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“Good hotel in decent location” 4 of 5 bubbles
Review of NH Collection Villa de Bilbao

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NH Collection Villa de Bilbao
Ranked #2 of 43 Hotels in Bilbao
Certificate of Excellence
GreenLeadersSilver level
Belfast, United Kingdom
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Good hotel in decent location”
4 of 5 bubbles Reviewed 4 October 2013

Stayed in NH Villa de Bilbao for a short trip recently.

The hotel is a short walk (5-10 minutes) from many restaurants and bars and only two minutes walk away from the airport bus's main city stop.

The staff were friendly and helpful. Rooms were comfortable and the beds were massive.

As other reviewers pointed out, you need to get a new Wifi code daily. This isn't a hassle as the vouchers can be picked up easily from the reception desk without even having to speak to the receptionist. The vouchers say the Wifi is limited to 256KBps which was slightly concerning. I didn't perform a speed test but standard internet browsing seemed fine to me. This may be more of an issue if you have more demanding internet requirements though.

Room Tip: Many rooms are inner facing and the only view from the window is of other hotel rooms. This may be...
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdempsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
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English first
london
2 reviews
5 of 5 bubbles Reviewed 22 September 2013

In bilbao for a few days and we really liked this hotel for the great location, friendly staff (who were very helpful and nice) and great clean rooms. We had a quiet room facing the courtyard and took breakfast every day. Breakfast was excellent, replenished constantly and hot food available cooked to your request. The serving staff were all very friendly and didn't mind us sitting there having a long breakfast. Only negative was that the lift stuck while I was in it but I phoned reception in the lift and help came immediately. We have nothing but praise for the staff. Highly recommended for a trip to Bilbo!

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kerr711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
874 reviews
275 hotel reviews
common_n_hotel_reviews_1bd8 516 helpful votes
4 of 5 bubbles Reviewed 21 September 2013

I enjoyed my stay here very much. It has a great location on the Gran Via and can walk to Guggenheim, Museum of Fine Arts, a shopping center (has a food court) and the tram line which runs to the old city.

Reception staff is friendly and helpful.

The buffet breakfast is one of the best I had in Spain. In addition to the buffet itself, there is an egg chef who does your eggs to order.

I upgraded to a superior room from the standard room. Standard rooms face the interior and there is no view. Superior rooms face the Gran Via. Cost was 15 euro extra per night.

The first “superior” room I had was 403 - one of the sinks did not drain, it had an old tub, the night light was missing over one side of the bed, room did not have an expresso machine or iPod dock and one corner of the ceiling was damaged and it looked like it was peeling off.

When I asked for the sink and nightlight to be repaired, I was instead moved to Room 508 which was in much better shape, better kept and with better housekeeping. It was worth it to me to have a view of the Grand Via, but even on the 5th floor, I heard street noise.

The linens at this hotel were especially nice - large bath sheets and comfortable bed linens with extra pillows,etc in the closet.

Wi-fi is excellent and you can log in from your room. There are new passwords every 24 hours.

Also want to mention I used Bilbao Greeters (www.bilbaogreeters.com) who are volunteers willing to show you their beautiful city. My greeter gave me a walking tour of the area and helped me with details such as finding a Citibank and obtaining a local sim card. It is a wonderful service.

Room Tip: Reserve a room facing the Gran Via -- they have more light.
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  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Esther P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 September 2013 via mobile

This hotel was luxurious in every way except one...technology is lacking. You need a new wifi code daily which can expire whenever it chooses! Every other aspect was outstanding including toiletries, bedding, spaciousness of rooms and the wonderful buffet breakfast.

Stayed September 2013, travelled with friends
Helpful?
Thank Conchita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
134 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

I stayed here for one night, arriving late. The booking said that you can't check in after midnight, but I phoned in advance and was told that this was not a problem.

The service at each point was very good, and the rooms were nicely decorated and large, with all of the required stuff. However the room felt a bit "cheap".

The free WiFi only gives you 100mb which doesn't last all that long which is annoying. The breakfast is pretty good.

All in all a good enough hotel which I would stay at again.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rabbitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus juan A, General Manager at NH Collection Villa de Bilbao, responded to this review, 5 September 2013
Dear Guest,
Thank you very much for your review, it will help us to improve and maintain a high motivation and service to our guests.
Very happy to know that you had a very good staying at Hotel Nh Villa, that you liked our rooms, service and location.
Best regards.
J Arnedo
General Manager Hotel nh Villa de Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

We stayed only 1 night in Bilbao. This hotel is big and spacious. We got upgraded to a bigger room and we like it very much. Modern design, spacious and of course clean!
it is only 15 min walk to Guggenheim Museum. The environment is safe and quiet at night.
Wifi and printing is for free. So we booked our Guggenheim tickets online and print out at the hotel. It saved our time in lining up at the museum ticket office.

Room Tip: Book from NH hotel website and I think it's easier to get upgrade.
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mrs-Liu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
1 review
4 of 5 bubbles Reviewed 21 August 2013

lovely staff ( it was my birthday - they notified it during check in and sent 2 slices birthday cake to the room - lovely gesture from the receptionist ! - Elisa if i do remember well)
good breakfast buffet
nice refurbished rooms
used outside parking ( blue and green lines) as the city wasn't charging it during the month of august - they do have a parking charging 20 eur / night
great location - outside downtown but verry pleasant area

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hcp08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesus juan A, General Manager at NH Collection Villa de Bilbao, responded to this review, 26 August 2013
Dear Guest,
Thank you very much for your review, it will help us to improve and maintain a high motivation and service to our guests.
Very happy to know that you had a very good staying at Hotel Nh Villa, that you liked are location, service, breakfast buffet.
Sincerily.
J Arnedo
General Manager Hotel nh Villa de Bilbao
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Villa de Bilbao

Property: NH Collection Villa de Bilbao
Address: Gran Via, 87, 48011 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando , Indautxu
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bilbao
#2 Green Hotel in Bilbao
#2 Luxury Hotel in Bilbao
#2 Business Hotel in Bilbao
#4 Family Hotel in Bilbao
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Collection Villa de Bilbao 4*
Number of rooms: 142
Official Description (provided by the hotel):
NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more   less 
Reservation Options:
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Also Known As:
Nh Hotels Bilbao
Nh Hotel De Bilbao

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