We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“one member of staff ruins what could of been a great night”
3 of 5 bubbles Review of Aura Ibiza - CLOSED

Aura Ibiza
Price range: US$21 - US$83
More restaurant details
Restaurant details
Good for: Bar Scene, Business meetings, Special Occasion Dining, Romantic, Groups
Dining options: Dinner, After-hours, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Description: Aura Ibiza: Eat in our magical garden restaurant or in our private dining area, drink fabulous cocktails under the stars, then come inside to party to the sounds of world class DJs.
Gibraltar
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“one member of staff ruins what could of been a great night”
3 of 5 bubbles Reviewed 3 August 2012

First visit to your fantastic restaurant tonight, venue/setting amazing, food fantastic but what a shame one person managed to go out of the way to ruin what would of been a fantastic evening. We made a reservation a few days ago for 9 pm for 7 people we arrive at 9 pm she tells us that our table has been double booked and we have to leave by 11 pm as she changed our reservation to 8.30 without advising us this was fine as we were all in a good mood having just arrived in Ibiza having travelled on our motor yacht from mallorca however we did not expect to be rushed through our courses (we only ordered a main course and dessert knowing the time restriction) the girls constant reminders from 10.40 until 10.55 pm that the other guests were waiting and would we move to the bar at 10.50 with our drinks we refused and said that she had given us until 11 pm and we would finish our drinks at this time and could she reserve us 2 taxis for this time.

Not only did her abrupt behavior and manner cause your restaurant to miss out on extra revenue and also create a very dis satisfied customer who is now going to ensure that none of our friends or followers on fb or twitter go to your restaurant to get the same treatment. On leaving we spoke to her and advised that she had ruined our night and she said I know I don't care...... good customer service NOT this one person managed to ruin 7 peoples night.

I hope you realise reputations are built upon a thousand good experiences and lost by just one in these days of the internet.

Visited August 2012
Helpful?
Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

77 reviews from our community

Visitor rating
    35
    13
    12
    13
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
35 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“cool vibe - too many Brits!”
2 of 5 bubbles Reviewed 17 July 2012

went here after a superb meal at La Paloma - Pedro behind the bar was very helpful and cocktails were superb - ambient sounds were good for a pre-club crowd but the main thing that spoiled it was the constant drone of estuary English from most of the tables - if you wish to go to a cool loungebar to be surrounded by Luton accents, Olly Murs haircuts, fat ankles and bad skin, this is your place - otherwise there are better - are EasyJet doling out vouchers to this place with there flight tickets?

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
Helpful?
2 Thank bangtidypotato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua G, Manager at Aura Ibiza, responded to this review, 19 July 2012
‘Everyone’s welcome at Aura, supermodels, film stars, politicians, skinny fashionistas and fat ankled girls from Essex. One of the things that makes Ibiza such a lovely inclusive island is that the people here don’t pass judgement, shame this guest missed that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carshalton, United Kingdom
Level Contributor
92 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Not convinced”
2 of 5 bubbles Reviewed 17 July 2012 via mobile

our second visit to Aura having been impressed last year. The environment is lovely, once you cross the busy road, if you've got children beware can be a mad and terrifying dash? The food is good BUT portion size is ridiculously small. My husband ordered Prawns as a starter and Scallops for main, he was told by the waiter the portion size was small so sides may be needed, note these cost extra. The waiter was right the main dish was tiny and not sure how it justified the c.20 euro price tag. In all our meal with two courses for two plus two cocktails was in excess of 160 euro's. Meals at nearby Atzoro and The Giri Cafe which are comparable to the ubber cool Aura were more reasonable, of equal quality and better value for money. I fear this venue may go the same way as Bambudda Grove, trading on reputation alone will little substance to justify it's huge price tag. Won't be visiting again.

Helpful?
1 Thank langshott02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
35 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Gorgeous”
5 of 5 bubbles Reviewed 10 July 2012

Aura is in a beautiful setting, with a lovely bar and great cocktails. The food was delicious and the staff were all really friendly. We would definitely go back.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Lovely evening”
5 of 5 bubbles Reviewed 7 July 2012

I went to Aura twice on my last trip to Ibiza, it was brilliant. Great food, beautiful decor, staff that are really helpful and friendly and a great menu.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Aura Ibiza also viewed

Santa Gertrudis, Ibiza
Sant Jordi, Ibiza
 
Santa Gertrudis, Ibiza
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing