We arrived at this hotel for one night as part of a coach tour. The room was very spacious, new looking and clean. The bathroom was large. The room was very empty looking and could have easily accommodated another easy chair. There was only one chair in total for a double room. Although our view looked out on the impressive road system the sound proofing was effective. We thought what a nice, quite hotel it was; then we went to reception and the dining area.
We had an evening meal and breakfast: both buffet. The food selection was very good and it was well cooked. Wine was also part of the deal with one bottle per table of two. There was no flexibility over this however. I only drink red and my wife drinks only white. We could only have one or the other. There were no half bottles to cover such a situation and no effort made by the staff to try and resolve the problem and help us. I do speak a little Spanish.
But the main problem in this dining room, and as we found out later - the foyer -, is the noise level. The acoustics are treadful and its is like having a meal in a very large works canteen. There are lots of people who clearly use this hotel and their noise rebounds from all corners of the large, high space. It is not helped either by the robust manner of the staff, particularly near the kitchen entrance areas, who seem to throw plates onto tables, shout at each other, and are just a little too eager to remove empty plates from cramped table layouts. They have not got the balance right between speedy service and that of giving the impression that it's a race to get your table cleared for the next lot of people to use. The whole eating experience is noisey and rushed. It really detracts from what is potentially a very good hotel. The reception area was little better and a quiet drink at the end of the day talking with friends was impossible.
The hotel is situated in very easy ( about 10 minutes ) walking distance from the old town. Bilbao was a pleasant surprise and well worth a longer visit, but bring your earplugs to this hotel.
- Official Description (provided by the hotel):
- The Sercotel Gran Bilbao Hotel is a 4-star hotel in Bilbao strategically located just 500 metres away from the historical centre and very well connected to financial and commercial area, as well as to the international airport. The hotel offers 202 rooms with a modern decoration and fully equipped, including free Wifi and views of the city as well as the mountains. You can also take advantage of our free gym and our renowned buffet breakfast, with fresh juices, homemade products and live cooking. The Sercotel Gran Bilbao Hotel offers 10 function rooms including an auditorium that can accommodate up to 285 guests, the ideal venue for meetings and events. ... more less
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- Also Known As:
- Sercotel Gran Bilbao Hotel Bilbao