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Sen P
London, England, United Kingdom

Lovely hotel

4.0 of 5 bubblesReviewed 29 Dec 2016
stayed at this lovely hotel from dec 24 to 27th. the staff are very helpful and friendly. the rooms are very nice clean and the bathrooms are big. the breakfast buffet is sumptuous . there is no restaurant but room service is available at night. plenty of restaurants nearby and you can order through just eat.Taxi service is plenty there is even a taxi stand next to hotel.there is also a bus stop next to hotel. the nearby porto pi is the largest shopping centre. easy walk to the centre downhill. return may be by taxi- cost 3-4 euro.
Date of stay: December 2016
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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Paco M, Gerente at Hesperia Ciudad de Mallorca, responded to this review
Responded 18 Feb 2017
Dear Sen P,

We would like to express our gratitude for sharing your opinion with the travelers on Tripadvisor including useful information about our location, rooms, staff and splendid breakfast service.

We are really pleased to read that your stay was in accordance to your expectations!

We look forward to welcome you at the Hesperia Ciutat de Mallorca Hotel.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews steep hill nice hotel the bus spacious rooms bus service small pool central palma
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Reviewed 4 December 2016

We have just returned from a few days at the end of November /beginning of December. Hotel was very quiet. Good facilities and spotless. It's generally uninspiring. Breakfast more than adequate. Make your own coffee /hot drinks in the bar. The hotel is rather on a limb, but there is a taxi rank and bus stop outside the door. We ate in the shopping mall, Porto Pe, which is a uphill walk on the return.

There didn't appear to be lift access to the dining room. Also some stairs without a hand rail so may not be suitable for the elderly or disabled.

Room tip: Have a room in the back in the summer as it may be noisy
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank sharonhassan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paco M, Gerente at Hesperia Ciudad de Mallorca, responded to this reviewResponded 18 February 2017

Dear sharonhassan,

We really appreciate your comments posted on TripAdvisor regarding your stay at our Hotel.

We are very happy to see that we have met your expectations regarding our quiet location and breakfast service!

However, we would like to apologize for the inconveniences that stairs from reception to our restaurant caused to you. Let us to inform that your constructive feedback will not be discarded.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2016 via mobile

This hotel is in a great location, and excellent value for money. The rooms are all clean, very modern and appear recently refurbished. The pool area is lovely but quite small. All the staff were very friendly and helpful. There is a very large shopping centre nearby which is useful, and just a short taxi ride into Palma. I would stay here again.

Date of stay: September 2016
Trip type: Travelled with friends
Thank April217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paco M, Gerente at Hesperia Ciudad de Mallorca, responded to this reviewResponded 18 February 2017

Dear April217,

We highly appreciate your comments published on TripAdvisor regarding your stay at Hesperia Ciutat de Mallorca Hotel.

We are glad to hear that you overall enjoyed your stay with us!

We would be delighted to welcome you again soon :)

Best Regards from Mallorca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2016

Been on a cruise and ''jumped ship' to spend a few days in Palma husband booked this hotel last minute so was very happy to see how clean bedroom and bathroom were. The Sheets were crisp cotton and a very comfortable bed. Excellent breakfast lots of choice from egg and bacon(ask for a warm plate) to chocolate mouse with very good bread and pastries. Superb location for catching the bus including 'The Big Red Bus'. Hotel reception sells tickets for Big Red, and very kindly replaces them when lost in town! Not disabled friendly and I would not consider it 4 star but a good base and worth trying.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Cleanliness
Thank Ladystraton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paco M, Gerente at Hesperia Ciudad de Mallorca, responded to this reviewResponded 3 November 2016

Dear Ladystraton,

We greatly appreciate the time you have dedicated to comment on Tripadvisor your experience.

A few weeks ago we had the pleasure of replace some elements in our rooms that now are provided with new chairs, new beds and mattresses and new curtains. This is only a part of our renovation plan that includes some helpful changes in several areas of the hotel. We try to do our best every day to get the most comfortable place for the happiness of our customers so we hope you come back in a near future to enjoy our improvements. Just imagine our friendly staff, “excellent breakfast” and our “superb location” plus renovated facilities. 

Best regards from Palma de Mallorca,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2016

Very nice clean hotel, pool area is excellent and staff are very attentive. Excellent 3 night stay. 40min walk into Palma city, close to the cathederal from the hotel.
Local shops are right on the doorstep, which includes a very large indoor shopping centre with all the designer store.
The hotel is set up on a hill so a taxi ride back is recommended.

Room tip: overlooking pool
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Keith M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paco M, Gerente at Hesperia Ciudad de Mallorca, responded to this reviewResponded 25 October 2016

Dear Keith M,

We really appreciate your time.

We love to know that your stay with us was a good time for you and we really hope to see you again enjoying our beatiful city.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

This hotel is away from the centre of Palma situated on a hill approx 10 mins walk from the cruise ship port. The hotel is modern, clean, light and airy and has a quiet and relaxed ambience. We stayed for a week and had one of the rooms overlooking the beautiful garden which leads to a small pool area with comfortable loungers and parasols. The hotel never seems crowded and although the bar area and patio for dining is small we always got a table. The service you get from the staff is outstanding, everyone working together to make sure you have everything you need. It is a ten minute walk down to the seafront where you can find some great places to eat, Porto Pino is a super Spanish restaurant that I would highly recommend and is a ten minute walk from the hotel, alternatively if you want the high end restaurants near the cathedral then it is only a ten min cab ride from a rank conveniently situated outside the hotel. Hiring a car is recommended as there are plenty of beautiful small coves to discover both east and west of the hotel and the hotel reception can arrange this for you.

Room tip: Ask for a room in the garden block.
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Carolyn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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