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“central location, excellent service” 4 of 5 bubbles
Review of Carlton Hotel

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Carlton Hotel
Ranked #10 of 43 Hotels in Bilbao
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“central location, excellent service”
4 of 5 bubbles Reviewed 14 May 2014

We stayed here for a combined business and social trip and thoroughly enjoyed our stay here. It is a beautiful historic building with some amazing features, including a huge stained glass dome in the lounge which is spectacular. The breakfasts are high quality, offering a huge choice at a good price and the room we had combined the old grandeur of the hotel with very modern facilities. The lication is very central for all the major attractions of Bilbao and the bus for the airport stops almost outside the hotel.
We used a large room for a business meeting and the staff could not have been more helpful or professional: everything was done to meet our requirements and the refreshments were very good.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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841 reviews from our community

Traveller rating
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    104
    32
    12
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Munich
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

I love Bilbao and the Carlton Hotel! Everything is perfect about this hotel and that's why we stayed here again for the third time: convenient location in the heart of of the city with the park, river, lovely shops and museums nearby; access to the airport bus is just across the street as is the metro to the beach; the stained-glass domed lobby and old stairwell are beautiful; the rooms are spotless and spacious, the beds are divinely comfortable. The staff couldn't be more courteous and helpful. Everything is tasteful and cosy. Not only that, but Carlton Hotel is the best bargain in Europe!

We prefer taking breakfast at the cafe around the corner, but we had dinner here our last night (March 27) and were pleasantly surprised. The dinner was delicious and not expensive, the atmosphere delightful. I'm sorry we hadn't tried it earlier. (The snacks at the bar are mediocre so don't judge the food by that. The dining room has a great chef!) We'll be back again next year as Bilbao is one of my favorite cities in Europe and the Hotel Carlton is such a treat. Thank you for a most pleasurable visit again.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paicines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

Fantastic hotel, very well connected. The staff were really kind and professional at all times. The bedrooms were amazing. Ours was a Triple room at the top of the building, really big and with huge beds. Nice views to the square in the street. The food was really good (breakfast and also dinner).

I would definitely recommend this hotel and I will come back when visiting Bilbao again.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BCNNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

The hotel is very handy for the airport bus and literally 2 minutes from the nearest metro station. This combined with a 10 minutes walk to the Guggenheim Museum makes for an excellent location albeit on a busy and noisy plaza. The hotel is full of character and history with some beautiful but slightly fading decor. What lets the hotel down is the non-too friendly front desk staff and almost non-existent concierge which you really wouldn't expect of a hotel of this standard. However the most troublesome point was the lack of appropriate sound proofing having been woken at 4.30 am by the person in the next room running a bath and then splashing around in it for the next 30 minutes.....

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

A solid 4 star hotel out of the past.

Perhaps a little tired and dated in the fit out, but the rooms are large and quiet, the staff are extremely helpful and it is very reasonably priced. easy walking distance to everything.

Breakfast is expensive, so better to eat on the way to the Guggenheim, or other destination.

A dropkick from La Vinea restaurant, home to fabulous pinxtos.

Room Tip: Rooms facing Plaza Mayor would get noise at night from the ring road and general activity
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dropkick59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
Thank you for your opinion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joensuu, Finland
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Fourth visit to the hotel in Bilbao, and so far one of the best. Very friendly staff. Clean, large rooms. Car parking is hard to find but functional. Close to many great places to eat. I recommend, especially for families with children and couples.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vonKassu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
On behalf of the entire team of the Hotel Carlton, I would like to thank you for having chosen us for your stay in Bilbao.
We appreciate the time that you have taken to share your experience with us because your comments show us how to improve our services.
We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

The price was great but that was about it. Beds were very uncomfortable. Air conditioning didn't work. Breakfast and parking were very expensive. The whole place seemed rather pretentious. The only really good thing was the location in the center of town.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SilviaVO, Director Comercial at Carlton Hotel, responded to this review, 8 April 2014
First of all, I would like to thank you for having chosen us for your stay in Bilbao. We are sorry that your experience wasn’t as good as you expected. We take into account your comments and we look forward to seeing you again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#9 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Official Description (provided by the hotel):
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 
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Also Known As:
Carlton Hotel Bilbao

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