I would not usually stay at a hotel like this, as I prefer small, charming hotels to the big chains, but since I was coming to Bilbao to meet up with friends who were on a package tour, and they were booked here, it just made our visit easier for me to stay here as well. From the start of my reservation process to the day I arrived at the hotel, there was a seemingly endless comedy of errors and things kept getting bungled (to the point where when I checked in, I was told that my friends were not in fact staying at this hotel for example, but I'll spare you all the other gorey details). However, the front desk staff was always very friendly and *tried* to be helpful, even as they mangled things. My room was small and dark, so I would recommend getting a room on the street side (which my friends had, which was light and bright and much more spacious). I was in 708. When I first arrived, the phone in my room did not work nor did several of the lights. They fixed the phone right away but the lights were never fixed during my 3-night stay even though I asked several times, making the already very dark room even darker. The WiFi system is ridiculous, wherein you have to keep getting little slips of paper from the front desk to log in (my recommendation: save yourself some unnecessary trips and take several of these slips at once).
I liked the lobby décor, very sleek and modern, and the hotel is conveniently located for using the buses (especially to and from the airport, or if you want to catch a bus to San Sebastian for a day). It is also near the Bellas Artes museum which is definitely worth a visit. My bathroom was tiny and only had a shower, no tub. Otherwise the room was functional and comfortable.
The breakfast is truly worthy of a five-star hotel. The selection of fresh fruit, cereals, cheeses, cold cuts, etc. is absolutely outstanding and you can have eggs or an omelette made to order. The coffee was excellent too, and I especially appreciated the fact that they had non-dairy options (rice "milk", almond "milk", soy, etc.) available.
Overall, I found the room overpriced for what it was, but the breakfast a bargain. The staff were friendly and helpful, if not always competent. If my room had not been so dark and with broken lights, I would definitely give this place a higher rating.
- Official Description (provided by the hotel):
- NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more less
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- Also Known As:
- Nh Hotels Bilbao
- Nh Hotel De Bilbao