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Mercure Monte Igueldo
Reviewed 10 August 2014

We have been lucky enough to stay in this fantastically dated hotel twice for a week each time over the last couple of years.
It's spotless and quaint, the food is okay, the staff excellent and the location, pool and views unsurpassed in the world. The 102 year old funicular and the extraordinary fun park with its original water driven roller coaster is not to be missed.
However the best feature of all is that its still affordable for the common man. We rue the day this historical quirky gem is taken over by a Hip Operator and we can no longer afford to enjoy such a magical place.
Long may it stay a daggy, eccentric wonderland.
Not to be missed by any intelligent traveller.

Room Tip: Make sure you get a room with a view
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
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1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 11 August 2014

Thank you for your kind comments and compliments
I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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264 - 270 of 1,414 reviews

Reviewed 10 August 2014

The view is spectacular and is in it self worth a stay. Got a room high up with balcony.
The room was small but had a decent standard. Service was good, a special thanks to the night porter on 5th August which was very helpful. Wifi- connection was very poor. The hotel in general is in need of renovation.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Johan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 11 August 2014

Thank you very much for your kind review.
It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.
I look forward to welcoming you back again very soon.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Everyone had to queue to get into the dinning room for breakfast both days, the poor breakfast staff were stressed, only three people there for everyone, I sympathised, they were working very hard trying but there were simply not enough tables or staff working so as to cope, there is a massive balcony adjoining the hot dinning room with the doors closed which would have accommodated at least another 8 more tables. The view is one of the best in the world and I have been around a bit of it, but the internet connection is still somewhere back in the mid 90's, it is simply terrible, don't go there if you need to be connected on. The management are in complete denial about this, in fact the hotel is clean and nice, and so it should be at 180 euro a night, the price of a can of coke 3.6 euros, that gives you an idea. This beautifully located hotel on the top of a mountain with views to die for needs some serious management changes to warrant the prices they charge, the current management are completely out of touch with their own hotel and have their heads in the clouds!

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 11 August 2014

Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

Chose the hotel for the view - was not disappointed. The room had a small balcony, which was nice. The air conditioning didn't work properly, and the shower pressure was abysmal. The water was scolding hot, if not turned to the absolute "cold" setting, but then the pressure suffered. The result was a stream that could be matched by an old man with prostate issues. When informed of the problems, the staff was understanding, but offered no compensation or reduction in price - which is the biggest issue, the hotel is overpriced. Even the breakfast costs 16 Euros, which is steep for what was served (basic continental breakfast).

All in all, loved the view. Calm place. Overpriced. Less than modern. Issues with shower pressure and air conditioning.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GhostofCain O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 11 August 2014

Thank you for taking the time to write a review about your recent visit.
I am delighted that you enjoyed your stay and we have noted your comments.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stunning views, great value and wholesome food.

Welcoming customer service happy for us to extend our stay.

Funiculaire takes you down within easy walking distance into San Sebastian.

Strongly recommend staying at the hotel, we will be coming back next summer :)

  • Stayed: July 2014, travelled as a couple
    • Value
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1  Thank Rose L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 11 August 2014

Thank you very much for your review,
I am delighted that you enjoyed your visit.
I look forward to welcoming you back again soon.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Per J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 1 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 July 2014 via mobile

We stayed at a priviledge room for 3 nights, amazing view over the bay and city, quite spectacular. Our room was nicely decorated and in good condition, comfy beds and a balcony (recommended). Rest of the hotel are in need of renovation.
There is a nice pool and free parking. You have to go by funicular to get to the beach and frim there It's a long way (40 min) walk to the old town.

  • Stayed: July 2014
    • Value
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Thank SwedenMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marymy P, Director General at Mercure Monte Igueldo, responded to this reviewResponded 1 August 2014

Thank you for your kind comments and compliments
I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards,

Marymy Pascual

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in San Sebastian - Donostia
#10 Luxury Hotel in San Sebastian - Donostia
Price Range: £70 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Monte Igueldo 4*
Number of rooms: 125
Official Description (provided by the hotel):
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian

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