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“Not treated like 5 star guest”

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Gran Melia Victoria
Ranked #16 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed 8 August 2012 via mobile

I checked out this hotel this morning with my husband and 2 children age 9 and 10.We had spent 9 nights at an all inclusive 4 star at a resort and this was meant to be a night of luxury before heading home.Plus points are good location, fabulous rooms (we booked 2 rooms), nice pool, great views and I loved the gorgeous clarins products.Negative points - I only saw about five guests as hotel was deserted which would make you think more attentive service.the reception staff were helpful and valet staff very friendly but the rest were like zombies.Not child friendly at all so not for children.My children asked to leave the pool as life guard followed them everywhere.They wete playong around bar area and got told off.Luckily my husband was there and not me as I would have gad words.We sat in bar 15 mins last night with nobody else in the bar but nobody approached us to take our order so we left.We had breakfast at 6.30 am and 2 waitresses served us but never spoke nor did the gentleman dressed in a suit prancing around the breakfast room.The only one that spoke or smiled was the lady chef who cooked our eggs.My son asked if someone had died as it felt like we were at a funeral.I almost felt like a hindrance.I have never stayed at such a deserted hotel in my life.i will praise the reception staff as only for them I think I would have checked out.Again as stated in a previous review kept awake by furniture being moved or wheels scratching back and over.No English speaking channels.I would avoid staying here if you have children as not child friendly at all.Although loved the valet staff on last night as he actually spoke to my son re his football top.

  • Stayed: August 2012
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3  Thank Modbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 12 August 2012

Dear Tripadvisor Member,

We would like to thank you for selecting our Gran Meliá Victoria for your vacation, as well for taking the time to tell us about your recent experience.

We would like to assure you that our goal is to make all of our Guests to feel welcome and well attended, including the little visitors. We are very sorry that your experience did no meet your expectations. It is truly unfortunate to hear that your visit was not as enjoyable as it could have been.

Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns and we hope to take the opportunity to serve you again.

Sincerely,

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1,058 - 1,064 of 1,677 reviews

Reviewed 6 August 2012

The hotel is exceptional. We had a lovely stay at the hotel, we cannot fault it. The members of staff are very friendly and made our stay pleasant. The breakfast was delicious and the chocolates we recieved when we returned to our room made our stay worth while as they were very nice. The pool is a good size, with a friendly life guard on duty who always greeted us with a smile as we arrived at the pool and provided us with towels. My daughter left her top in the wardrobe and would appreciate it if the hotel is able to post it. It is a very good hotel, highly recommended. Will be staying again.

  • Stayed: August 2012, travelled with family
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1  Thank stuart_s23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 12 August 2012

Dear Tripadvisor Member,

We are delighted to hear that your stay at the GranMeliá Victoria was an enjoyable one. We continously strive to deliver high standarts and to ensure that all our guests leave with only good memories. Rest assured that we have informed our Departments about your positive feedback.

We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,

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Reviewed 2 August 2012

I recently stayed in this hotel fo the 4th time.....each visit has been exceptional. The staff are friendly, helpful and accommodating. Breakfast is plentiful and of a good quality. Pool is huge, clean and safe (there is always a life guard on duty). Rooms are well furnished, beds are large, clean and very comfortable. I will certainly be returning in the future. Highly recommended.

Room Tip: Go for a full sea-view room - well worth the extra as the view is superb.
  • Stayed: June 2012, travelled with friends
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Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 5 August 2012

Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Amaia Landeta
Quality Manager

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Reviewed 1 August 2012

How to achieve: Very simple by BUS from airport (2012 price 2,50 euros/person). Just follow sign local buss outside of the airport outdoors. Take first number 1 bus to Palma. Stop 33 is the right one, but when you say hotel name to buss driver and ask one to stop in hotel, they are glad to help. Line 1 arrives “backyard” of hotel. (it is near TITO nightclub which everybody should know) You have to take few steps upstairs to the hotel door which is the black gate. Even if you feel a little bit silly to try to find reception back side of the hotel, just go ahead anyway as long through hallway, some stair and elevator as you are in second floor. Reception is in second floor by elevator.

Hotel: We took upgrade to junior suite with sea view and balcony. It was really forth of paying (big money about the week 360 euros extra beside what we purchased originally but anyway)It was adding value to us. Nice view to harbor from there and room was much better than our original one. Room was convenient, we were taken good care by hotel stuff. Quality was great in service and overall. Hotel pool was the best. Nice man was taking care about us whole day, guiding us to sun beds, offering towels and taking care of security. I was worried about the noice from the street as there is many many discos around the hotel but no noisy at all. We slept without any harm at least 10 hours every night.

No need to buy breakfast necessarily. And unfortunately it was too expensive as everything what one can eat in hotel. Opposite street front of the hotel is supermarket, where one can buy food. About 700-1000m right from the hotel front door there is another bigger supermarket where we bought all what we ate in the morning. Cheap and good quality restaurants all over the hotel, so not really big challenge to find eating around the day.

Distance from city is nice and if not ready to walk some time, buss is always easy and cheap way to travel. You should buy 10 times ticket from *PRESS” kiosk down town. It is only 1 €/trip and can be used among many persons. You can reach hotel by buss number 1 from the city, which stops behind the hotel. Bus number 3 is stopping on the front of the hotel.

Distance from nearest beach is nive. You can walk about 20 min or take a buss.

One should stop apsolutely in the middle of the town in central station. Tiny corgeous Palma has also Metro which can be founded from central station as also bus/train all over the island. We visited Inca by train. ONly 5,60 euros per person.

We visited in the middle of June. Climate couldn’t be better. All the time 30-35 degrees warm but it was windy, so it wasn’t too warm.

Great advantage is city sightseeing bus, which stops just about 200 meters from the hotel. (both sides-> front of the hotel, you find first stop at right, behind the hotel, you can find first stop left) Tickets you can buy from the bus.

Room Tip: Rooms directed to harbour are including balcony and are having very nice view. Rooms are big. Sun is...
  • Stayed: July 2012, travelled as a couple
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4  Thank Kibsu30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 4 August 2012

Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,

Amaia Landeta
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2012

We have just returned from a wonderful stay at Gran Melia Victoria, and will definitely return but not without ear plugs.

This hotel is wonderful. Highlights: the staff are welcoming, professional and always keen to help. It was a lovely surprise to be given a birthday card and a plate of hand-made chocolates. Breakfast was never a disappointment. The common areas were immaculate at all times and the pool area was never too crowded, and the pool attendant was always happy to help re-position the beds with the sun.

Some minor disappointments: we were in a room under the terrace and suffered the dragging noise of tables and chairs until 1am and then again from 8am as guests, but a change in room would have meant a trade-off from our sea view and we stuck with it. The road to the front is busy and noisy, as is the area generally - Saturday night partying seems to continue until about 4am. The room was quite small and in need of a refresh (fake wax coming from candle lights in the bathroom is perhaps the first feature that should go). The price of drinks in the lobby and pool-side was prohibitive. Without those, it would be a definite five stars.

If you're thinking about booking this hotel, the location is fantastic but stick to the sea-side of the resort as there isn't much to the North (kebab shops mainly). The cathedral and old town bars and restaurants are within 10 mins walk along the quiet path around the marina / port and you can admire the many boats as you go. For what it's worth, we didn't see a single hotel we'd rather stay in so if Palma is the location then this should be your hotel!

Room Tip: You have to accept the noise if you want a view! Best to avoid the pool view rooms which are under...
  • Stayed: July 2012, travelled as a couple
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Thank DougHUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 2 August 2012

Dear Tripadvisor Member,

Thank you very much for your encouraging comments on our Hotel and Staff. It is always a pleasure to hear that our guests enjoyed their stay and experience at the Gran Meliá Victoria. We hope to have the opportunity to welcome you back in a not too distant future.

Kind regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2012

This hotel is ok and probably better than most in the area. Pretty good location. A few restaurants nearby. The hotel feels old but it's clean for the most part. Nice pool but not much of a fitness center. The wi-fi is a pain in the butt to keep logged on.

Room Tip: Get the harbor view if it's available as the rooms are much nicer and if you are planning to spe...
  • Stayed: July 2012, travelled on business
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2  Thank 2000expilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 29 July 2012

Dear Tripadvisor Member,

We would like to offer our apologies for not meeting your expectations in certain matters.
We always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended. For your information we are working on providing a better quality wi-fi at the Gran Meliá Victoria. We do appreciate your comments as they can help us to improve.

We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kind regards,

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Reviewed 22 July 2012

Just returned from 5 days in this lovely hotel. Nothing was too much trouble for the staff, the breakfast was great lots of choice. Lovely and clean pool (salt water pool, best ever) the hotel is located on the Marina front approx 15-20 mins walk into Palma centre. But this is a nice walk along the Marina front, if you dont fancy that the bus service is very good (stops outside hotel) and is only 1.50 euros into Palma and you can get the number one bus from/to Palma airport for 2.50euros (Bargain no need for taxis!) Palma is a great city, lots to see and restaurants very good standard and not too expensive.

Room Tip: If you can ask for an upgrade to a room overlooking the marina and pool. Also if you book room only...
  • Stayed: July 2012, travelled as a couple
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3  Thank NicoleCheshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 29 July 2012

Dear Tripadvisor member,

We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion.

We would be absolutely delighted to accommodate you on your next visit to Mallorca.

Kindest regards,

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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#16 Luxury Hotel in Palma de Mallorca
Price Range: £124 - £494 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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