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Reviews (366)
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All reviewsold townshort walklovely balconybudget hotelparking on sitefamily roomadequate breakfastsimple hotelzurriola beachcompared to other hotelsclose to townplenty of hot watergros areatapasbase to exploreenjoyed my staywithin easy walking distance
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2 - 7 of 367 reviews
Reviewed 4 weeks ago via mobile

Stayed overnight during our road trip to the south of Spain. Excellent situation to the beach and old town! Very clean, staff very accommodating and the plus of parking on site. Will definitely be back and highly recommend!

Stayed: June 2018, travelled with family
Thank ewakelin92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 4 weeks ago

Dear traveller,

Thank you very much for your kind comments. It is very gratifying to know that the effort of the whole team is highly valued by our customers.
We remain at your disposal if you return to our city.

Greetings,
HOTEL RECORD *

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

Quite basic, but this hotel was really charming. The lady at the desk was really helpful, she gave us a list of all her favourite pintxo bars, and what we should try at each one, including the best place to get cheesecake! It was about half the price of all of the other hotels in San Sebastian, and I really enjoyed my stay. Only criticism was that the walls were a bit thin.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank tomH74792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 15 May 2018

Dear traveler,
Thank you very much for sharing your impressions. We are pleased to know that our recommendations were to your liking. We enjoy talking about our city and gastronomy.
Likewise, we will take into account your comment about the walls.
I hope you come back to try our delicious cheesecake.

Regards,
HOTEL RECORD*

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Reviewed 29 April 2018

The small hotel is situated in a quiet neighbourhood. The centre of Donostia and all mayor sights are in easy walking distance.
What made my stay quite special was the kindness and enthusiasm with which i was welcomed at Hotel Record and accompanied all through my stay.
Extensive and very helpful tipps about what to do and where to eat helped me make the most of my week in Donostia. Whenever I had a question there was good advice and/or fast and easy help.
The staff of Hotel Record obviously loves its job. Everyone there does her/his best to be a good host to their guests and get attuned to their preferences and needs.
My room was of sufficent size, very modern and in good condition. It had even a little terrace on which I could enjoy my breakfast or while away my evenings with a good book.
As metioned in earlier reviews the walls are quite thin. As I don't sleep that lightly and had quiet neighbours that didn't affect me much.
Breakfast ist nice, tasty and everything you could expect for such low cost - if you prefer eggs and bacon etc. in the morning you can find this in several nice cafès and bars nearby.
Whoever comes for her/his first time to Donostia and everyone who appreciates good and friendly service

Stayed: April 2018, travelled solo
Review collected in partnership with this hotel
Thank Uwe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 29 April 2018

Dear Uwe S,
Thank you very much for your kind words. We are sure that your impressions will be useful to other travelers.
Your comment encourages us to continue working with enthusiasm.
If you come back to the city, do not hesitate to contact us.

Yours Faithfully,
RECORD HOTEL *

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Reviewed 21 March 2018 via mobile

Hotel Record is a hidden gem! We loved our three day stay here while visiting San Sebastián. The location is convenient to walk to the beach and the Old Town. There were many good restaurants nearby in the Gros neighborhood as well. Hotel Record was originally a grand home. Our room (115) was spacious and sparkling clean with a very nice balcony. The bathroom was a little tight, but it had a full size bathtub and hair dryer with a 110 plug. We had plenty of hot water and the noise mentioned in other reviews was not an issue. The very best part of Hotel Record was the warm hospitality. Marien and Leire, who worked the front desk, greeted us warmly each time we returned as if we were family. Leire was a wealth of information about the area and helped plan our days in San Sebastián. She explained the bus transportation to Hondarribia, gave us coupons for discounts, and provided restaurant suggestions. The personal attention we received warmed our hearts and made us want to return. There is a small parking area at Hotel Record which was very helpful since we drove from Barcelona. I would not hesitate to recommend Hotel Record.

Stayed: March 2018, travelled as a couple
1  Thank cflippen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 22 March 2018

Dear traveler,
What a wonderful comment! The reward for our work are your words.
We would be delighted to welcome you again with new tourist proposals to know our city and its surroundings.
Thank you for choosing us,
HOTEL RECORD *

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Reviewed 4 December 2017

Picked this hotel initially because I needed to have a place with parking as I was doing a road trip thru Northern Spain. Turns out it was a great place to stay. Nice and accommodating staff and clean/spacious room. Easy and convenient walk to all the beaches and old town. My only problem is that I wasn't aware that breakfast wasn't included in price. Loved it here and would stay again.

  • Stayed: November 2017, travelled solo
    • Cleanliness
    • Service
1  Thank CarlyStarbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 5 December 2017

Dear Customer,
Thank you very much for choosing us and writing on this traveling website. We like to know that our customers value our work, the service that our hotel offers and the privileged location that we have. We regret the misunderstanding with breakfast. It is not included in our prices, but we currently have an offer of € 4.5 per person.

We are at your disposal if you want to return,
RECORD HOTEL *

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