The Maria Cristina has an impressive appearance and luxurious image, and you would have trouble finding a hotel in San Sebastian with a better location. For the staggering price of almost 400 Euros a night I ended up being a bit disappointed. Most of all by the service. Our room was not ready when we arrived, well after 2 p.m, so we were happy to discover they had put us in a junior suite instead. But - just as a matter of principles it seemed, they had locked off half of the of the space. The half we got was strangely configured, smallish and with only a narrow cell-like window in the bed-room, and a long, dark hallway leading to the bathroom. In comparison with other Luxury Collection hotels I have stayed at, this practice of giving an upgrade that was actually a down-grade seemed petty. Probably the result of an inexperienced staff, something we were able to confirm later, when we asked the concierge to recommend us and book a table at a good restaurant for the evening. Instead of a recommendation we got several pages worth of restaurants, few of which were open at all on a tuesday, it transpired, after a lot of phone calls and messages up to our room.
We ended up following the advise of one of the receptionists and went to a restaurant across town that ended up trying to cheat us on the check - twice!
So - in short - the staff´s lack of experience and service-mindedness was a disappointment and a surprise to us - especially in light of the costs per night.
- Official Description (provided by the hotel):
- A Century of Elegance in San Sebastian - Since opening in 1912 the restored Hotel Maria Cristina has been closely linked to the history and cultural life of San Sebastian. The lavish Belle Epoque interior is filled with soaring columns, 19th-century portraits, rich silk brocades and glorious chandeliers making for a truly opulent experience.Experience gracious hospitality on a grand scale in the hotel's rooms and suites. Decorated in a sophisticated palette of greys and white, the rooms are a quiet haven of luxury. Style, technology and a dazzling range of services which combined make for an unforgettable stay. ... more less
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- Also Known As:
- Maria Cristina Hotel