripadvisor. En el NH Ciudad de Zaragoza sabemos la gran responsabilidad que tenemos para proporcionar a todos nuestros clientes experiencias únicas e inolvidables, por lo que intentamos ofrecer las mayores facilidades y los mejores servicios acompañados de una cuidada atención personalizada. Como usted comenta, la situación del hotel hace que su estancia en la ciudad sea más cómoda si cabe, sin necesidad de utilizar ningún tipo de transporte para visitar todos los atractivos que la ciudad de Zaragoza ofrece a sus visitantes. Esperamos poder volver a verle pronto y no dude en contactarnos para cualquier información que pueda necesitar, será un placer ayudarle.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
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English first
Yorkshire
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed 6 January 2007

We have stayed at this hotel on two occasions. The first was during 2005 on a driving holiday to Spain and back. On the return leg we stayed here , turning up at the last minute and got the last room available in the hotel. Reception was helpful and the staff spoke English. The room as just as good.
The room was next to the elevator and stairs, a bit on the small side but otherwise clean and newish.
The view out of the room was into a central atrium but it was quiet, despite a wedding going on down stairs we slept fine.
Second time round was 12 months later in May 2006 and the Hotels location in the middle of the action was fabulous. Walking distance to all af the city centre attractions especially if you wish to visit the Basilica.
The hotel has a two storey underground car park. Rooms are very clean, and rates are cheap - check out the official site as it is cheaper if the lead name is under 25. Also check out the other reviews I have done for NH hotels. On the whole the hotel is great , clean fresh rooms, car parking at little cost and on the primary routes in and out of town yet remains quiet. You would be hard pushed to find this level of comfort and facilities in the UK or France for that matter. On a par with the very best Campinile / Accord hotels but better for the money.

If there is a negative it is that the hotel is on a one way street. You need satnav to ensure that you do not go around the block too many times. Use the bus stop outside the reception to park/ Check in and then you can drive straight into the car park without reversing or going around the block.

Stayed May 2006
Helpful?
2 Thank catman_willy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen C, Gerente at NH Ciudad de Zaragoza, responded to this review, 27 November 2016
Google Translation
Muchas gracias por compartir sus comentarios en una de las páginas más relevantes del momento como es Tripadvisor. En el NH Ciudad de Zaragoza sabemos la gran responsabilidad que tenemos para proporcionar a todos nuestros clientes experiencias únicas e inolvidables, por lo que intentamos ofrecer las mayores facilidades y los mejores servicios acompañados de una cuidada atención personalizada. Como usted comenta, la situación del hotel hace que su estancia en la ciudad sea más cómoda si cabe, sin necesidad de utilizar ningún tipo de transporte para visitar todos los atractivos que la ciudad de Zaragoza ofrece a sus visitantes. Esperamos poder volver a verle pronto y no dude en contactarnos para cualquier información que pueda necesitar, será un placer ayudarle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Ciudad de Zaragoza

Property: NH Ciudad de Zaragoza
Address: Avenida Cesar Augusto 125, 50003 Zaragoza, Spain
Phone Number:
Region: Spain > Aragon > Province of Zaragoza > Zaragoza > Centro , San Pablo
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Zaragoza
#8 Family Hotel in Zaragoza
#9 Romantic Hotel in Zaragoza
Price Range (Based on Average Rates): £
Hotel Class:3 star — NH Ciudad de Zaragoza 3*
Number of rooms: 124
Official Description (provided by the hotel):
Located in historical city center. NH Cuidad de Zaragoza is a recent building situated a few meters from the Basilica del Pilar. Thanks to its convenient location, the hotel is ideal both for business travel and tourist stays. The hotel benefits from easy access to the A2 motorway, airport, and Expo Zaragoza fairgrounds. ... more   less 
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Also Known As:
Nh Hotels Zaragoza

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