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“Good location but expensive.”

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Gran Melia Victoria
Ranked #13 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed 21 August 2013

The Gran Melia is a lovely hotel in a prominent position making it easy to travel around the city of Palma and nearby beach resorts. We upgraded to a corner room on the 5th floor, the opposite part of the hotel to Tito's nightclub. People we met who were near the nightclub mentioned the noise from the nightclub, so make sure you make your booking direct with the hotel & pick your room carefully. We had room 532 & I can recommend it. Great views, great toiletries (all Clarins !) & lovely comfy beds.
The outside swimming pool is lovely, not too cold, great for a dip after sunbathing on lovely sun beds. You can always get a sunbed thanks to a friendly pool attendant.
We didn't have breakfast in the hotel due to the cost - 29€ if you go straight to the restaurant, 20€ if booked through reception, but I haven't paid that even in central London. We went straight out the hotel walked 50yds & had a lovely breakfast for less than 7€ each!
All in all a nice grand hotel, not for you if you're into a more contemporary look rather than traditional.

Stayed: August 2013, travelled as a couple
Thank SuzyL08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 23 August 2013

Dear Guest,

First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca and also for posting your comments here on Tripadvisor.
We always strive to deliver quality service. We would also Iike to thank you for your positive comments about our service and staff and we take note of all your suggestions.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel. We highly value the input of our guests.
We sincerely hope to welcome you back here among us.

Kind Regards,


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 21 August 2013

Don't have a great deal to say as everything was fantastic, people say the hotel is a little outdated but the style is quite Spanish and grand. We had a room with a front sea view and the view was incredible. Incredibly attentive staff who couldn't do more to help. If I had to nit pick ... the wifi signal by the pool is quite poor and you get logged out after a very short period of inactivity which was driving me crazy by the end of the week, and the pool bar menu is a little lacking (I had the same thing every day).

  • Stayed: August 2013, travelled as a couple
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Thank dannn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 23 August 2013

Dear Guest,

I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level and also know where we can improve.

We sincerely hope to welcome you back in the near future.

Kind Regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013 via mobile

I really wanted to give this hotel a score of 5 but 3 nights of disrupted sleep means I can't.

The hotel is lovely, rooms nicely appointed, pool area tranquil and the staff are charming so I would definitely recommend but you should ensure you don't take one of the rooms underneath the terrace area as the constant moving of furniture both late at night (after 1am) and then first thing in the morning means sleep in short supply!!!

The terrace that was the cause of restless nights was a great spot for an early evening drink and the views over to Palma are stunning it is a perfect place to watch the yachts coming and going.

I would stay at the hotel again but would ensure we asked for a room elsewhere.

  • Stayed: August 2013
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2  Thank TTravel71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 20 August 2013

Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.

We always value our guests opinions and try to maintain a high standard of quality and service. I am happy to see that you enjoyed our stunning terrace and views.

It is unfortunate that you did not feel quite comfortable here with us with regards to the noise.
Whenever we can, we try to look for alternative rooms in the hotel if our guests wishes to change or upgrade from the room that they are staying in. We are always willing to listen and look for solutions if you make your comments known to us while you are here in the hotel.
We hope to welcome you back in the near future.

Kind regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

Beautiful hotel, nice location, some very friendly staff and some quite moody and unhelpful! Our problem is with our room, first day we arrived my friend stood on a nail that was on the carpet, quite dangerous I thought especially if a child stood on it, second thing each day between 11am and 1 pm our room stinks of sewage or along those lines! When the room above us flushes their toilet we can hear water trickling as though its in our room, a bit annoying when your trying to sleep on holiday! The technicians were very friendly but the hotel management don't seem that bothered. I've said I will pay to upgrade the room as this was meant to be a special holiday for us but apparently the hotel is full, so looks like I'm stuck with the poo smell tomorrow lunchtime again, I've had 2 days of it I should be immune! I've stayed at other melia hotels and this doesn't rank very highly compared to the others! Don't think I'll be returning or telling anyone to come here!

  • Stayed: August 2013
    • Value
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Thank Luckycharmgirl32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 23 August 2013

Dear Guest,

First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca.
I am sorry that you feel dissapointed in your experience here with us. We always strive to deliver quality service and most sincere friendliness.
I thank you for your comments and we take note of all your suggestions. We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.
We sincerely hope to welcome you back here among us.


Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

This hotel would definitely qualify for 5 stars, however the interior was very old(outdated) design. Classic room is great for 2 people, doesn't have a balcony though. Smoking floor available.
Location is fantastic, in the heart of Palma, walking distance to everything.

Only negative was that the beach is quite far. 20 euros by cab. If you are looking for a place near the beach I would recommend Magaluf.

Also requested a late checkout, but were not given that.
Staff could be friendlier.
Overall worth staying at.

  • Stayed: August 2013, travelled as a couple
    • Value
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Thank FemaleTraveller1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 20 August 2013

Dear guest,

First of all let me thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We always value our guests opinions and try to maintain a high standard of quality and service.
I thank you for your comments and we take note of all your suggestions. Good to see that you enjoyed our wonderful views.

We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel.

We sincerely hope to welcome you back here among us.

Kind Regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

Best customer service we have experienced.
In the main, you don't even notice it. Everything is taken care of before you know you need it.
Excellent room, great breakfasts, nothing too much trouble.
Fantastic.

  • Stayed: August 2013, travelled as a couple
    • Value
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2  Thank AR02RAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 16 August 2013

Dear Guest,

First of all i would like to thank you for choosing Gran Melia Victoria during your recent holidays here in Palma de Mallorca, and also for taking the time to make your comments known here in Tripadvisor.

We are very pleased to read that you had a pleasant stay here with us. It is always our goal to make our guests feel comfortable among us and that they receive the best service possible. Thank you once again for your very kind words.

We hope to welcome you back in the near future!

Kind Regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

The Gran Melia Victoria is a fantastic place to stay in Palma. The combination of great staff, a perfect location, top-notch facilities, excellent food and impeccable service all made our visit feel very very special. The hotel deserves every one of the five stars it's awarded, and very little could have made our visit even better.

Though being at the higher end of the cost scale I felt that there was little room for slack before I'd have felt we didn't quite get our money's worth. To add to this, we were upgraded to a harbour-view room with a king-size bed and balcony (which was amazing!), so had we been given our booked room type (standard, over-looking the entrance) I wonder whether we'd have been as impressed.

That's not to detract from it being a fantastic place to stay, one I'd recommend you seriously consider!

Room Tip: A harbour-view room with a king-size bed and small balcony is amazing.
See more room tips
  • Stayed: July 2013, travelled as a couple
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1  Thank YorkTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amaia L, Guest Relations Manager at Gran Melia Victoria, responded to this reviewResponded 15 August 2013

Dear Guest,

I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level and also know where we can improve.
We sincerely hope to welcome you back in the near future.

Kind Regards,

Amaia Landeta
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#13 Luxury Hotel in Palma de Mallorca
Price Range: £124 - £434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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