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“Large airy room, central location!”
Review of UR Palacio Avenida

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UR Palacio Avenida
Ranked #47 of 74 Hotels in Palma de Mallorca
Reviewed 2 June 2014

Lovely clean rooms and friendly ,welcoming, well presented staff.

We were there on a bed and breakfast basis, the food was excellent and offered both a cooked and continental selection. There was also the option of custom omelettes made fresh to order.

Room was large,airy room perfect for what I required. The air conditioning worked.

The bar area within the hotel was not open on Sunday and Monday evening which was disappointing.

The hotel is ideally situated for both the railway station and the cathedral area.

Stayed: May 2014, travelled with friends
1  Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 116 of 549 reviews

Reviewed 24 May 2014

The hotel room was clean and the staff is really nice.
We had both breakfast and dinner at the hotel, and the restaurant is very good (check out "Urba" restaurant here on tripadvisor).

The hotel is very conveniently located: The bus from the airport (bus nr. 1) stops right outside at Placa d'Espanya (though if you are more than two persons I think it might be cheaper to take a taxi). This is also the main transport hub, and you'll find trains and busses that will take you to other destinations around the island.
The town center with all the shopping streets, restaurants, sights etc. is within walking distance from the hotel.

  • Stayed: May 2014, travelled as a couple
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2  Thank Enits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

My colleague and I stayed here for two nights while on business. Here were the high points of the stay:

1. Front desk staff were first rate! GREAT customer service and it started when we arrived in Palma sooner than expected. Our reservation was for April 4th and we were at the hotel around 1:30AM. Rafael did a super job helping us find a room as Palacio Avenida was booked for the night. He set us up at a sister hotel, The Mision de San Miguel and the front desk clerk was waiting for us when we arrived there after an easy walk through the Palma streets. We stayed there and were granted a later check out. We went back to Palacio Avenida and had just a short wait before we were in our rooms. Raquel and Katia were wonderful and helped us get settled in nicely. The following day, Andrea helped explain how to get around the island and offered some tips about the best places to go. As I said, the front desk staff couldn't have been better. Please pass on our thanks to them.

2. The proximity of this hotel to all the places you would like to see in Palma is fantastic. The Plaza de Espana is right across the street with a Mercato (supermarket) in the Plaza d'Olivar and Burger King, KFC, and Subway if you want to stay US fast food (I'm not much of an adventurer when it comes to food when I travel). If you want to shop, there are more shops than you can cover in a day as you walk the streets of Palma toward the city center. The front desk staff at the hotel gave me a street map that was invaluable in regard to finding all the best sights to see and we were able to do a self conducted walking tour in a little over two hours.

If you turn left out of the hotel and walk a few blocks, you'll fins the El Cortes Ingles, a multi floor department store. Think Macys or Norstroms in the US with a few more departments. It was fun shopping around there and there is also a supermarket one floor below the main entrance level of the store.

All and all, I don't think you can get a better proximity to all the things you would want to do.

A couple of things that could be improved:

1. Hotter water in the showers. My colleague was one floor below me and had the same issue. The water out of the sink was hotter than the shower. Could use turned up a few degrees.

2. The room was warm. No way to cool the room except for opening the window. In the evening, that invited a mosquito into my room. Would have liked to have the ability to use a little air conditioning.

3. The internet was good for the most part but we did have a period of about eight hours or so when we lost the wireless connection. Not sure what happened there but was trying to get some work done and the loss was an inconvenience.

Overall, a great stay. Would have given 5 stars if the items mentioned would have not been an issue.

Stayed: April 2014, travelled on business
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

We stayed here two nights at the end of March, and had chosen the location as we were arriving from the airport at about 10pm on the first night, a Sunday. We had booked a standard room but we were upgraded, and the room was spacious and smart, but did smell a bit of stale cigarette smoke. The bed was big and comfortable and, with the thick curtains drawn, the room was really dark and quiet late into the morning, and we slept really well. Bathroom was fine, though as others have mentioned the taps are a bit odd, and it's impossible to get the tap to run cold for more than a few seconds.

Location is great for public transport, but on reflection we wished we'd stayed more centrally, particularly on the first night when we had to walk into the centre of the city before we found a bar open. Apart from the minor issues mentioned I can't really fault the hotel though.

  • Stayed: March 2014, travelled as a couple
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Thank ALISON W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

We had a wonderful stay here during the semana Santa . It's on the plaza de espana so very central. Once you get your bearings it's 10 minute stroll to plaza mayor 15 minutes to the cathedral and 200 yards to the railway station . We found the staff to be very friendly and helpful. Our room was quite spacious and had a large bathroom with bath. One of our best meals during the week was in the hotel - the menu degustacion was excellent quality and value at 35 euros each - each person receives 2 starters, 2 mains, and one starter - the chef chooses from the a la carte menu and I would highly recommend it. Also excellent value is Angela's pizza next door (- we had meals in the no 2 and 3 restaurants per trpiadvisor) but value for money this wins - a bottle of Rioja, 2 pizza was 19.95 euro ( also included a dessert but we chose 2 espresso and a brandy) . There's no pool but a 25 minute stroll will get you to a beach at portixol. We will return

  • Stayed: April 2014
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Thank peeweeLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

I selected this hotel because of the location and adult only. I was not disappointed as I left the airport on a No.1 bus and alighted at the Hotel about 10pm. As the flight was late, I arrived feeling hungry,looking forward to having some food. The receptionist was very helpful and friendly and when I requested a room with bath, he obliged. I was on the second floor, at the rear of the hotel, and the room was spacious with a large bed and a fair sized bathroom with good mirrors.
I went down to the Restaurant to be told by a very pleasant waiter that the kitchen was closed. I asked for a glass of wine, and when he returned, said that they could provide sandwiches for which by that stage, I was grateful.
I returned to the room and decided to have a bath. I could only get water from the shower, so I gave up due to tiredness and slept well in the very comfortable bed.
In the morning I decided to try the bath again. There was no way I could work out filling it apart from the shower, to which I resorted for the rest of my stay. It worked.
I would highly recommend the Hotel for the comfort, helpfulness of staff, and the location.
There are lots of excellent places to eat within a very short distance.
I would suggest that for total peace a room at the rear of the hotel is ideal. I have never stayed in such a quiet hotel environment.
I do not speak any Spanish, so I found the Hotel information in my room difficult to interpret as it was only in Spanish.
No tissues are provided, so take your own. Soap also was in short supply. I was supplied with one thin sliver of soap which lasted 2 days, but another appeared just in time!
All in all, a very pleasant hotel for grown ups, and enjoy the nearby eating places.

Room Tip: Try to be allocated a room at the back for quietness.
  • Stayed: April 2014, travelled solo
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1  Thank venezia122016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damián Z, Director General at UR Palacio Avenida, responded to this reviewResponded 15 April 2014

Dear Mrs Venendi,

Thank you for choosing the UR Palacio Avenida Hotel, and that you took the time to write you feedback. This helps us to improve day by day our service and we are very proud to read that you enjoyed your stay with us.

Thank you very much for sharing your positive feedback following your stay at our hotel.
I am delighted to hear that you enjoyed the service provided by our associates and the quality of our bedrooms.

Looking forward to welcoming you soon

Warm regards,

Katia Guixa
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Spent 4 nights in Palma for Valentine's this year, we were a bit worried at first after reading some reviews but we didn't regret our choice in the end, we loved it! Great rooms (proper king bed), super friendly staff, great restaurant and good location. Special thanks to Lucas and Toni that helped with directions and dinner reservations, always with a smile! Muchas gracias x

  • Stayed: February 2014, travelled as a couple
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2  Thank Oli L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damián Z, Director General at UR Palacio Avenida, responded to this reviewResponded 15 April 2014
Google Translation

Estimada Sr. Oli

Gracias por sus comentarios. Particularmente orgullosa de leer sus comentarios sobre nuestro personal - hay muchos hoteles buenos por ahí, pero es de hecho el personal quien marca la diferencia.
Gracias por su apoyo, sera un placer compartir sus impresiones con todo el equipo.

Atentamente,
Katia Guixa. Subdirectora

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UR Palacio Avenida

Address: Calle Marques de La Fontsanta 2, 07005 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Luxury Hotel in Palma de Mallorca
Price Range: £66 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — UR Palacio Avenida 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Hotel UR Palacio Avenida is a modern establishment, which opened its doors in 2009 after being carefully refurbished by the well-known architect Bruno Borrione, member of the Philippe Starck team. The result of his hard work was a perfect balance between comfort and design. The materials used and the great details that went into the conversion of this emblematic building, which originally and since 1942 had been the Cinema Avenida, to the current day UR Palacio Avenida, have led to the hotel being a highly considered boutique hotel in the city.The hotel remains open all year round and offers a personalised service to both businessmen and those who simply wish to enjoy their holidays.Its central location, with direct access to public transport makes it easy to reach any part of the island.A few meters away from the hotel is located the largest public parking of the city and only 300 meters away, is located the Hotel UR Mision de San Miguel where a private parking is available for hotel guests of both hotels (costs apply).The Hotel UR Palacio Avenida has 68 rooms, with extraordinary natural light, views of the centre of Palma de Mallorca and modern furnishing, which cares for the smallest detail.The hotel also offers a coffee shop. Wireless Internet access in all areas of the building and a safety deposit box in the room are both free of charge.The modular conference rooms cover a total of 200m2 and have been perfectly designed to meet the needs of any event meeting, banquet, conference or presentation. The modern and comfortably furnished rooms can be divided by mobile panels and are also equipped with internet access, air conditioning, a projector and large screen, and direct access to an exterior terrace which is ideal for coffee breaks.Due to the unique location of the hotel, guests can enjoy the main shopping areas and cultural activities, excursions, golf, restaurants, etc.Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc.For guests who wish a more personalized service Private Concierge is also available. ... more   less 
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Also Known As:
Ur Palacio Avenida Hotel Palma De Mallorca
UR Palacio Avenida Palma De Mallorca, Majorca

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