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NH Ciudad de Mallorca
Ranked #43 of 74 Hotels in Palma de Mallorca
Reviewed 7 September 2006

The day we left for this hotel i checked this website and i was rather stressed, however we arrived to a very clean modern looking hotel. Check in was very efficient considering how late we arrived and the room was very nice and clean and had a large balcony We settled in and it was about 11pm then and the staff gave us directions to porto pi the commercial centre which was ten mintes walk away which was very handy for food and drink. To get into palma is about 6 euros in a taxi or there are plenty of buses going. We relaxed by the pool most days, and we were the only ones there, i think the hotel takes a lot of business people more than tourists but still excellent value.

  • Stayed: August 2006, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank hotelworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 - 79 of 431 reviews

Reviewed 18 August 2006

We stayed at the Hesperia Ciutat de Mallorca for two nights this August and, since we arrived, we had plenty of problems. The first room they gave us was next to the front desk, with no views at all (and when I say "next" I mean we heared every conversation from the room). We asked for another room, and we moved to the second floor. Everything seemed to be ok but... the bath was full of ants!!! When we explained the problem to the hotel they weren't surprised, so I supose they knew the problem before we arrived to the room. It was impossible to change the room again (in 10 minuts the room next to the front desk was occupied, hard to believe), so we didin't slept alone, we had the room full of small friends. After all these problems, the hotel didn't apologise (they even told us that they knew the 2nd floor has a problem of ants) and we had to pay the whole price (we asked for a discount, but they "weren't authorized", hard to believe too).

The location of the hotel is quite far from the city center, you need a car.

I would never recommend this hotel, it's a shame for Hesperia, AVOID IT!!

  • Stayed: August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
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Thank Mgarlop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2006

Will not give This Hotel a Rating at all as We checked in, had a look around and checked back out again!!!
When we arrived our room was not ready so we had a look around the Garden and Pool Area. Are they Joking!!! Gardens were unkept and Pool was Filthy. Leaves and insects floating on the top and the bottom of the pool was Black. Sunloungers were dumped over a wall and covered in dirt and Bird Droppings!!!!
We were absolutely disgusted with this as it is being sold as a 4Star Hotel. I do not think so!!!
When we got to our room (Had to go outside of hotel along a passageway down a ramp and into another building because we had a Smoking Room) we were dismayed to discover how small the room was. Opaque Glass Bathroom door was not cleaned and was covered in fingermarks!!! Only space for One Bedside Cabinet and to get into the wardrobe my husband had to walk sideways along the bed. (He is not Fat by any means)
We then decided we would not stay and checked out. Very Disgruntled Receptionist!!!
I would not advise anyone to stay here if you are used to staying in 4 or 5 star hotels.

  • Stayed: June 2006
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10  Thank Mollydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2006

i´ve stayed in this hotel last month with my girlfriend, i´m a "travel agent" so you can believe in my opinion. This Hotel is a regular 3 stars, although oficially it is a 4*. You can have a nice stayed but you shouldn´t have too much expectations about it.
Positive aspects:
- the staff is sympathetic and always ready to help you when you need some information about the city of Palma.
- it is situated on a top of a hill, but u have taxis all the time in front of the Hotel
- rooms are big and recently renovated
- forniture is modern
Negative aspects:
- the only thing with some interest near to the hotel is a shopping centre "porto pi" for those who like to spend money on shopping
- the cathedral, the palace, the castle and all the interesting things to see in palma are very far from the hotel, you can go by taxi or by bus (there is a turistic bus on "porto pi", you pay 25 eur and you have 24h to use the pass going in and out of the bus in all the touristic points)
- most of the rooms are "swiming pool view" a disaster :-(
- the swiming pool is small and where is the sun with so many trees around it?!
- the restaurant has a nice staff but little menu choices, breakfast too
So i´ve enjoyed my stayed but that is an hotel that i probably will not chose again in my mallorca travels, if you go on summer time the most famous beaches are far from city of palma, arenal and magalluf are better choices

  • Stayed: January 2006
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5  Thank Ricky_Moralez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2004

this hotel is good value. It has all the facilities of a four star hotel but is let down by decor and fittings which look about 10 years old. The public areas of the hotel were also not quite as clean as they could have been. We still enjoyed our stay at the hotel, The rooms are comfortable especially the six foot wide beds. The area is quiet and the breakfasts were good. I almost gave it 4 stars but thought 3 & 1/2 is more suitable.

8  Thank a6ce0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2004

Stayed at this hotel in August 2004 and really enjoyed our time there. Large, comfortable room, quiet and effective air conditioning, pleasant balcony and handy minibar fridge for keeping our beers cool!! We didn't eat much at the hotel (although the restaurant looked lovely), so can't really comment on the food. The poolside area was very nice, although the pool was very cold and very deep (probably not ideal for kids). There is a large shopping centre within close walking distance (Porto Pi), however the centre of the city is quite a distance away - perhaps 2-3 miles? The bus service from Porto Pi is excellent - cheap, regular and air-conditioned, so it's a good way to get into town. There is a taxi rank right outside the hotel as well, if that's handier. A taxi from the airport to the hotel will cost you about £17 Euro. The location of the hotel isn't ideal for people with small kids or with any difficulty walking, as it is situated up a steep hill, but it helped us walk off our large dinners!!

  • Stayed: January 2005
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18  Thank D31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Mika2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dvaswani2017, Director General at NH Ciudad de Mallorca, responded to this reviewResponded 2 days ago

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Additional Information about NH Ciudad de Mallorca

Address: Calle Francesc Vidal Sureda 24 | Bonanova, 07015 Palma de Mallorca, Majorca, Spain (Formerly Hesperia Ciutat Mallorca)
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#11 Business Hotel in Palma de Mallorca
#40 Luxury Hotel in Palma de Mallorca
Price Range: £63 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Mallorca 4*
Number of rooms: 60
Official Description (provided by the hotel):
The NH Ciudad de Mallorca hotel, formerly known as the Hesperia Ciutat de Mallorca, is in a pleasant residential area of Palma. From here it’s a 15-minute bus ride to the center of town – there’s a bus stop behind the hotel. The beach, meanwhile, is a short walk away, and it’s just a 5-minute walk to a mall packed with shops and restaurants. ... more   less 
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Also Known As:
Hesperia Ciutat De Mallorca Hotel Palma De Mallorca
Hesperia Ciutat De Mallorca Palma
NH Ciudad De Mallorca Palma De Mallorca, Majorca

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