"Efficient and charmless" check-in staff (see a previous recent review of this hotel) seem to be the norm in Spain. I'm not sure whether its because I speak mainly English, or that my Spanish is poor, or that I can't understand, let alone attempt to speak the Basque language, Euskara. I rarely found engaging front desk staff anywhere in Spain. Maybe its all part of their "customer service" training. The staff at breakfast were completely different - engaging, obliging and made of different stuff. The breakfast is on par with what other hotels charge (Euro 12-15), but this one was the most extensive we encountered in Spain. Extensive hot and cold buffet, cereals, breads and pastries, juices, wow. Cannot recommend the breakfast highly enough. The rooms were fine - mine was very quiet, bed OK and I slept like a log. The bathroom was clean and a good size. At this hotel, like many others, wifi in the room was slow and dropped out. Wifi in the public areas offered the best reception - in this case, it was a sofa by the lift lobby on each floor. Good wifi in the public areas of a hotel is fine, but I'm not sure that the whole world wants to hear my loved- one affections via Skype! There is a gym, but it required a special (physical) key, and I didn't get around to asking for access. I'd stay again, although its not cheap and only average value for money. It's definately at least 3.5 stars (not 2.5 stars as a previous reviewer suggested). I'd stay again - location is excellent - walking distance to the old town, and nearby to shopping, tapas bars and public transport.
- Official Description (provided by the hotel):
- New building with a modern and functional style - In the city's centre, in the financial & commercial district. ... more less
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- Also Known As:
- Occidental Hotel Bilbao