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“Perfect location”

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Gran Hotel Domine Bilbao
Ranked #2 of 42 Hotels in Bilbao
Certificate of Excellence
Stuart, Florida
Level 6 Contributor
259 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Perfect location”
Reviewed 4 July 2014

Reasonably priced, modern, directly across from the Guggenheim Museum and a lovely riverside park, I can't imagine staying anywhere else in Bilbao. The staff was helpful, the rooms clean and cheerful, the terrace bar facing the museum the perfect place for a glass of splendid Spanish wine.

Room Tip: We paid much less for a room without a view, making this an economy stay.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HampsteadCarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear HampsteadCarrie,

Thank you very much for taking the time to send your feedback to all those who are organizing their trip to Bilbao.

We are delighted to read that you have loved not only the location but also the design, the rooms and the top-floor terrace with the view over the Guggenheim. Please, do not hesitate to contact us if you decided to come back to our city, our staff will be glad to seeing you here again.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (351)
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Philadelphia, Pennsylvania
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

This hotel is deserving of every one of its stars. The staff is very accommodating, the rooms are pristine. The morning breakfast on the terrace is very expensive (25 Euro), but so expansive and delicious that it's completely worth it. Eat a big enough breakfast and skip lunch! Oh, and the proximity to the Guggenheim is fantastic!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear Terry D,

Thank you very much for your feedback. We are delighted to read that you could enjoy the Domine experience that much as it is our main objective to make our guests feel at home. It was a pleasure for us to offer a breakfast that made you start the day relaxed and staring at the Guggenheim and which allowed you to skip the lunch!

We have transferred your comments on the room and staff to our colleagues and on behalf of all our team, we would like to thank you for your kind words.

Please, do not hesitate to contact us if you need further assistance for a future visit to Bilbao.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Gatos, California
Level 5 Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014 via mobile

This is a very nice hotel but location is the main benefit. This hotel is located directly across the street from the Guggenheim Museum and very close to the major sites you would want to see in Bilbao. The views from the hotel are spectacular the morning buffet is also very memorable and service at this hotel is the best I've encountered in Spain. If you are looking for a fine hotel with spectacular views and wonderful service this is your best choice

Stayed June 2014, travelled with family
Helpful?
Thank Mlariz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear Mlariz,

Thank you very much for your review. We are pleased to read that you had such a good experience in Bilbao thanks to our service and location. We are sure that you will recommend our property to all those who are travelling to Bilbao, so that they would be able to enjoy our breakfast at the terrace with the wonderful view of the Guggenheim as much as you did.

Please, do not hesitate to contact us if you decided to come back to our city, it would be a pleasure for us to seeing you here again.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 23 June 2014 via mobile

Stay for 1 night on the 19 June, though wifi is free is was appallingly poor and inconsistent, the time spent to log in was ridiculous and frustrating to say the least, it keeps cutting off, and one have to try at least 11 times to eventually log in! !!!

Fortunately service staff makes up for it as they were fairly polite and efficient especially breakfast staff.

Breakfast was good with ample choices, chef cooking eggs was rather grumpy and cold!!!

Bar staff are quite slow In the afternoon, you sat on the deck for 20 minutes with no one actually care to take a drink order, or enquire, have to walk to the bar counter to order drinks when it's not even busy!!!

The stars are without a doubt the front office staff, super efficient, fast, highly professional and charming.

Room was large and spacious but smell of tobacco, had leaks in shower, which prompted me to use more towels than required.

No water given on turndown, which is basic amenities!

Good centrally located and next to museum.

Stayed June 2014, travelled on business
Helpful?
Thank Miguel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear MiguelC,

Thank you very much for your feedback. We will take it as a motivation to keep improving our services everyday. It is a shame for us to know that you experience with our bar and breakfast staff was not very satisfying as we work hard to create a special environment in our Silken Gran Hotel Domine, as you could experience when dealing with our colleagues at the Front Desk.

We have passed your comments about the Wi-Fi and the room to our Management in order to ensure they will be taken into consideration as our guests reviews are the best test for us and they will help us to perfect our service and facilities.

Kind regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire UK
Level 6 Contributor
110 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 21 June 2014

My wife and I stayed Friday / Saturday in June 14. There were weddings both nights and it restricted the amenities available in the hotel, rather disappointing. Staff were pleasant but overall experience was poor. Not sure if I would stay here again. Charged for Wi-FI and the effort to get in was challenging! Did not eat in the hotel we were just generally disappointed. The room was very good with a nice size lounge area in the suite, all rather modern design

Room Tip: dont stay on 2nd floor the wedding party is right there!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thecoopersCheshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear thecoopersCheshireUK,

Thank you very much for taking the time to send us your review. We are concerned about your bad feeling as we see that the restaurant options available during your stay were not suitable for you although we always try to offer a different choice when one of our spaces if fully booked. To compensate this, we would like to have the opportunity to host you again as it would be a pleasure for us to make you enjoy the whole "Domine experience".

On the other hand, we appreciate the kind way in which you talk about our rooms, the design of the building and the staff, and would be delighted if these aspects boosted you to book with us again as we know we could make your stay unforgettable next time.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level 6 Contributor
282 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 17 June 2014

This is the hotel which will not dissapoint you! You will find here whatever you wish. Quality, luxury ad very kind staff. The breakfast terrace is simply charming - a peaceful sunny breakfast on the 7th floor, with view on the Guggenheim museum.
If you are able to pay for the quality - do not miss this hotel in Bilbao!
Maybe the gym could be a bit improved......

Room Tip: Ask for a room on the museum side!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kito9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 19 June 2014
Dear Kito9,

Thank you very much for your feedback. It is a pleasure for us to know that you have enjoyed your stay with us and you were able to have breakfast under the sun while enjoying the wonderful show that the morning light reflects on the Guggenheim.

We have loved to know that you could enjoy a deserved luxury and top-quality stay, which is our motivation to make all our guests feel at home in our property.

For all these reasons, we hope you will have no hesitation in recommending our Silken Gran Hotel Domine Bilbao to all those who are coming to Bilbao, as we would commit to make their stay as ungorgettable as yours.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 6 Contributor
784 reviews
218 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed 16 June 2014

This is best place to stay if you are visiting the Guggenheim Museum in Bilbao. We enjoyed gazing out on the museum building in different lights and weathers from our hotel bedroom and the rooftop breakfast area. The hotel itself also dabbles in contemporary architecture, extending our appreciation of the museum, On a more practical note, the hotel staff are extremely helpful and friendly, the valet parking service is very efficient, and the hotel breakfast offers a nice spread of foods. Don't limit yourself to the Guggenheim: take a walk and enjoy the rest of Bilbao, including the riverside, the parks, and the old town.

Room Tip: Definitely pay extra for a room with a view of the museum. In fact, I don't think it's worth...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderlust777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 19 June 2014
Dear Wanderlust777,

Thank you for taking the time to recommend our property to the future guests who are planning their trips to Bilbao. We are delighted to read that you have enjoyed the city as much as our hotel, as we are just a part of the new architectural Bilbao but there is much to see around.

We are particularly pleased to know that out staff was helpful at any moment so they made a special experience of your stay. On behalf of our team, we look forward to hearing from you in the future so please, do not hesitate to contact us directly if you decided to repeat the trip to our city.

Kind regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Hotel Domine Bilbao

Property: Gran Hotel Domine Bilbao
Address: Alameda de Mazarredo 61 | Right Opposite the Guggenheim Museum, 48009 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 42 Hotels in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Hotel Domine Bilbao 5*
Number of rooms: 145
Official Description (provided by the hotel):
Gran Hotel Domine Bilbao, the only 5-star hotel situated opposite the Guggenheim Bilbao Museum and close to the city's main attractions. A designer space in which the customer experience is the priority. ... more   less 
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