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“Good but let down by a few things......”
4 of 5 bubbles Review of Carlton Hotel

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Carlton Hotel
Ranked #10 of 43 Hotels in Bilbao
Certificate of Excellence
Cheshire
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good but let down by a few things......”
4 of 5 bubbles Reviewed 12 April 2014

The hotel is very handy for the airport bus and literally 2 minutes from the nearest metro station. This combined with a 10 minutes walk to the Guggenheim Museum makes for an excellent location albeit on a busy and noisy plaza. The hotel is full of character and history with some beautiful but slightly fading decor. What lets the hotel down is the non-too friendly front desk staff and almost non-existent concierge which you really wouldn't expect of a hotel of this standard. However the most troublesome point was the lack of appropriate sound proofing having been woken at 4.30 am by the person in the next room running a bath and then splashing around in it for the next 30 minutes.....

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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855 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
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Sydney
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

A solid 4 star hotel out of the past.

Perhaps a little tired and dated in the fit out, but the rooms are large and quiet, the staff are extremely helpful and it is very reasonably priced. easy walking distance to everything.

Breakfast is expensive, so better to eat on the way to the Guggenheim, or other destination.

A dropkick from La Vinea restaurant, home to fabulous pinxtos.

Room Tip: Rooms facing Plaza Mayor would get noise at night from the ring road and general activity
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dropkick59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
Thank you for your opinion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joensuu, Finland
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Fourth visit to the hotel in Bilbao, and so far one of the best. Very friendly staff. Clean, large rooms. Car parking is hard to find but functional. Close to many great places to eat. I recommend, especially for families with children and couples.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vonKassu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
On behalf of the entire team of the Hotel Carlton, I would like to thank you for having chosen us for your stay in Bilbao.
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

The price was great but that was about it. Beds were very uncomfortable. Air conditioning didn't work. Breakfast and parking were very expensive. The whole place seemed rather pretentious. The only really good thing was the location in the center of town.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
First of all, I would like to thank you for having chosen us for your stay in Bilbao. We are sorry that your experience wasn’t as good as you expected. We take into account your comments and we look forward to seeing you again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

One of the most beautiful hotels i have ever been!! Perfect location, very close to the metro and he airport bus! Very beautiful rooms, big, clean with an excellent view!! the main shopping street is on your right and the most beautiful sight seeing max 20 minutes walking!!

  • Stayed May 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
On behalf of the entire team of the Hotel Carlton, I would like to thank you for having chosen us for your stay in Bilbao.
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Very nice hotel in the city centre of Bilbao, just in the middle of the main street "Gran Vía".
The rooms are big and spacious. Very comfortable beds and very clean.
The breakfast buffet is GREAT! Really nice, with a great variety and good quality products.
The service is very nice and professional.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
165 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Perfect location. The airport bus is just next door, also the metro. A lot of nice restaurant are very nearby. You can easily see the Plaza through the hotel window, 10 mins walking from the GuggenHeim museum. Shopping street is on your right hand-side.

很方便的酒店,机场大巴就在酒店大门左手边。出门就有地铁。周边有很多网评很好的餐馆。古根海姆博物馆步行10分钟就到了,商业街出门右手边就是。服务人员也很友善。

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cecily Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#9 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Official Description (provided by the hotel):
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 
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Also Known As:
Carlton Hotel Bilbao

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