We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Impeccable” 5 of 5 bubbles
Review of Carlton Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Carlton Hotel
Ranked #10 of 43 Hotels in Bilbao
Certificate of Excellence
Holland, Michigan, United States
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Impeccable”
5 of 5 bubbles Reviewed 18 November 2013

This hotel is ideally located to everything. We walked to the Guggenheim, restaurants, shops. We had a suite room facing the circular plaza in front and the view is stunning. I love that you can open the windows in European hotels and breathe in the city below. Standing by the open window, glass of wine in hand, watching the sea of humanity promenading at dusk below us was a treat. The rooms are beautifully decorated and spacious, the beds very comfortable. The bathrooms are luxurious and every amenity is provided. The common areas of the hotel are stunning, including the stained glass ceiling in the breakfast area. We preferred the adjoining cafe/bar where we had cafe con leche & pastries every morning. Hotel staff was very welcoming and polite. We will return!

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

840 reviews from our community

Traveller rating
    373
    320
    104
    31
    12
See reviews for
109
399
37
157
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
265 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

2 night stay on business trip.
Very pleasant staff, from reception through bar staff to breakfast team
Nice size room, very clean and decent bed linen on very comfortable bed

Breakfast very nice and good quality food. Bit of a downer as checked out this morning and as public holiday in Spain no breakfast until 8, so had burger at airport

Only negative was lack of restaurants anywhere near hotel, and front desk staff not great at recommendations.

Would stay again if in Bilbao

Room Tip: Avoid front if hotel, great view of square, but traffic whizzing round and hooting all night (collea...
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Huw C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 30 October 2013 via mobile

Stayed at the Carlton on business and was again very satisfied with the hotel. I had a room on the 6th floor which had a balcony overlooking the town which was a bonus. The hotel is right in the center of town so ideal for seeing the sights. The breakfast is a real treat with a very good selection of hot and cold food. If you fancy some Tapas then I can recommend a bar calle La Panto which is just around the Corner. Ask at reception for directions.

Would defiantly recommend a stay here if your visiting Bilbao.

Stayed October 2013, travelled on business
Helpful?
Thank Allen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Creeslough, Ireland
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Wonderful Hotel in the center of Bilbao. We have just returned from Bilbao and the Carlton Hotel is just Fabulous . The hotel from you walk in the door is so welcoming The staff were very courteous and help full . We stayed in one of the redecorated rooms and it was Beautiful. The hotel is very convenient to shops Museums and the old city, everything is within walking distance from the hotel. After a long day site seeing go the bar and have a nice glass of Brandy and sip it under the Stained Glass Dome and sip . A lovely way to end a lovely day in Bilbao.. The Breakfast room was gorgeous and the food was divine Everything you need to set you up for the day. The beat breakfast ever. It is the Perfect spot to stay when in Bilbao. Loved every minute.

Room Tip: Just pick any room I am quite sure they are all Excelent
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jannmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 23 October 2013 via mobile

Still at the hotel, rooms ok and as expected for a 5 star, but after leaving town and coming back with customers for a drink, we were met with a surly member of staff manning the bar who advised only served by reception. We went and he followed and took our order, then ignored us despite calling and trying to get his attention.at 00.15 I went to place an order to find the bar shut, checked at reception to be told room only. No advice of bar closure.
Insignificant to some but not what I expect from a reported 5 star, will I stay again no.
Back to the gran hotel domine Bilbao for good service, with a smile.
Absolutely poor !!!!!

Stayed October 2013, travelled on business
Helpful?
Thank Droitwichrugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

Lovely tradition hotel in the centre of the city. Well located for the bus from the airport and the underground both of which went from practically outside the front door. Breakfast was excellent and there was a variety of food on offer. The stain glass window in the seating area is worth a look too. Free wifi downstairs is also a bonus although it was patchy in the room itself. Room was clean and comfortable. Would recommend a stay there

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JCE69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
L'Escala
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

We spent two nights at the Carlton and enjoyed every moment, central to everything and easy walking distance to all. Bilbao is a lovely city and worth at leased a few nights stay and this hotel provides all you need.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kathryn_gordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bilbao hotels
Abando
Gran Hotel Domine Bilbao
Abando
NH Collection Villa de Bilbao
Show Prices
Show Prices
Show Prices
Hotel Miro
#7 of 43 in Bilbao
4.5 of 5 bubbles 1,190 reviews
Melia Bilbao
#8 of 43 in Bilbao
4.5 of 5 bubbles 2,245 reviews
Show Prices
Show Prices
Show Prices

Been to Carlton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#9 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Official Description (provided by the hotel):
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Agoda, Priceline and TravelUp so you can book your Carlton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carlton Hotel Bilbao

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing