We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location, modern hotel and very helpful staff” 4 of 5 bubbles
Review of NH Collection Villa de Bilbao

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
NH Collection Villa de Bilbao
Ranked #2 of 43 Hotels in Bilbao
Certificate of Excellence
GreenLeadersSilver level
Waterlooville, United Kingdom
Level Contributor
347 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great location, modern hotel and very helpful staff”
4 of 5 bubbles Reviewed 29 June 2014

Enjoyed the business stay at this hotel. Recently updated the hotel has good facilities and is well located being only minutes walk form the river, main park and Guggenheim.
Front desk staff (Elena) really helpful with local advice and when a problem occurred it was resolved very quickly without fuss. Internet is fidley with needing a new log in everyday but its reasonably fast and log in details are free for multiple devices from the front desk. Food in the restaurant is good although there are numerous other venues in a few minutes walk in case you need something different (Baden Baden is about 200m to the right on Gran Via and is great!).
Breakfast is good with cooked to eggs orders as well as a good buffet.
Parking is tight in the basement carpark so hire a small car!
Happy to stay here on my next visit so must have enjoyed it!

Room Tip: Choose the premier U rooms at the front of the hotel. Well decorated and good bathroom space!
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 4 July 2014
Dear Guest.

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

It is our aim to exceed the expectations of our guest and Elena will be informed about your nice comments about her.

Referring to our Wi-Fi connection, we have just started to work with a new provider that generates a new Wi-Fi access automatically per day, we think that is simple and easier to use.

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,617 reviews from our community

Traveller rating
    799
    667
    109
    32
    10
See reviews for
286
706
54
343
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

I had a fantastic time in Bilbao and the hotel was very nice. Rooms were spacious and inviting. Breakfast of very good quality and breakfast room was pleasant and inviting. Bar area could be a bit more special, but overall very nice hotel at a good location.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PerceptionOfReality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 4 July 2014
Dear Guest:

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed the expectations of our guest. With pleasure,

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

The NH Villa de Bilbao is a nice boutique hotel within an easy walk to most everything you could want to get to or to public transit. The staff were nice and helpful. The rooms were great. I would definitely stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank arigla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 27 June 2014
Google Translation
Estimado cliente:

Lo primero queremos agradecerle de todo corazón sus comentarios.

Nos alegra que haya disfrutado de su estancia e informaré sobre su percepción en cuanto a la profesionalidad del personal que aquí trabaja a mis compañeros.

Si decide regresar a Bilbao en un futuro, estaremos encantados de poder alojarle.

Un cordial saludo

Muy atentamente,

Jon Espeja
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Very nice hotel in the city center. The rooms were large and clean and the bed was comfortable. I ate at the hotel restaurant twice for lunch because I know it would be fast. The food and service was excellent but a bit expensive. If you plan to eat there though, its better to make a reservation to ensure you get a table.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 27 June 2014
Google Translation
Estimado Michael T.

Muchas gracias por sus comentarios en cuanto al alojamiento en nuestro hotel.

Si decide regresar a Bilbao en un futuro, estaremos encantados de poder alojarle.

Un cordial saludo

Muy atentamente,

Jon Espeja
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
186 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 7 June 2014 via mobile

Its well located at the very end (or begining) of the Gran Via street where all the shopping life happens, so thats good. Is next to the sagrado corazon monument, and a few steps from palacio Euskalduna, the psrk, la Ría and 15 minutes walk from Guggenheim. Location, check. The rooms are not that nice. They are a bit small (and the one I had was also a bit dark, because it didnt had drapes but only blackouts).
The bed was decent, and also the bathroom and shower. Although the shower is small and its not closed so there is a lot of spilling when yo take a bath. Internet works, but it changes everyday, so you have to go for the passcodes everyday to the concierge. Breakfast is good, and if you are into sports, they have no gym. What they do have is an agreement with a gym convenienlty located 4 blocks away in case you want to lift some iron. To go for a run? Well the river is just 2 blocks away and its really nice (when its not raining). So thats it. I wiil rate this a 7 out of 10.

Stayed May 2014, travelled on business
Helpful?
Thank Luisitorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 10 June 2014
Dear Guest,

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

Regarding to your room size, accept our apologies because of not having given a room as was expected. Nh Collection Villa de Bilbao hotel has 3 different categories of rooms with different sizes: standards between 31 m2- 37 m2, premiums 37 m2 and junior suites 56 m2 per a small supplement from standard room´s price.

Secondly, referring to our Wi-Fi connection, it was uncomfortable to change codes every day, so we have just started to work with a provider, it generates a new Wi-Fi access automatically with a code per day, and so you do not have to go to the reception in order to take another ticket. Moreover, we go on keeping two option: we free (for free) and paying Wi-Fi for highest connections.

It is our aim to provide our guests the warmth and hospitality through our facilities and services.

Thanking you again for your time and your comments.

I remain at your entire disposal and send you my best regards.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estoril, Portugal
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Bilbao is charming packed small city, so location probably won't never be a problem (we are always close to everything).

Airport bus stops on this block (1.40€ dropped at the hotel door).

Hotel staff was very polite and attentive but a little bit slowwww for checking in. Check out was smooth.

I asked a non-smoking bedroom with NO carpets and that was exactly what I got. And more: brand new, clean, modern room gave us a great sleep quality.

The breakfast was unnecessarily expensive: 9.9€ per person. 1 block eastwards you'll find a great bakery with a 2.35€ per person. Guess what we did.

It's besides the Basque Government building..like...door-to-door, so beware on strikes and protesters (there was one ongoing when we arrived)!!

Room Tip: Ask for a non-smoking room without carpets.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank enetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 6 June 2014
Dear Guest,

Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.

Accept our apologies because of not feeling interaction with our reception staff, we always try to offer a pleasant treatment to our customers. My partners will be informed and we will be faster for the next time.

Regarding to our breakfast buffet. We offer a great variety of high quality products. This new concept is called ANTIOX and its aim is to be healthy and varied. Our breakfast could not be sold with the same prices that you will find outside for a great bakery.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed the expectations of our guest. With pleasure,

Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.

Best regards


Jon Espeja Martínez
Guest relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin,ireland
Level Contributor
126 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

Convenient to reach from the Airport by public transport. Centrally located for the main sights and old town. We stayed on the second floor and although we fronted the Gran Via, there was little disturbance from street noise/traffic although there was some internal noise from people moving above us. The room was large and well appointed. Two large individual beds with good quality bed linen.Reading lights above the bed. The bathroom was excellent with good quality towels and toiletries and a magnifying mirror - the toilet was off the bathroom, which is my preference.There was a Nespresso maker with 3 pods and plenty of table top and hanging space.
The buffet breakfast was, although seemingly expensive by local standards, extremely good value. It was among the most plentiful and varied we had in our three weeks in Spain. The quality and freshness was top notch.Egg and vegetable dishes could be cooked fresh to order.The female supervisor had excellent organisational skills running a busy breakfast room. You can pick up a quick coffee and pastry locally but if you prefer to have a substantial leisurely breakfast which will take you through to dinner, the breakfast here is recommended. The only quibble I have with the hotel is that there was little interaction with reception staff as we came in and out over a period of 3 days. It is always nice to hear a cheery 'Hola' or have someone ask if you had a nice day or need anything as you come and go. An exception to this was when we were checking out - a staff member called Elena was particularly helpful with directions to our next destination and was generally very charming in talking to us about our stay in Bilbao. Overall - a very happy experience in this hotel.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank goggsDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this review, 2 June 2014
Dear Guest,

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

Our management and staff are pleased to be your hosts. It is our aim to provide our guests the warmth and hospitality through our facilities and services. We offer high quality products for our breakfast buffet. This new concept is called ANTIOX breakfast and its aim is to be healthy and varied. It is a pleasure for us when customers tell us they like it.

Accept our apologies because of not feeling interaction with our reception staff, we always try to offer a pleasant treatment to our customers. My partners will be informed and we will do our best for a next time.

Thanking you again for your time and your comments.

I remain at your entire disposal and send you my best regards.

Best wishes

Jon Espeja
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bilbao hotels
Abando
Gran Hotel Domine Bilbao
Show Prices
Show Prices
Show Prices
Hotel Miro
#6 of 43 in Bilbao
4.5 of 5 bubbles 1,192 reviews
Melia Bilbao
#8 of 43 in Bilbao
4.5 of 5 bubbles 2,247 reviews
Castaños
Hesperia Bilbao
Hesperia Bilbao
#5 of 43 in Bilbao
4.0 of 5 bubbles 1,632 reviews
Show Prices
Show Prices
Show Prices

Been to NH Collection Villa de Bilbao? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NH Collection Villa de Bilbao

Property: NH Collection Villa de Bilbao
Address: Gran Via, 87, 48011 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando , Indautxu
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Bilbao
#2 Business Hotel in Bilbao
#2 Romantic Hotel in Bilbao
#2 Luxury Hotel in Bilbao
#4 Family Hotel in Bilbao
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Collection Villa de Bilbao 4*
Number of rooms: 142
Official Description (provided by the hotel):
NH Collection Villa de Bilbao is a four-star hotel conveniently located in downtown Bilbao, recently renovated and ready to fulfill your highest expectations in terms of comfort and quality service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, NHHotels, Hotels.com, Prestigia, Odigeo, Priceline, Agoda, HotelsClick, Hotel.de, HRS and Ebookers so you can book your NH Collection Villa de Bilbao reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Hotels Bilbao
Nh Hotel De Bilbao

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing