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“What a real Five Star means”

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Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Certificate of Excellence
Shanghai, China
Level 6 Contributor
594 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“What a real Five Star means”
Reviewed 26 August 2014

We travelled a lot around the world, stood in many good hotels in different cities and of different hotel chains. Many are five star!
But there are five star and five star hotels of different level! And this one might be the best five star hotel in Spain. Really and outstanding place, taking breakfast on the terrace is a pleasure, the rooms are great (unless you take one of the smallest rooms with two people). and the atmosphere of the hotel is good. Also we were served very friendly and professionally from all the staff in this hotel,from all without any exception.
And moreover the hotel atmosphere is like a castle from hundred years ago, and you could imagine a royalty might come the way easily.
Only the bill might also be breathtaking, unless you realise in advance the prices for the rooms there. - But the hotel is worth this money, if you are ready to pay more for an excellent stay!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Ralf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 1 September 2014
Dear Ralf M,

Thank you for taking the time to write your nice comments. We are very glad to know how much you have appreciated the service provided to you by our associates. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

Hope that we may have the pleasure of welcoming you to the Maria Cristina Hotel in the near future.

Best regards,


Stijn Oyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
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Gandia, Spain
Level 6 Contributor
219 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 26 August 2014

This is a world class hotel in virtually every respect. I have stayed here several times and enjoyed it thoroughly each time. I have always rated it five star deluxe though this time I was just a little disappointed. Firstly the breakfasts do not seem as good as they once were. There seems to be a lot less choice than usual and a few things present in the past were missing. The hotel also seemed a lot noisier on this trip, particularly the people in the room above us who seemed to stamp up and down all night long on three consecutive nights. Finally the room service offerings were frankly dismal. We ordered two meals, a MariaCristina burger and a veal Milannaise. These cost us 54 Euros - hardly cheap. However, the burger was at best average with just a few chips on the side. The veal looked like leather and also came with a few chips. No vegetables, salad or anything else to make it interesting. For this class of hotel I find that very disappointing. I have maintained my five star rating as in most respects the hotel deserves them but if these disappointments happen again on my next trip I will downgrade them.

Room Tip: A river view room is always nicer.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 1 September 2014
Dear Bill T,

It was a pleasure to note how much you have enjoyed your stay with us. We are grateful for your support and we would like to thank you for sharing your experience of our unique property with the rest of the traveller’s community. The loyalty of our guests is a matter of pride for us.

Looking forward to be again elected as your residence in San Sebastian should you wish to visit our wonderful city.

Best regards,


Stijn Oyen
General Manager
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Indianapolis, Indiana
Level 6 Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 August 2014

This is probably the best Hotel I ever stayed in. Very professional staff from the front door throughout the hotel. Classic bar with classic cocktails. Very helpful Concierge and fantastic Spanish breakfasts.
Ideal Hotel for a romantic stay. Simple and easy way to use Valet for parking your car

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank mannks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 1 September 2014
Dear mannks,

How rewarding it is to read such nice comments, we would like to thank you for letting us know how impressed you were with the service you received since the moment you arrived to our property. Making you feel welcome is amongst our highest priorities.

Thank you for your time and we hope that we may have the pleasure of welcoming you to the Maria Cristina in the near future.

Best regards,


Stijn Oyen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
204 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 24 August 2014

The staff and concierge could not have been more helpful. The historic building is simply beautiful and our room was so comfortable. The location was excellent, just steps away from the beach and the old village. The market staff located in the hotel were especially helpful in guiding us to the best pintxos!!!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DocRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 1 September 2014
Dear DocRenee,

Your kind comments are greatly appreciated. It was a pleasure to note how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with our helpful staff. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.

We are looking forward to welcome you again in the near future.

Best regards,


Stijn Oyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2014

This Hotel is the best in San Sebastian, having stayed in others before. The room was very clean and well appointed and of a reasonable size. The location is also very good as it is located between the old and new area of the City. The Bar Manager is exceptional and I had the pleasure of drinking many of his well made cocktails. The only problem that I found was the dire lack of dining, with only an Asian Restaurant servicing this fine luxury hotel, the restaurant food was neither Chinese or Thai, maybe they tried the in between, it just did not work, I think it would be more in keeping to have this area designated to traditional Basque local foods, however, there are far too many very good restaurants in San Sebastian to let this be of bother, the hotel as a place to stay is recommended.

Room Tip: Best rooms have a river view.
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  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Lepau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 20 August 2014
Dear Lepau,

“¡Gracias!” or as we say in the Basque Country “Eskerrik asko”. Thank you very much for your nice comments and for recommending us. It is an honor for us to be qualified by you as the best hotel in San Sebastian.

We hope that we may have the pleasure of welcoming you to the Maria Cristina in the near future.

Best regards,


Stijn Oyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 6 Contributor
324 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 17 August 2014

This is an opulent hotel that looks like it was the grand dame of San Sebastian at some time and has been beautiful reappointed with very comfortable and beautiful rooms. The service was very good and the location couldn't have been better, right in the heart of the old town. Reading some of the other reviews in the San Sebastian area, it would seem that this is head and shoulders above the rest. There is a very nice Asian restaurant on the lobby floor and a smartly decorated Dry Martini bar that, unfortunately, didn't appear to be that popular. I would highly recommend staying here if you want to be pampered. Btw, the beds were incredibly comfortable.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AmanJunkieBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 3 September 2014
Dear AmanJunkieBoston,

We are pleased to hear that you fully enjoyed your stay at our property and we would like to thank you for all the nice comments.

We are looking forward to welcoming you back to the Hotel María Cristina in the near future.

Best regards from sunny San Sebastian,


Stijn Oyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 August 2014

We stayed here two nights and have no complaints. We had an extra large room with a river/ocean view. It was super comfy - lovely sheets, huge bed, awesome bathroom. The only minor complaints would be cleanliness - there were some scuffs on the woodwork, some small stains on the carpet and some marks elsewhere in the room. BUT with that said, we'd absolutely come back here and stay - these are minor details that should have some attention paid to them.

In conclusion, great bang for buck and the hotel did something really smart that other hotels should do - they narrowed down some great dining options on the hotel map. Really smart and super helpful!

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank ksr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 20 August 2014
Dear ksr2013,

Thank you for having taken the time to write your comments about your stay at our property. We are glad to read that you have enjoyed your stay despite of the small minus mentioned. Your comments are of the utmost importance, as they provide the necessary information that allows us to address situations and maintain or improve the quality of services for which we are recognized.

Thanking you again for the time taken and your contribution in making our hotel even better.

Best regards,


Stijn Oyen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian

Property: Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Address: Paseo Republica Argentina, 4, 20004 San Sebastian - Donostia, Spain
Phone Number:
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 On the Beach Hotel in San Sebastian - Donostia
#1 Business Hotel in San Sebastian - Donostia
#1 Luxury Hotel in San Sebastian - Donostia
#1 Romantic Hotel in San Sebastian - Donostia
#1 Family Hotel in San Sebastian - Donostia
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian 5*
Number of rooms: 136
Official Description (provided by the hotel):
A Century of Elegance in San Sebastian - Since opening in 1912 the restored Hotel Maria Cristina has been closely linked to the history and cultural life of San Sebastian. The lavish Belle Epoque interior is filled with soaring columns, 19th-century portraits, rich silk brocades and glorious chandeliers making for a truly opulent experience.Experience gracious hospitality on a grand scale in the hotel's rooms and suites. Decorated in a sophisticated palette of greys and white, the rooms are a quiet haven of luxury. Style, technology and a dazzling range of services which combined make for an unforgettable stay. ... more   less 
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Also Known As:
Maria Cristina Hotel

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