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“Hand-on-heart, it's not quite right.”

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Gran Melia Victoria
Ranked #14 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Alcester
Level Contributor
116 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Hand-on-heart, it's not quite right.”
Reviewed 7 June 2014

Hand-on-heart is the way the senior staff greet you at the Gran Melia Victoria. It denotes the heartfelt service they want to give. Well, hand-on-heart, they fall a little short of their ideals. Plus points first: the staff are professional, friendly and helpful. Our room on the Red Level was large, comfortable, kept very clean, and the view stunning. So where did they fall down. For us, it was the service provided in the Red Level. Frankly, we didn't think it worth the extra money. We have stayed in the executive floors of other hotels where breakfast is cooked to order and served in a separate dining room. Here the buffet was fine for those who wanted sweet pastries but for those who wanted hot food, only the eggs were cooked to order (and that was hit and miss) and the bacon, for example, might have been hot at 7 am but by 9-30 it was cold. True you got drinks and snacks in the executive lounge in the evening but the lounge itself is not very welcoming (in common with other guests, we took our drinks through to the bar) and instead of being automatically offered refills we felt like Oliver Twist having to ask for another . I am sure all this will improve but until it does, we would avoid the Red Level and save money. By the way, if you book though Melia.Com you get €10 Euros a day per person to spend in the hotel's bars or restaurants. If you book direct with the hotel, you don't .Make sense to you? No, us neither.

  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank BobandAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 9 June 2014
Dear Guest
Firstly i would like to thank you for commenting on your recent stay at Gran Melia Victoria.
We thank you for all your comments. It is good to see that you enjoyed your room and also that you felt well treated by the staff.
I am sorry to see that you feel dissapointed in the RedLevel service. Every Redlevel Lounge is different in each hotel, but we always try to maintain the highest level of service and pampering for our guests. That we failed you in your opinion on this level is very unfortunate. We would like to apologize for any inconvenience that might have been caused to you in this regard.
Yes, when the guest book through melia.com they recieve a 20euro discount to spend in the hotel, and not 10 euros.
We sincerely hope to welcome you back to Gran Melia Victoria in the near future so that we can try to exceed your expectations.
Kind regards
Amaia Landeta
RedGlove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Leeds
Level Contributor
266 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 5 June 2014 via mobile

Not much more to say than previous posters. We had a premium room with the most stunning view ever. Each and every member of staff was professional helpful and pleasant. The cleanliness and facilities were first class. All in all an excellent stay from start (private limo to hotel from airport) to finish (pre-arranged late check out if room). A first class experience.

Stayed June 2014, travelled with friends
Helpful?
Thank TripAdviserreader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear Guest
Thank you so much for your kind words about our hotel. It is always wonderful to get such positive feedback here in Tripadvisor from our guests.
We always try our best to uphold the standard of service and friendliness here at Gran Melia Victoria.
We sincerely hope to welcome you back in the near future.
Kind Regards
Amaia Landeta
RedGlove Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma De Mallorca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

Stayed here on a 4 night break with friends. Upgraded our room to one with a large terrace, which was lovely & spacious. Staff friendly & nothing was too much trouble. Will be returning. Highly recommended.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Kirsten Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear Guest
First of all i would like to thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca and also for posting your comments here on Tripadvisor.
We always strive to deliver quality service. We would also Iike to thank you for your positive comments about our service and rooms.
We always welcome any type of comment so that we can always be on the look out what our clients need for a unforgettable experience here at the hotel. We highly value the input of our guests.
We sincerely hope to welcome you back here among us.
Kind Regards
Amaia Landeta
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 June 2014

Have just returned from a birthday long weekend at the Gran Melia Victoria. The hotel has a lovely atmosphere of calm and is in an excellent location with fantastic views over the marina and cathedral which looks amazing at night.
We paid extra for the Redlevel service and felt it was worth it with free soft drinks in the room, lovely Clarins products freely available and much better accommodation. You also have free drinks and Aperitifs in the evening and coffee and cakes in the morning.
The staff are a huge plus and are all lovely and happy to help in any way they can. Nothing seemed too much trouble. Thank you to the hotel for noticing it was my birthday and for leaving a bottle of fiz on chill with a card in the room on the special day. Lovely touch and much appreciated.
The bathroom was small and a bit hot but we appreciated that it was and old design and there are limits to what can be done. It was not a negative.
The food was great -healthy and well presented both in the hotel and around the pool. Breakfasts on the terrace overlooking the marina were great with a good selection of fresh food
Its in a great location at the front and we rented bikes and cycled along the lovely cycle path to the cathedral and then onto the airport and down the coast. This was well worth doing if you enjoy cycling and its safe as you dont go on roads although the cycle path is busy. Its a great way to explore the city and sit and have some tapas on the way.
Thank you Gran Melia Victoria for a lovely birthday and we will be back.

Room Tip: Pay for the Redlevel service and get a room at the front with a balcony overlooking the marina Its w...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear Guest
First of all let me thank you for choosing Gran Melia Victoria as your destination here in Palma de Mallorca during your recent holidays and also for taking the time to post your comments here on Tripadvisor.
We are pleased to see that you enjoyed our wonderful views and also the exclusivity that is offered by our RedLevel Service. I am glad that we could make your birthday celebration a special one for you. Also wonderful to see that you are pleased with the standard of the food and service.
It is always nice to get positive feedback from our guests.
We value our guests opinions and try to maintain a high standard of quality and service.
Hope to welcome you back to Gran Melia Victoria very soon.
Best regards
Amaia Landeta
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hambleton, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

Stayed four nights at the Gran Melia Victoria over May Bank Holiday weekend with my 15 year old daughter and parents in their 60's. All staff we meet were pleasant, courteous and went out of their way to help in any way possible. Breakfasts served on the terrace was a fantastic start to every day. Food was lovely. Pool area was good although pool attendant was particular about where you could sit and how many towels you were allowed! Hotel rooms were of a high standard. I had read reviews about "Titos" night club next door and the noise aspects of this. Unfortunately our room was next door to the nightclub and at 3.10am on our first night I had to go down to reception as both my daughter and I were wide awake because of the noise. The Receptionist on duty was very helpful and although initially telling me the hotel was full and I wouldn't be able to move until the morning she eventually found us another room on the other side of the hotel. I must add my parents room was on the side of the hotel next door to "Titos" and they didn't hear any noise. I have travelled the world and lived abroad, this hotel is definitely hard to beat. Thanks for a fantastic break.

Room Tip: We moved from room 306 to room 538. The higher the floor the better the view. Also the higher room...
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  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear Guest
First of all i would like to thank you for choosing Gran Melia Victoria during your recent holidays here in Palma de Mallorca, and also for taking the time to make your comments known here in Tripadvisor.
We are very pleased to read that you had a pleasant stay here with us. It is always our goal to make our guests feel comfortable among us and that they receive the best service possible. Also glad to see that you enjoyed our breakfast and terrace area.
Thank you once again for your very kind words.
We hope to welcome you back in the near future!
Kind Regards
Amaia Landeta
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma De Mallorca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

We enjoyed our stay at Gran Melia Victoria very much. The hotel has a great atmosphere and our room was very comfortable. The hotel's greatest asset is its staff which is very friendly and highly professional.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank EB1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear Guest
I would like to thank you for your kind words about Gran Melia Victoria. It is wonderful to see that you enjoyed your stay here with us and that you made your feelings known on Tripadvisor.
We always strive to uphold the highest standards of service and quality. By making your comments known we can be sure to maintain the high level of service, and also know where we can improve.
We sincerely hope to welcome you back in the near future.
Kind Regards
Amaia Landeta
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheadle
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 June 2014

the hotel is the original 5 star in palma and it lives up its reputation of having excellent accomodation, service and food all serviced by professional friendly and attentive staff whose sole purpose is to look after the guests welfare.
it is well worth the extra cost to use the red level experience - this gives the holiday an extra meaning. The bedroom terrace looks out on to the magnificent view of the palma yatch club and the cathedral which enhances the holiday no end.
one complaint though is that the bathroom needs to have to extra ventilation and was on the small side although i suppose for a city centre hotel, this was the norm.

when you go to a hotel and the staff know your name, greet you when you walk in and go out, enquire as to whether you need anything, that is when you know that you are in the right place.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amaia l, Guest Relations Manager at Gran Melia Victoria, responded to this review, 6 June 2014
Dear guest
First of all let me thank you for choosing Gran Melia Victoria as your destination in Palma de Mallorca during your recent holidays and also for making your comments known here on Tripadvisor.
We are pleased with your kind words and would like to thank you for taking the time making your positive feedback known.. We always try to upkeep our high standard of service and friendliness.
We hope to welcome you back in the near future and always welcome any type of suggestions to make our service even better.
Kind regards
Amaia Landeta
RedGlove Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Victoria

Property: Gran Melia Victoria
Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#14 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca

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