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Reviews (1,969)
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1,613
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All reviewsdry barbeautiful hotelold townconcierge staffcooking schoolupgraded to a suiteriver viewrestaurant reservationsbasque regionbeautiful roomtapasbreakfast buffetpintxos barsrooms are largefilm festivalold world charmhotel bar
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Reviewed 3 weeks ago

I had stayed here before over 10 years ago. They have redone the rooms beautifully. However, I had booked online and there system put me in the wrong day (same day as I booked) and when I showed up the next day they wouldn't refund me for the mistake. Usually a hotel of this caliber always handles there customers problems. Not this one. Will never stay here again.

  • Stayed: April 2018, travelled solo
    • Location
    • Rooms
    • Service
1  Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 3 weeks ago

Dear James A,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We hope that we may have the pleasure of welcoming you to the Maria Cristina in the future.

Best regards,

Ned Capeleris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Me and my wife, stayed there for 1 night. What can i say?A perfect choice. From the first minute in this beautiful hotel you feel like you are in a magic place. The staff is very cooperative and helpful, the room is very big with a large and comfortable bed. It has a small balcony facing the river. Breakfast is great. The hotel's location is superb. Near the Old Town of the beautiful San Sebastian. You are a few minutes walk from any attraction.
No doubt that we will be back.

Room Tip: A room with a balcony with a river view
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank L17S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This is our second stay here in the last 2 years. It’s a grand, old-fashioned hotel that manages to stay fresh. The staff is attentive and professional, the concierge very helpful, suite 503 is out of this world, and even their own restaurants aren’t bad. Oh, and the location is perfect: there’s an excellent cooking school on premises and near to the beach and old town. I would stay here again and again.

Stayed: June 2018, travelled as a couple
Thank LouiseVE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

From the moment you we parked at the front of this Hotel we knew it is going to be an amazing experience. From the Bell Hop to the Front desk staff and the Concierge were so friendly and helpful. Nothing was too much trouble.
Our room lived up to expectation was spacious and very comfortable.
We used hotel bicycles to explore the City which was an added bonus.
Location is very central to both new and old towns.
Great hotel and would recommend to anyone who is travelling to San Sebastian.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

THE HOTEL MARIA CHRISTINA IN SAN SEBASTIÁN is a fine luxury hotel with all the goodies that make life so special.
Perfect location in a great surrounding, short walks to go the the old town. Ocean and river view, all just perfect.
Friendly service.All in all-what it makes the difference being in a luxury collection Hotel

Stayed: June 2018, travelled as a couple
Thank Puffinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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