I liked this hotel and could possibly imagine to return if ... they fixed ventilation and killed the never-ending bar music (recorded) that echoes through out the building from early morning until about midnight.
I stayed at the hotel in early May and was pleasantly surprised how deliciously the rooms were designed: clean, no clutter but convenient, stylish and new. However, it was the stuffiest room I have ever lived in at any hotel anywhere; and in my room lingered a faint smell of smoke as if something at some time or another had been ablaze. In addition, the room was very warm. I tried to correct this myself by trying to maneuver the Mitsubishi thermostat, which only gave instructions in Spanish. I tried everything. The ventilation was entirely dead. I went to see the reception for help. The receptionist smiled and let me know that "the entire a/c system was still set on winter mode. No single guest can do anything about it. It has to be done centrally and we will do this in a few days time". The receptionist offered to open my window, which was locked with a key (!) - I can't imagine why since the window faces an enclosed atrium court making up part of the restaurant below.
It was opened and the air outside was cooler than indoors so a relief, but this hardly helped the faint stench of fire. It also added the problem of the loud bar music ...
While the hotel as such is quite nice, I find it so very odd that staff allow guests to suffer in stuffy rooms without ventilation during the off-season. At the very least this should be clearly stated on their homepage. They should also tell potential guests that they have a loud music system which will entertain them whether they wish it or not.... even as I write this a squeaky saxophone is dishing out "WIndmills of your mind" in the loudspeaker outside my open window...for the 20 ieth time today ... It is not something you want to hear for your entire stay. The choice is either no air and more quiet or a little air and noise pollution!
So all in all a good hotel but one which should mind their guests more carefully I think.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Odigeo, Priceline, TravelUp, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sercotel Coliseo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.