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“Luxury Hotel in Superb Location”

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Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Certificate of Excellence
Williamsburg, Virginia
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Luxury Hotel in Superb Location”
5 of 5 bubbles Reviewed 12 November 2010

We were fortunate to use our Starwood points for free nights at the Maria Cristina. The staff was very polished and gracious, upgrading our room without prompting to one that overlooked the Bay, beautiful baroque theater and public statuary square to the west of the hotel. We spent our first afternoon watching a motion picture being filmed on location in the square directly below our room while hang-gliders were drifting by a few hundred yards away along the coast. Our room was large, elegant and plush, with the typical amenities you would expect from a 5 star hotel. Spain is full of smokers and the air in the hotel bar was unbearable. Fortunately, there were tables right outside the bar that were relatively smoke free. We had no problems with the air quality in our room. Internet service was priced at a typically outrageous amount. The only bright spot was that the pricing included a 5 euro per hour option, which met our needs for each day. As far as driving goes, parking is also difficult, and the hotel is located on a one-way street and if you miss it you could travel for quite a distance before finding a route back. The best thing to do is to NOT drive, we found the car not very useful except for our one trip to Mugaritz Restaurant, which is about 20 minutes from the hotel. Also, it was kind of annoying that the public parking garage basically under the hotel was expensive (over 30 Euros per day, with no in and out privileges), had very tight spaces and we had to run a gauntlet of panhandlers every time we went to retrieve the car. There are lots of stores, restaurants and attractions within a short walk from the hotel. One particular attraction is the beautiful public square and garden in front of the County Government building directly behind the hotel. It's an easy walk to the old town and all of the really great tapas bars that are there. Overall we had a very comfortable stay and would return.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoreTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Temple City, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2010

Huge hotel located on the river with views of the ocean. Old world charm with courteous, caring staff. If the staff doesn't know the answer to your question, they will find out for you in a timely manner. It was an enjoyable stay within walking distance to La Concha. Parking can be difficult so check with the hotel if you are driving.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanpierc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
169 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 28 October 2010

We stayed at the Hotel Maria Christina for 3 nights recently and it did not live up to expections. Service was poor from the moment we arrived, with a surly check in and did not improve. Although there were always 2 or 3 staff outside the doors, none ever offered a greeting or assistance - you passed by as though you were invisible. I dont think it lives up to its alleged 5 stars by a long way. No business centre, just 2 computers in a corner of the lobby. Other places we stayed in Spain including the Ritz in Madrid and Hotel Arts in Barcelona put this propery to shame as far as service and attitude were concerned. Whilst the location is great it does not outweigh the negatives.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CassGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this review, 20 December 2010
Dear Mr. "CassGeorge"
Thank you for the time spent on writing a review on your recent stay at the Hotel Maria Cristina. It is only with constructive comments like yours that we can constantly evolve positively.
I am sorry that we did not meet your expectations. We have adressed all your issues with concerned team member and made sure that those issues will not happen again.
Hoping, eventhough your experience was not the best you had, to host you again in San Sebastian.
Best Regards,
Michel Nader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 28 October 2010

I'm always sceptical when I see poor reviews for 5 star hotels. Once you're staying there you should know breakfast's going to be €25, wifi €20, valet parking €28, and all these things are indeed true of Maria Cristina. It's also true that how much you pay influences how you rate the experience. Well we stayed at only one night's notice, booked over the phone, so were paying a whopping €345 + tax for a "deluxe" room only, so we had very high expectations. The arrival was a bit confusing the car entrance to the hotel forecourt not being clearly marked so we went round the block a couple of times and had to go inside to find the valet to park it. Check-in was efficient, but nothing like as welcoming as a Four Seasons, or the Paris Ritz, etc. As for the room: it was quite big, but old fashioned (70s plastic light switches). There were two separate controls for the airconditioning, neither of which seemed to work - at night we ended up opening the window. The bathroom, again was big, but old fashioned and meanly supplied (one bar of soap!). The bath tap was misaligned and so caused water to go all over the floor - a recurring event judging by the rotting wood in the door frame.

In conclusion, if I'd paid €150-200 for this, I'd have been happy. At €345, just not good enough.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sjpoyser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 18 October 2010

Old style hotel.Tired,needs new everything.Showers leaking on arrival to room.Staff help was fast and courteous.Coffee $5/cup.For the value received absolutely it is not justified.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nefrologosarasota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 17 September 2010

we liked this hotel - huge room with large comfortable bed and quite a good bathroom. We made a booking without breakfast on a 25 percent discount and the value was not good but not outrageous. At full price and with breakfast at 25 euros per person plus tax, with about 27euros for valet parking/day ( you don't use it as everything is within walking distance) , plus 20 euros for room wi-fi (this seems ridiculous in a top-class hotel these days) , it would seem seriously overpriced . Still, we had a very nice stay there and the location is great.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank wanderer2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
94 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 14 September 2010

Wonderful, charming elegant old dame of hotel. Fabulous surprise to be upgraded on check in. Think of this as the Lanesbrough on Sea, or perhaps the Hassler on Sea. Just absolutely fantastic to be able to smoke in the bar... Our suite had a 25ft terrace overlooking the river and ocean. Love it...

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewCrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian

Property: Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Address: Paseo Republica Argentina, 4, 20004 San Sebastian - Donostia, Spain
Phone Number:
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Business Hotel in San Sebastian - Donostia
#1 Luxury Hotel in San Sebastian - Donostia
#1 Romantic Hotel in San Sebastian - Donostia
#1 Family Hotel in San Sebastian - Donostia
#1 On the Beach Hotel in San Sebastian - Donostia
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian 5*
Number of rooms: 136
Official Description (provided by the hotel):
A Century of Elegance in San Sebastian - Since opening in 1912 the restored Hotel Maria Cristina has been closely linked to the history and cultural life of San Sebastian. The lavish Belle Epoque interior is filled with soaring columns, 19th-century portraits, rich silk brocades and glorious chandeliers making for a truly opulent experience.Experience gracious hospitality on a grand scale in the hotel's rooms and suites. Decorated in a sophisticated palette of greys and white, the rooms are a quiet haven of luxury. Style, technology and a dazzling range of services which combined make for an unforgettable stay. ... more   less 
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Also Known As:
Maria Cristina Hotel

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