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“Excellent location for a good price.”
Review of Hotel Ercilla

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Hotel Ercilla
Ranked #24 of 42 Hotels in Bilbao
Reviewed 1 August 2013

Hotel Ercilla is located in the heart of Bilbao. Both Casco Viejo and Guggenheim are close enough to walk to,and the metro station is just around the corner. The parking garage was a nice extra as well, although a bit expensive. Service in the garage was excellent, they will park your car and give you tips where to go. Price - quality absolutely worth it. Things that need improvement: airconditioning is not really strong in the rooms, no free wifi and old carpet.

  • Stayed: July 2013, travelled with family
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Thank baskie9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 170 of 1,012 reviews

Reviewed 24 July 2013

Bilbao is a beautiful place but the contrast with the hotel could not be greater. The staff are miserable beyond belief and have a look of aggression when you talk to them that suggests you have dragged them away from far more important tasks such as chatting to their friends. To give this one star would be generous. Everything you ask for - from simple directions onwards - is treated as a major problem and they say they can´t help. Been here 2 days and have yet to see anyone smile. One tiny window in the room. Pillows are hard and wafer thin. Beds have a pronounced sag in the middle - that make it impossible to get comfortable. Not one person has greeted us when we walk in - really v poor for a supposed 4 star hotel.

Room Tip: Choose a different hotel!
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  • Stayed: July 2013, travelled with family
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1  Thank RT1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

I'm saying very good because we had a brilliant room with a rooftop terrace and an amazing power shower, right in the heart of Bibao, for £100 a night during the BBK festival weekend. But, I agree with several of the other reviews... badly in need of a refurbishment (old carpet, water/damp stains, shower door didn't close properly, satTV didn't work). I paid 18 euros a day to keep the car in the hotel garage... seemed a lot for Spain BUT... really worth it when you see how difficult it is to park and get around by car in the city centre.

Room Tip: 1002 has a roof top terrace!!!
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  • Stayed: July 2013, travelled with friends
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Thank JulianQ8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

The Ercilla has a good location in central Bilbao, not far from the museums and next to the shopping area. The hotel serves ok and is clean, but the interiors and room furniture and fittings show their age. The lighting is scarce, perhaps to cover the ageing? Did not try breakfast or dinner because there are so many good places in the old town and 3 Euro breakfast bars in the next block.

  • Stayed: July 2013, travelled as a couple
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Thank Timo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Looked up the hotel, saw it was 4 stars and you get maybe 2 stars instead. The location is very good, close to all the sightseeing but the room I had was very dark, only one hard pillow and the breakfast wasn't that fresh either. For a 2 star hotel I would give a better rating but as it's advertised as 4 stars, I give the lower one.

  • Stayed: June 2013, travelled on business
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Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013 via mobile

The location is very good. surrounded by shops and 10 mins from guggenheim. Apparently it has been superficially renovated but its not enough to cover the mistakes. the room was huge and the marble bathroom either. but the floor moquette was very old and everything looked poor and without character. the people are nice but not teally helpful. Not a great breakfast. free wifi.

  • Stayed: June 2013
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Thank Retromar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

Stayed only one night and left without a chance to try the breakfast. The lobby is very spacious and decorated with in modern style that seems slightly outdated already, but its pleasant. You can feel that although it might not look much this hotel as pride and heritage in the city of Bilbao. Friends in Spain could testify. The corridors are elegant and the room was very nice. Enormous bathroom with sliding doors that opens for the possibility to make the bedroom and the elegant bathroom on room, which I like. But also has the possibility of privacy. I never understood the trend of glass doors in hotel bathroom doors. the comfy bed had a sofa at the end with the same width. A very nice feature when you are two and want to relax.

  • Stayed: May 2013, travelled on business
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Thank Fredrik Valdema... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ercilla

Address: Ercilla 37-39 | El Ensanche, 48011 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Bilbao
Price Range: £59 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ercilla 4*
Number of rooms: 345
Official Description (provided by the hotel):
Contemporary Hotel, popular comforts for business or leisure travelers, restaurant serving Basque Cuisine; set in the city center. ... more   less 
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Also Known As:
Ercilla Hotel Bilbao
Golden Tulip Bilbao

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