Booked on recommendation by daughter. Travelled in party of 6. Surprisingly very good quality pintxos in hotel cafe, albeit selection very limited_ service there was good too. Quality of accommdn up to expectations..clean and large rooms.
Complaint concerns breakfast: served from 7 AM on weekdays but only 8 AM on weekends. Were told at 7 AM 19th April by front desk that we could not get any food a little earlier than 8 AM, even if we were happy to have a very limited selection (we explained intention to leave 8.30 AM by private bus). Duty Mgr said regulation had to be strictly observed. When we came back at 8 AM, the restaurant was nearly full and the meal nearly done. Waitress and Duty Mgr explained it was a large tour group (Caucasian)_ their breakfast was arranged at 7.30 AM by prior request. We were not told this when we were there earlier. We were also a tour group, but only 6 ethnic Chinese Singaporeans and we could have been accommodated at least from 7.45 AM. We had to delay our departure on a long day's drive to Llanes due to lack of initiative (or worse) on the part of Duty Mgr. "Strictly observed" my foot! And we did find seats and enough food at 8 AM. Not making a prior arrangement is our mistake but, given the circumstances, a little initiative and service orientation would have helped us feel less like second class guests. The staff didn't even recognise our point and made no apology for being unhelpful.
- Official Description (provided by the hotel):
- The symbolic Astoria Cinema in San Sebastián has been rebuilt to house the city's first contemporary styled hotel. The Astoria7 offers a unique decor. Each of the 102 rooms is individually dedicated to personalities, actors, actresses or directors, who have attended the San Sebastián International Film Festival ever since it first edition in 1953. The owners of the Astoria7 are renowned film experts that have chosen to pay tribute to this cultural event which has had such an important impact on the city of San Sebastián. Located on the corner of Avenida Sancho el Sabio, the Astoria7 is only a 15 minute walk from the main commercial and tourist sites of the city. ... more less
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- Also Known As:
- Astoria 7 Hotel