We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Santa Clara Urban Hotel & Spa
Ranked #9 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed 16 July 2014

I booked this beautiful hotel as a surprise for my partner for a last minute weekend getaway. I booked the hotel room (superior double) on a Thursday evening to be staying the next day for 3 nights. Whilst booking the room I requested a plate of meats and champagne to be in the room upon arrival. I received a reply from Paco at the hotel shortly after even though I made the booking late at night! Great speedy service. The next day we arrived late at approx 1am. First of all the street was beautiful, in the centre of the Old Town and a stones throw from the Cathedral and a beautiful church (which we later realised we could see the spire from our bedroom sky light - beautiful). The gentleman on reception was more than welcoming and made sure we had everything we needed (including separate WiFi codes for all our devices). We arrived in our room and WOW it was wonderful, exceptionally clean, quiet, large and romantic... and of course as requested the plate of meats and champagne - which were delicious. I'm a big fan of comfy beds, big bathrooms and powerful water pressure and this hotel had it all plus so much more. We spent our holiday wandering around the beautiful streets of Palma and sunbathing on the roof terrace (gorgeous views). On the rooftop we enjoyed tapas and wine on an evening served by the lovely Fernando, before we headed out for our evening meal. Between 7pm and 10pm the hotel offers a 'happy hour' offer of tapas and a large glass of wine for 2.50 euro pp. Definitely try the rioja, possibly one of the nicest wines I have ever tasted and the tapas was beautiful - green olives and serrano ham on a fresh tomato laced bread base. After our afternoons spent sunbathing we headed down to the spa downstairs which was tastefully decorated and always empty - such a bonus and the same with the rooftop most days it was very quiet, encountering maybe 1 or 2 other guests at the most. Unfortunately, we did not try breakfast or dinner at the hotel as we like to eat out on holiday. But I can only imagine that if the food is anything like the rest of our experience then it would be very tasty! A big thank you to all the staff that made our stay at Santa Clara and hopefully one day we may return.

Room Tip: Our room was directly above the front entrance. We had a lovely view of the street. Room no: 201.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (543)
Traveller rating
Traveller type
Time of year
Language

177 - 183 of 543 reviews

Reviewed 15 July 2014

I have just returned from a 4 night break with my daughter to this lovely hotel and it was a perfect treat. So easy to get to from the airport, we took the number 1 bus and 4 stops later and a 10 minute walk we were there. The hotel is modern, contemporary and spotlessly clean mixing stone and white walls which is just the style we like, our room was on the 2nd floor and also had 2 loft windows, we overlooked the narrow street but the location is right in the centre of the old town so views would be almost impossible however the roof terrace more than makes up for this, just beautiful. The location was perfect for us 10 -15 minute walk to the cathedral, restaurants , shops and the beach - what's not to love. We didn't breakfast in the hotel as there were lovely cafés within a short walk so cannot comment on the food however Palma and this hotel made our trip one of our best yet, we loved the town and the choice of tapas bars was amazing also as we love the beach to be able to combine some sunbathing in our trip was lovely.
We would both thoroughly recommend this hotel to anyone who loves a little bit of luxury in the middle of the beautiful old town walls.

  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank ToonsonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

I spent 3 nights here and stayed in a Junior Suite. The room was big with a big bed, big lounge area and bathroom. The view was not great - it was towards the backyard with another building in front of you. The view from the terrace was amazing and nice for a drink.

The hotel is ideally located if you want to explore the old town, with nice restaurants and shops not too far away. I felt the room was a bit pricey, especially considering it was off-season, and feel breakfast should have been included.

Our biggest issue was getting there - the hotel is difficult to find by car (even with directions!). Getting lost in the old town is not great as the roads are very narrow and difficult to navigate with restricted access. You really do not need a car to get around in Palma town, so don't bother. Plus, the parking is far away, with the public parking at the Cathedral a much better option with easy access.

The hotel's parking was a major issue for us. We were directed there by one of the hotel's staff members (later found out she was new). We arrived at the garage and was worried that it was small (we had a Vito), but she insisted that "her boss parks there & his car is big so it is no problem". Needless to say, we should have listened to our instincts and stayed away. As we drove in, we realised it was a mistake & we ended up with badly scratched bumpers. Staff were helpful in dealing with Avis, but this should not have been an issue in the first place. A very stressful start to the holiday.

Room Tip: Ask for a room that is not on the same floor as the breakfast room and reception.
See more room tips
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank F2P2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We came here after reading all the great reviews but the hotel didn't deliver. Our room had a wall as the view and the staff were very cold and not welcoming. The size of the room was good but the bathroom was way too small and the shower pressure was poor. The location is not great because you have to park miles away and there is no parking near the hotel. I think if the staff were more friendly it could improve the quality of guests very much.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Service
3  Thank Jorge O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

This was a surprise trip for me, we got a taxi from the airport, only 20euros.Santa Clara is a great central location.
As we walked into reception we were greeted by a very helpful receptionist, the hotel is absolutely gorgeous. With a lot of the old stone walls being exposed, a wooden beamed roof and a skylight, the bed is enormous!
I fell in love. We only stayed for 3 days and I could have quite happily stayed for a lot longer.
The staff are extremely helpful and gave us a map of Palma town which isn't too far away. The cathedral is lovely and worth a look around.
The room was very spacious but the only thing that I would moan about was the smell of smoke as a non smoker I found it a little annoying, we contacted reception and the room was sprayed, we wanted to move but as the hotel was fully booked we were unable to do this, when returning to the room after a day on the roof terrace the maid had been to clean and the room smelt fresher.
The spa is small but as the hotel only has a few rooms we had it too ourselves whenever we used it. Towels are provided in the spa and on the roof terrace.

Had a great stay and would definitely recommend it!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Liz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

My wife and I have just stayed at Santa Clara for four nights. We found it to be an excellent, quiet, small hotel, in a good location in the old town, with very friendly and helpful staff.

Our room was at the front of the hotel, it was bright and airy and the bed was really comfortable.

The Rooftop Terrace was a perfect location for a drink before dinner.

If you want to explore Palma's wonderful old town and be conveniently placed for the magnificent Cathedral, Shops, Restaurants and the city sea front this is the place to stay.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

Hubby and I have stayed here twice and both times have been excellent. We love Palma and the Santa Clara is the only place to stay!
Its in an ideal location; everything from the cathedral, to the shops, bars and restaurants are all in walking distance, the rooms are a good size and very modern; beds are comfortable and it's clean.
The staff are welcoming, friendly, professional and engaging.
Love this hotel

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AnnieTh64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palma de Mallorca hotels
0.1 mi away
Boutique Hotel Can Cera
Boutique Hotel Can Cera
#4 of 74 in Palma de Mallorca
576 reviews
1.4 mi away
Gran Melia Victoria
Gran Melia Victoria
#15 of 74 in Palma de Mallorca
1,775 reviews
1 mi away
HM Balanguera
HM Balanguera
#11 of 74 in Palma de Mallorca
976 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Posada Terra Santa
Posada Terra Santa
#1 of 74 in Palma de Mallorca
871 reviews
1.4 mi away
Innside By Melia Palma Bosque
Innside By Melia Palma Bosque
#17 of 74 in Palma de Mallorca
212 reviews
0.7 mi away
HM Jaime III
HM Jaime III
#12 of 74 in Palma de Mallorca
2,053 reviews
Show Prices
Show Prices
Show Prices

Been to Santa Clara Urban Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Santa Clara Urban Hotel & Spa

Address: Calle Sant Alonso 16, 07001 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palma de Mallorca
#9 Luxury Hotel in Palma de Mallorca
#15 Business Hotel in Palma de Mallorca
Price Range: £91 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Clara Urban Hotel & Spa 4*
Number of rooms: 20
Official Description (provided by the hotel):
Guests fall in love with Palma, with our hotel, the charm of the old town and the beautiful views from our upper terrace. Come stay at Santa Clara Hotel to enjoy the proximity of the 10th century Arab baths, the Gothic Cathedral and the other host of attraction around the old town. Our hotel offers 4 star luxury rooms and suites with high ceilings, rustic stone walls and views to the surrounding sights of the old town. Relax in our urban spa featuring a Jacuzzi, sauna and steam bath or try one of the massage and beauty treatments. We also provide a conference room equipped with audio-visual equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), LoveHolidays, Hotels.com, getaroom.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Santa Clara Urban Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Santa Clara Urban Hotel And Spa
Santa Clara Urban Hotel Palma De Mallorca
Hotel Santa Clara Urban
Santa Clara Urban Hotel & Spa Palma De Mallorca, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing