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Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
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Reviews (1,908)
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All reviewsdry barbeautiful hotelconcierge staffupgraded to a suiteriver viewcooking schoolold townbasque regionbeautiful roomtapasbreakfast buffetpintxos barslobby barrooms are largefilm festivalold world charmthree nights
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Reviewed 5 February 2014

I have to say Hotel Maria Cristina was just wonderful. We spent two wonderful nights here. The weather was miserable during our stay but the staff and the room and the ambience of the hotel were top class. I have to say the room was one of the biggest we have had in Europe. It was also one of the quietest. The bed was huge and very very comfortable. Nothing was ever too difficult for the staff.If you are ever in San Sebastian and want to splurge on some accomodation, this is the place to do it in.

  • Stayed: January 2014, travelled as a couple
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1  Thank sydneymale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 27 February 2014

Dear sidneymal...,

It was a pleasure to note how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the room, our bed and our friendly and professional staff. It is always gratifying to receive such praise.

Thank you once again for taking the time to write. Looking forward to welcoming you at the Maria Cristina in the future.

Best regards,


Stijn Oyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

Cava served in a chipped flute glass isn't an experience I expected. Nearly received a cut and bloody lip - attention to detail is lacking.

Strives for opulence but a somewhat veneer experience.

Would I visit again, yes. Perhaps, a little jaded by my travel from Salamanca, and the wintry weather.

Puts me in mind of a recent illusory/sensual presentation by RSC punch drunk in London - if you have been you will know what I mean.

Stayed: February 2014, travelled solo
1  Thank DavidWels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 27 February 2014

Dear DavidWels,

We were sorry to learn of your concerns regarding your recent stay at our hotel and at the outset, would like to offer our sincere apologies for the disappointment you have expressed.

We trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please be assured that the issues raised have been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future.

We do pride ourselves on our exceptionally high standard of service and we do sincerely hope you will not judge us solely on the basis of this particular experience.

In closing, may I thank you, once again, for taking the time to bring your concerns to our attention. We are grateful for your support and do hope that we may have the pleasure of welcoming you to San Sebastian in the future.

Best regards,


Stijn Oyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

We had a wonderful stay at this beautiful hotel. We arrived after 10pm on Saturday night after getting the bus from Bilbao airport (very easy and even got the earlier bus as the flight was half an hour early!). The late hour didn't impact the warm welcome and easy checkin. Our room was very spacious, great storage, and well appointed with a big bed and very large bathroom. There was also a welcome treat of half a bottle of Rioja and some cheese. When we couldn't get the cork out of the bottle I popped down to reception and they took me to the bar where the main bar tender happily demonstrated the right technique and gave me a stronger opener for next time. All very friendly and no trouble. This continued to be our experience of the staff especially in the bar throughout our stay.
We tried the buffet breakfast on the first morning and the room was lovely with a huge choice ( I especially liked the custard tart). They didn't offer the menu for the cooked breakfast options but happily delivered the requested items when we picked it up. It was a relaxing start to the day but too much food for every day, especially with so much good food in San Sebastian.
Hotel is in a great spot next to the river with sea views and just a step to the beach, old and newer towns.
Wonderful - we hope to return soon!

Stayed: January 2014, travelled as a couple
Thank Lucky_traveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

We loved the Maria Cristina and we really enjoyed San Sebastian! The hotel is beautiful, with lots of old world charm. We were fortunate enough to be there during a town celebration, with hundreds of gigante dancing down the streets - it was such a fantastic treat! Overall, this was a great hotel in a very good location - easy walking to the beach and to old town yet far enough away to be nice and quiet. I would definitely recommend it.

  • Stayed: June 2013, travelled as a couple
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Thank Europa513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

This place is so lovely. The lobby is gorgeous. The room was very spacious. Loved the bathroom, which had a shower and bath, as well as multiple finishing touches which made you feel like you were getting 5 star treatment. The bed was very comfortable. We had a great view of the courtyard and city. It was rainy when we were in San Sebastian, so we spent a great amount of time in the room but with absolutely no complaints!

  • Stayed: March 2013, travelled as a couple
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Thank AnyssaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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