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“Great hotel great service great staff”
Review of Carlton Hotel

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Carlton Hotel
Ranked #11 of 42 Hotels in Bilbao
Certificate of Excellence
Paris, France
Level Contributor
251 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Great hotel great service great staff”
Reviewed 16 February 2014 via mobile

Magnificent majestic old fashioned hotel 10 minute walk from the Guggenheim Museum. The staff are very friendly and the service is excellent. My room was a good size with a big bathroom
The bed was large and general furnishings all in keepong with a 5 star hotel. Terrific breakfast choice and good variety menu for lunch and dinner. The hotel is opulent but priced extremely well and represents incredible value. Highly recommended

Stayed February 2014, travelled on business
Helpful?
Thank fox555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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868 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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Sydney, Australia
Level Contributor
146 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 24 January 2014

My wife and I arrived at the Carlton on the last day of a 5 week business/holiday trip around Europe. The staff were very attentive to our needs and the room that we stayed in was very nice and large. The position of the hotel is great for looking round the sights of Bilbao. Thank you to all the staff for making the end if our trip so memorable. Top marks!

Room Tip: Choose a room with a outside view.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 January 2014

While in Bilbao for business, I chose this hotel based mostly on cost for my team. However, it is a grand old hotel, in the since of traditional Europe. Well maintain, modern conveniences, great location near the center of Bilbao, easy access to subway, tram and cabs. The hotel staff was always pleasant and helpful. We will stay here again.

Room Tip: Outside rooms provide a view of the city
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2013 via mobile

Hotel Carlton in Bilbao is a very causy place in the hart of Bilbao and you can achieve any part of the town walking from there. Many famous and excellent restaurants, either traditional or modern, are close. Gaughenheim museum is just 10 minutes walking from there as well. Its traditional architecture and atmosphere make you to feel very comfortable. Rooms are huge with very big bathrooms. Breakfast is rich and buffet gives a variety of different food for everyone.
It must be mentioned that hotel has special part in the Basque history which is very important for the Basque people.

Stayed December 2013, travelled on business
Helpful?
1 Thank Želimir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 15 December 2013

I stayed at this hotel on business and it was my first time in Bilbao. It has classic chic and elegance.
the room was quite big with a king size bed; great, light and warm comforters; large plasma screen TV. great, modern bathroom.
Breakfast was very good.
The downside: They offer only "American" coffee which, we all know, is nothing more than murky water. and that's a shame. You could expect more from such a hotel...
There's free wi-fi all over, which is a major plus.
the staff is nice.
the hotel is located 5-7 minutes from the Guggenheim - a very, very easy walk.
It's nice all around

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mcmlix1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 November 2013

This is a 5 star hotel with a great entrance and hall. The service is 5 star, with the people always ready to help. I would say that the best thing of this hotel is their people. I recommend this hotel because it is well kept and traditional, although the rooms are not really 5 star rooms.
Make sure you do not get into an interior room. You need to ask for an external room, you will appreciate it.

Room Tip: Do not get an interior room.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GLSMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holland, Michigan, United States
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 November 2013

This hotel is ideally located to everything. We walked to the Guggenheim, restaurants, shops. We had a suite room facing the circular plaza in front and the view is stunning. I love that you can open the windows in European hotels and breathe in the city below. Standing by the open window, glass of wine in hand, watching the sea of humanity promenading at dusk below us was a treat. The rooms are beautifully decorated and spacious, the beds very comfortable. The bathrooms are luxurious and every amenity is provided. The common areas of the hotel are stunning, including the stained glass ceiling in the breakfast area. We preferred the adjoining cafe/bar where we had cafe con leche & pastries every morning. Hotel staff was very welcoming and polite. We will return!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#10 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Official Description (provided by the hotel):
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 
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Also Known As:
Carlton Hotel Bilbao

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