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“An hotel which impresses on arrival”
Review of Melia Palas Atenea

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Melia Palas Atenea
Ranked #26 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 April 2013

This is a lovely elegant hotel in all public areas, and the staff are excellent. Location is great , right on the Paseo, meaning it is very easy to get to from the Airport with the local bus stopping right outside, much cheaper that a taxi. Hotel does offer parking but it costs 12 euros a night and requires an additional security deposit for remote access.
Facilities are good, with large pool area, and is used in the morning as an annex to the dining area for breakfast. Only point is breakfast is 19 euros, but your choice is the most comprehensive I have experienced since travelling in Europe. Eat as much as you will. Worth the extra for stocking up the tummy. Alternative is a fron bar which offers a small choice "Continental" for 6 euros..
As to the rooms, we had a Classic room that overlooks the town, very nice BUT we suffered traffic noise all the time and some nights drunken passers by all through the night. Consider a sea view room as a must for a good nights sleep.

Room Tip: Breakfast is down marked due to cost, not qulaity which was first class
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  • Stayed: April 2013, travelled as a couple
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2  Thank WorcesterRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Meliá E- Guest Experience Department. at Melia Palas Atenea, responded to this reviewResponded 13 April 2013

Dear Client,

My name is Elizabeth and I am from the E- Guest Experience Department at the hotel Meliá Palas Atena.
Thank you for relying on our Hotel Meliá Palas Atenea and for taking a moment of your time to let us know your personal evaluation of the Hotel.
First of all, we would like to apologise for the inconvenient caused during the stay. We will do all our best to improve your next stay at the Hotel Melia Palas Atenea.

It is very important for us to know your opinions about the different aspects of our hotel because our principal commitment is your satisfaction. Your comments will help us identify areas in which we can improve the quality standards in our services.
I remain at your entire disposal and I'm looking forward to welcoming you soon again to Meliá Palas Atenea.

Yours sincerely,

Elizabeth Álvarez
Meliá E- Guest Experience Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 - 871 of 1,998 reviews

Reviewed 4 April 2013

We stayed here during Easter (March) and loved the rooms, view and location. About 15-20 min walk to Palma center along the harbor. If you don't like to walk, cabs are cheap and the bus stop is only a minute away. We didn't try the breakfast as it was very expensive. We ate out or brought baguettes and cheese from the small store right outside the hotel to our room. We were there for my father’s 60th birthday, and on his day, the management provided a free bottle of Cava which we really appreciated. I think the stay would be totally different if we had a room facing the other way, so it is important to pay the extra money for the ocean view. The noise from the nightclub could be heard during the weekend nights, but didn't interrupt our sleep. Rooms very clean, staff polite, very good drinks at the bar and an amazing tapas restaurant in the same building as the hotel.

Room Tip: ocean view!
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  • Stayed: March 2013, travelled with family
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1  Thank kladden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Meliá E- Guest Experience Department. at Melia Palas Atenea, responded to this reviewResponded 9 April 2013

Dear client,

Thank you for taking a moment of your time to let us know your personal evaluation of the Hotel Meliá Palas Atenea.

It is very important for us to know your opinions about the different aspects of our hotel because the principal commitment of MELIÁ HOTELS INTERNATIONAL is the satisfaction of our guests. Your comments will help us identify areas in which we can improve the quality standards in our services.

We are looking forward to welcoming you soon again to Meliá Palas Atenea.

Yours sincerely,
Elizabeth Álvarez
Meliá E- Guest Experience Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

Big hotel and well maintained. Room was spacious, beds comfortable and clean. Overlooking harbour 20 mins walk into city centre and 20 mins walk (down) from Bellver Castle. Plenty of restaurants nearby and range of bars. Only downside is noise from nightclubs when they empty, which carries on until 4 in the morning. Also Spa costs 15 Euros for an hours use and is a little bit boring. Although it had good points I would look for another hotel if I go to Palma again.

  • Stayed: March 2013, travelled with friends
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Thank AnnSheffieldShefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Meliá E- Guest Experience Department at Melia Palas Atenea, responded to this reviewResponded 2 April 2013

Dear Ann,

Thank you for your comments.

It is very important for us to know your opinions about the different aspects of our hotel because the principal commitment of MELIÁ HOTELS INTERNATIONAL is the satisfaction of our guests. Your comments will help us identify areas in which we can improve the quality standards in our services.

Currently we are reforming our facilities and rooms to offer maximum comfort to our guests. We deeply regret for the inconvenience and we apologize if we have not covered your expectations this time, but please note that the whole team is looking forward to welcoming you soon again to Meliá Palas Atenea.


Yours Sincerely,


Elizabeth Álvarez
Meliá E- Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

We stayed in this hotel from 21st - 24th March. The foyer was impressive and check-in was easy. Our room was on the 6th floor - and as another reviewer commented - there was a lot of building and refurbishment work underway on several of the floors below us. This created a lot of noise from early in the morning until late in the evening, In addition, there was a lot of dust and rubble in the stairwell - and fire doors on the floors being refurbished were held open with fire extinguishers and other materials - certainly breaching fire safety regs - and worrying when you are sleeping on floors above. We were not impressed at a charge being levied on hotel guests to use the spa and indoor pool. Breakfast was good though and staff were friendly and efficient. We will not return nor recommend this hotel.

  • Stayed: March 2013, travelled as a couple
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2  Thank MagdeW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Meliá E- Guest Experience Department at Melia Palas Atenea, responded to this reviewResponded 2 April 2013

Dear Magde,

My name is Elizabeth and I am from the E- Guest Experience Department at the hotel Meliá Palas Atena.
Thank you for relying on our Hotel Meliá Palas Atenea and for taking a moment of your time to let us know your personal evaluation of the Hotel.
First of all, we would like to apologise for all the inconvenient caused during the stay, and by the way let you know that we will do all our best to improve your next stay at the Hotel Melia Palas Atenea.
It is very important for us to know your opinions about the different aspects of our hotel because our principal commitment is your satisfaction. Your comments will help us identify areas in which we can improve the quality standards in our services.
I remain at your entire disposal and I'm looking forward to welcoming you soon again to Meliá Palas Atenea.

Yours sincerely,

Elizabeth Álvarez
Meliá E- Guest Experience Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2013

We have stayed in, and reviewed, this hotel before, last visit being September 2012. The reason for adding another review is that the hotel are currently refurbishing the bedrooms, and 'the jury is out' on the end result.
We arrived to find both the hotel and Palma rather quiet even for the time of year. Check in was excellent and the receptionist explained the unusual but very efficient lift system although we had used it before.

We think the vast entrance foyer containing the reception, bar and 'sweeping staircase' is impressive and has only had minor alterations since last year. We had booked a Premium Sea View room this time and were allocated a room on the 5th floor directly overlooking the pool area, the Marina and views to the Cathedral to the left and the Cruise Terminal to the right.The room was one of the ones that had been refurbished. Formerly the rooms were carpeted and furnished in a traditional style.
The room now has a grey/brown wood grained laminate floor which is actually quite attractive and will be easier to clean and more hygenic in the hot summer temperatures. You enter the room into a short hallway with the bathroom off (no changes) and with darkish wood doors and facings. On entering the actual room the fitted wardrobe with mirror doors and darkish wood facing remains. However the rest of the room fittings are new with a king size bed and large flat screen television. There is a two seater swivel couch in one corner and a white veneered wall unit in the other containing the fridge and storage space. On each side of the bed is a white veneered circular table.

Negatives - There are no lights in the room except wall lights on either side of the bed and a bluish light from the unit. As the television has no English language channels,except the various news channels, the couch is a good place to read a book as an alternative. Unfortunately reading is impossible as there is no light above that area. Also the white wall unit and tables, in our opinion, don't fit into the image of a four star bedroom. They look like furniture from the budget range of Ikea or B & Q, more suited to a Travel Lodge than a four star hotel. Also there is not a single drawer in the room. Would suggest the lighting issue is addressed in the remaing room refurbishments.

Positives - The breakfast both in quality and choice is five star, the best we have come across in Spanish Hotels. All the staff in reception, dining room and room service were both friendly and helpful at all times.
The location and views from the Sea View rooms is excellent with sun on the balconies in the morning (be aware that the rooms at rear and some side rooms have a poor view from the balcony.)

As we visit Palma either once or twice a year we will still consider returning to the Melia Palas Atenea despite our reservations about the room refurbishments.

Room Tip: If you wish to sit on the balcony and admire the views over the Marina and Palma Bay it is really ne...
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  • Stayed: March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GordonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Elizabeth Álvarez Meliá E- Guest Experience Department at Melia Palas Atenea, responded to this reviewResponded 27 March 2013

Dear Gordon,

Thank you for your comments.

It is very important for us to know your opinions about the different aspects of our hotel because the principal commitment of MELIÁ HOTELS INTERNATIONAL is the satisfaction of our guests. Your comments will help us identify areas in which we can improve the quality standards in our services.

Currently we are reforming our facilities and rooms to offer maximum comfort to our guests. We deeply regret for the inconvenience and we apologize if we have not covered your expectations this time, but please note that the whole team is looking forward to welcoming you soon again to Meliá Palas Atenea.


Yours Sincerely,


Elizabeth Álvarez
Meliá E- Guest Experience Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2013

Just got back into chilly Stansted from Majorca today and thought I would write this whilst it is still fresh in my mind.
This hotel was in the middle of a refit and unfortunately we could hear the workmen both early and late from our room on the 5th floor. I appreciate that work has to be carried out in the off peak season but I dont think the price reflected this and we should have been warned.
However,our room was refurbished and very nice with a lovely view of the marina and cathedral, especially at night when it was all lit up. Lots to choose from at breakfast and the hotel is walking distance from the cathedral and shops of Palma.
We had intended using the on site spa, which i thought should have been free to hotel guests but was 15 euros per person for an hour, so we gave it a miss.
Hotel doesnt look particularly nice from the road and altough we had a great time here with friends in the warm away from the snow in england, I dont think I would return

Room Tip: A high up sea view
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  • Stayed: March 2013, travelled as a couple
    • Value
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2  Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Elizabeth Álvarez Meliá E- Guest Experience Department at Melia Palas Atenea, responded to this reviewResponded 27 March 2013

Dear Diane,

My name is Elizabeth and I am from the E- Guest Experience Department at the hotel Meliá Palas Atena.
Thank you for relying on our Hotel and for taking a moment to let us know your personal evaluation. We would like to apologise for all the inconvenient caused during the stay. And of course we will do all our best to improve your next stay at the Hotel Melia Palas Atenea.

It is very important for us to know your opinions about the different aspects of our hotel because our principal commitment is your satisfaction. Your comments will help us identify areas in which we can improve the quality standards in our services.
I remain at your entire disposal and I'm looking forward to welcoming you soon again to Meliá Palas Atenea.

Yours sincerely,

Elizabeth Álvarez
Meliá E- Guest Experience Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2013

We use this hotel every year and find it a great place to explore the beautiful Island of Majorca, we love the location and the view from the rooms with sea views.

The prices can be a little bit expensive during peak times but this is only to be expected, normally an offer can be found which is always handy.

The service is always very prompt and professional and we are looking forward to our return in July

  • Stayed: February 2013, travelled with friends
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Thank roseykent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth-Melia... Á, Meliá E- Guest Experience Department at Melia Palas Atenea, responded to this reviewResponded 22 March 2013

Dear RoseyKent,

Thank you very much for your time and to let us know your personal evaluation of the Hotel Meliá Palas Atenea.

It is very important for us to know your opinions about the different aspects of our hotel because the principal commitment of MELIÁ HOTELS INTERNATIONAL is the satisfaction of our guests.

We remain at your entire disposal for any question.

We are looking forward to welcoming you soon again to Meliá Palas Atenea.

Yours sincerely,

Elizabeth Álvarez
Meliá E- Guest Experience Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Palas Atenea

Address: Avinguda de Gabriel Roca, 29, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Palma de Mallorca
#12 Business Hotel in Palma de Mallorca
#26 Romantic Hotel in Palma de Mallorca
#26 Luxury Hotel in Palma de Mallorca
Price Range: £107 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Palas Atenea 4*
Number of rooms: 345
Official Description (provided by the hotel):
·Modern, bright rooms equipped with everything you need to enjoy a wonderful stay in Mallorca ·Fantastic new lobby area to enjoy a gin and tonic in the new Blue Lounge Bar ·YHI Spa with water circuit, 7 treatment rooms and a full gym measuring over 1,200 m2! * ·Delicious breakfast buffet with show cooking and breakfast area on the terrace to enjoy the views* ·Just 10 minutes from Palma de Mallorca airport and the main attractions in the city ·The best hotel in Mallorca for groups of over 300 people *extra charge ... more   less 
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Also Known As:
Melia Palas Atenea Hotel Palma De Mallorca
Melia Palma De Mallorca
Melia Hotel Palas Atenea
Melia Palas Atenea Palma De Mallorca, Majorca

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