We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bargain by the Guggenheim”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Gran Hotel Domine Bilbao
Ranked #2 of 42 Hotels in Bilbao
Certificate of Excellence
Cracow
Level 6 Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Bargain by the Guggenheim”
Reviewed 8 July 2014

A really nice hotel just in front of the Guggenheim. Interesting interior design and comfortable rooms. It is said to be a 5 star hotel and although in this category it does not stand out as something exceptional, one can argue the category is deserved. Fantastic view from the terrace where breakfast is served – the Guggenheim building can be admired in all its glory. Breakfast, by the way quite good, with sufficient selection and quality of various items. Because the price we paid would have been more appropriate for a 3 star hotel it was simply a bargain and should make any complaints unfair. I have, however, two. The first, as is unfortunately too common, is about the quality of the internet connection (at least the free one). Simply very slow, not even sufficient for browsing and emails with larger attachments. The second is about the TV. I almost never watch when on holiday, but we were staying during the Worldcup so it was another story and the quality of the picture was poor, as if a flimsy room antenna had provided the signal (no, it was not some unplugged cable – I asked at the reception, they sent a guy but nothing could be done).

Stayed June 2014, travelled as a couple
Helpful?
Thank Thomas077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear Thomas777,

Thank you very much for your detailed description of our property. We have passed your comments on the WiFi and the TV to the maintenance team to ensure it will not happen again as these aspects do not represent our high standard.

As far as your whole experience is concerned, we are glad to know that you enjoyed the design as much as the room and you found our breakfast at the terrace fantastic.

In any case, we remind that our team is always open to hear the suggestions of our guests so we hope you have no hesitation in contacting us in order to let us know those aspects that you consider might have made your experience more special.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,292 reviews from our community

Traveller rating
    1,291
    707
    190
    71
    33
See reviews for
308
1,250
82
240
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (355)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 July 2014

The location couldn't be better, the rooms are big and with amazing design... Do not miss the chance of having the breakfast in the terrace! It is one of the most amazing breakfast that I have ever found in a hotel.

Room Tip: Guggenheim view, of course
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andoni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear Andoni D,

Thank you very much for your feedback. There is no better motivation for us tan knowing that your experience at the Silken Gran Hotel Domine Bilbao was so outstanding that you consider our breakfast the most amazing one ever! We will take your words as a boost to keep working on the same direction in order to mantain or even improve our customer service.

Please, do not hesitate to contact us if you want to send us your suggestions or impressions.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
Level 6 Contributor
259 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 4 July 2014

Reasonably priced, modern, directly across from the Guggenheim Museum and a lovely riverside park, I can't imagine staying anywhere else in Bilbao. The staff was helpful, the rooms clean and cheerful, the terrace bar facing the museum the perfect place for a glass of splendid Spanish wine.

Room Tip: We paid much less for a room without a view, making this an economy stay.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HampsteadCarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear HampsteadCarrie,

Thank you very much for taking the time to send your feedback to all those who are organizing their trip to Bilbao.

We are delighted to read that you have loved not only the location but also the design, the rooms and the top-floor terrace with the view over the Guggenheim. Please, do not hesitate to contact us if you decided to come back to our city, our staff will be glad to seeing you here again.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

This hotel is deserving of every one of its stars. The staff is very accommodating, the rooms are pristine. The morning breakfast on the terrace is very expensive (25 Euro), but so expansive and delicious that it's completely worth it. Eat a big enough breakfast and skip lunch! Oh, and the proximity to the Guggenheim is fantastic!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 9 July 2014
Dear Terry D,

Thank you very much for your feedback. We are delighted to read that you could enjoy the Domine experience that much as it is our main objective to make our guests feel at home. It was a pleasure for us to offer a breakfast that made you start the day relaxed and staring at the Guggenheim and which allowed you to skip the lunch!

We have transferred your comments on the room and staff to our colleagues and on behalf of all our team, we would like to thank you for your kind words.

Please, do not hesitate to contact us if you need further assistance for a future visit to Bilbao.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Gatos, California
Level 5 Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014 via mobile

This is a very nice hotel but location is the main benefit. This hotel is located directly across the street from the Guggenheim Museum and very close to the major sites you would want to see in Bilbao. The views from the hotel are spectacular the morning buffet is also very memorable and service at this hotel is the best I've encountered in Spain. If you are looking for a fine hotel with spectacular views and wonderful service this is your best choice

Stayed June 2014, travelled with family
Helpful?
Thank Mlariz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear Mlariz,

Thank you very much for your review. We are pleased to read that you had such a good experience in Bilbao thanks to our service and location. We are sure that you will recommend our property to all those who are travelling to Bilbao, so that they would be able to enjoy our breakfast at the terrace with the wonderful view of the Guggenheim as much as you did.

Please, do not hesitate to contact us if you decided to come back to our city, it would be a pleasure for us to seeing you here again.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 23 June 2014 via mobile

Stay for 1 night on the 19 June, though wifi is free is was appallingly poor and inconsistent, the time spent to log in was ridiculous and frustrating to say the least, it keeps cutting off, and one have to try at least 11 times to eventually log in! !!!

Fortunately service staff makes up for it as they were fairly polite and efficient especially breakfast staff.

Breakfast was good with ample choices, chef cooking eggs was rather grumpy and cold!!!

Bar staff are quite slow In the afternoon, you sat on the deck for 20 minutes with no one actually care to take a drink order, or enquire, have to walk to the bar counter to order drinks when it's not even busy!!!

The stars are without a doubt the front office staff, super efficient, fast, highly professional and charming.

Room was large and spacious but smell of tobacco, had leaks in shower, which prompted me to use more towels than required.

No water given on turndown, which is basic amenities!

Good centrally located and next to museum.

Stayed June 2014, travelled on business
Helpful?
Thank Miguel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear MiguelC,

Thank you very much for your feedback. We will take it as a motivation to keep improving our services everyday. It is a shame for us to know that you experience with our bar and breakfast staff was not very satisfying as we work hard to create a special environment in our Silken Gran Hotel Domine, as you could experience when dealing with our colleagues at the Front Desk.

We have passed your comments about the Wi-Fi and the room to our Management in order to ensure they will be taken into consideration as our guests reviews are the best test for us and they will help us to perfect our service and facilities.

Kind regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire UK
Level 6 Contributor
123 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 June 2014

My wife and I stayed Friday / Saturday in June 14. There were weddings both nights and it restricted the amenities available in the hotel, rather disappointing. Staff were pleasant but overall experience was poor. Not sure if I would stay here again. Charged for Wi-FI and the effort to get in was challenging! Did not eat in the hotel we were just generally disappointed. The room was very good with a nice size lounge area in the suite, all rather modern design

Room Tip: dont stay on 2nd floor the wedding party is right there!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thecoopersCheshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Assistant D, Director de Relaciones Públicas at Gran Hotel Domine Bilbao, responded to this review, 27 June 2014
Dear thecoopersCheshireUK,

Thank you very much for taking the time to send us your review. We are concerned about your bad feeling as we see that the restaurant options available during your stay were not suitable for you although we always try to offer a different choice when one of our spaces if fully booked. To compensate this, we would like to have the opportunity to host you again as it would be a pleasure for us to make you enjoy the whole "Domine experience".

On the other hand, we appreciate the kind way in which you talk about our rooms, the design of the building and the staff, and would be delighted if these aspects boosted you to book with us again as we know we could make your stay unforgettable next time.

Best regards,

Cristina Repáraz
Departamento de Comunicación / Guest & Community manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bilbao hotels
Abando
NH Collection Villa de Bilbao
Show Prices
Show Prices
Show Prices
Hotel Miro
#5 of 42 in Bilbao
1,278 reviews
Melia Bilbao
#9 of 42 in Bilbao
2,460 reviews
Castaños
NH Collection Ria de Bilbao
Show Prices
Show Prices
Show Prices

Been to Gran Hotel Domine Bilbao? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Hotel Domine Bilbao

Property: Gran Hotel Domine Bilbao
Address: Alameda de Mazarredo 61 | Right Opposite the Guggenheim Museum, 48009 Bilbao, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 42 Hotels in Bilbao
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Hotel Domine Bilbao 5*
Number of rooms: 145
Official Description (provided by the hotel):
The Gran Hotel Domine is the only 5-star hotel in front of the Guggenheim. Having been completely newly renovated in 2017, luxury can now be found in its spacious ambience, its extraordinary service, the passion for art and design, as well as an elegant and cosmopolite style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com, TravelUp, TripOnline SA, Ebookers, Cancelon, HotelQuickly and Evoline ltd so you can book your Gran Hotel Domine Bilbao reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing