The room reservation was made in November 2007. However, when we arrived, the front desk staff said they "did not think we were coming. " This was after I had also phoned them 3 times earlier in the week to confirm our reservation, which was already paid for. We were told on arrival that the nice rooms with views had been given to people who had "walked in off the street" that evening. Our room was okay, but there were no apologies expressed by the hotel, and the "view" was of the noisy street. The room was clean and beds okay, but there was a real lack of amenities in the room--like kleenex--and this was supposed to be a top of the line room! The staff were not friendly or helpful, and there was a lack of basic customer service training. This could be a real detriment, considering that Zaragoza is hosting an international expo (until Sept 2008!)
- Official Description (provided by the hotel):
- Located in historical city center. NH Cuidad de Zaragoza is a recent building situated a few meters from the Basilica del Pilar. Thanks to its convenient location, the hotel is ideal both for business travel and tourist stays. The hotel benefits from easy access to the A2 motorway, airport, and Expo Zaragoza fairgrounds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, NHHotels, Agoda and Odigeo so you can book your NH Ciudad de Zaragoza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Nh Hotels Zaragoza