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“Expensive Drinks” 4 of 5 bubbles
Review of Gran Melia Victoria

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Gran Melia Victoria
Ranked #15 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Birmingham
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Expensive Drinks”
4 of 5 bubbles Reviewed 19 September 2011

The hotel is in a good position. The staff are really freindly.
Not enough sunbeds are available around the pool area. People had to sunbathe on the sunbed covers as not enough beds were free.
The drinks round the pool are expensive but not as expensive as the minibar. I had a bottle of coke from the minibar & it was 8.50euros. I know its a 5star hotel but I feel the drinks are over priced.

  • Stayed September 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank wilba78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pilaramaia, General Manager at Gran Melia Victoria, responded to this review, 22 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
Date | Rating
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English first
Belfast, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 September 2011

This was a 25th wedding anniversary celebration and we had planned to stay at Portixol. This was booked out so we opted for Gran Melia. We were slightly apprehensive after reading some of the reviews on trip advisor. No need. Hotel is really excellent.We arrived at hotel at 12.30pm. Our room was not quite ready so we were offered a welcome glass of champagne and were able to relax in the lovely reception area.All the staff were totally professional throughout our entire stay.
It would appear from reading previous reviews that quaility of stay at this hotel is determined by the location of room. We had a fifth floor room with sea view which was absolutely fantastic. There was some noise from busy main road below but not enough to spoil our lovely weekend.
Will definately return,

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seav1ew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Manager at Gran Melia Victoria, responded to this review, 16 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 September 2011

Welcoming, friendly and very comfortable hotel. Great location for exploring Palma. Plenty of restaurants and bars close by. We will definitely return to this hotel.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank morag1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, General Manager at Gran Melia Victoria, responded to this review, 10 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 September 2011

This hotel has many plus points and a couple of disappointing aspects that I will mention below.

The hotel's exterior is well maintained with a partial wall mounted fountain and a clean and crisp reception area. The reception staff are attentive and check-in formalities were completed with ease and efficiency.

The room itself was well appointed and had all the amenities one would expect of a 5* hotel room. The bathrooms looked like they had been recently grouted so had no stains or marks.

However, the Deluxe Partial Sea View rooms do look over Tito's nightclub which is a dark stained and slightly tumbledown building, but this is not the hotel's fault.

Breakfast consists of a choice of bread and cold cuts along with various cereals alongside a hot option of beans, eggs etc. There is a live counter at which one can order egg dishes such as pancakes and omlettes. Overall I would give the breakfast a thumbs up. It also continues till 10.30am which is handy if one does not feel like rising at the crack of dawn.

The pool area is clean and tidy with a recently laid wood effect flooring which is non-slip and very clean. The salt water pool is refreshing and at a lovely temperature. The attendants are lovely and very helpful.

Unfortunately, this hotel does not have what I would call a functioning gymnasium. They have got a treadmill, a sub-standard cross-trainer machine and a very poorly maintained and rusty multi-gym machine. The multi-gym is a joke and is jammed so is particularly useless. The other problem is that the 'gym' is outdoors next to the pool area and so really only useful after the pool has closed for the day.

The sauna and indoor pool are both further sources of despair. They are unfortunately housed in a large chamber that is characterless and a little to humid. The sauna is very small and has an oversized heater that render the tiny space useless as the heat rises too quickly. The overall feel of the sauna area is tacky and cheap.

Good: Reception, Room, Staff, Breakfast, Room Service, Food, Ambience, Location, Pool and Sun Loungers

Bad: Sauna and Indoor Pool Area, Deluxe Partial Sea View Rooms look over a delapidated building.

Very Bad: Lack of gym facilities, Poor maintenance of existing gym equipment.

Room Tip: Sea View Rooms are good - Deluxe Partial Sea View Rooms look over an old building!
See more room tips
  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sid G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, General Manager at Gran Melia Victoria, responded to this review, 10 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 September 2011

We had a Premium Sea View room, with a balcony which overlooked the bay of Palma and stayed for 6 nights. We booked room only which was the best thing to do as we joined their frequent guest programme - MAS which gave us 2:4:1 breakfasts everyday. The breakfast buffet was very good but at a cost of €29 would have been expensive without the discount. We enjoyed coming in of an evening and just sitting out on the balcony and watching the world go by - fantastic! Service at the hotel was excellent. The staff could not do enough for you and everyone greeted you when you came into the hotel. The hotel was spotlessly clean and every evening candles were lit in the lounge and reception which made everything look very special. As the hotel is very centrally located the free parking which is provided is a godsend. We would definitely reccommend this hotel and are thinking of booking another stay.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HampshireSmally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Manager at Gran Melia Victoria, responded to this review, 7 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,



Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
123 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 3 September 2011

Having stayed at many 5 star hotels on the island, this is one of the better ones, great position on Paseo, and even has parking which is a must for the Paseo!
very good service, all round, rooms are good too, good choice for breakfast, with nice outside area to dine, for breakfast or dinner.
if you want to be in Palma, and be able to walk around, not Taxi or drive, and you want a very good hotel, give this one a try.
In my 4 day visit was most impressed only small gripe is turn down can happen at midnight!

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dubaiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Manager at Gran Melia Victoria, responded to this review, 7 September 2011
Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,



Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 September 2011

This hotel does have certain aspects that are 5 star quality such as the staff who are the most professional, helpful people you could find, but unfortunately also the prices which are very high! I am sure that 25 years ago this hotel felt very luxurious and stylish but it feels stuck in a bygone era and really needs some proper modernisation to bring it up to the 21st. century 5 star standard expected today. The location would be spot on if it wasn´t for the tacky nightclub underneath the hotel at street level which gets very busy and noisy at the weekend. It looks and feels so out of place for such a good area....shame. The swimming pool has great views over the bay and cathedral but don´t go if you are thirsty. The drinks are ridiculously overpriced and I can only imagine this is a ploy to keep numbers down around the pool. The gym is old and not even as nice as my local gym I go to at home, so that was a big disappointment as I work out every day. The room we had was quite comfortable with brilliant views, but again needed updating and the noise from the club downstairs reaches the rooms which is unacceptable for the prices we paid.

This hotel could be great if they did a reform, but as it is we would not go back here.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RW75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, General Manager at Gran Melia Victoria, responded to this review, 7 September 2011
Dear Tripadvisor Member,

We would like to offer our apologies for not meeting your expectations and assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and attended.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a more enjoyable experience.

King regards,
Miguel Bermúdez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Victoria

Property: Gran Melia Victoria
Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#15 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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