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“Had a relaxing lunch”

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Sheraton Mallorca Arabella Golf Hotel
Ranked #43 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Madrid
Level 5 Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Had a relaxing lunch”
Reviewed 28 May 2014

Just popped in while in the area
Ordered a few dishes from the tapas menu. Good size portions and tasty. The location is outstanding. Willing service from the staff, obviously well trained for the type of clientel that this upmarket location should attract. I have no doubt that i will return for more !

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank nobinomates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 29 May 2014
Dear guest happy to hear from you and thank you very much for your nice comment.
The team is appreciating this very much and we will be happy to welcoming you again for lunch or dinner in our hotel.
Best regrads and hope to see you back soon

Babette K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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256 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Level 6 Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 23 November 2013 via mobile

A recent renovation, everything is perfect, but too perfekt, perhaps. Yes, as with much of the Mallorcan golf scene, there is a catering to the Germans, however the modern German admiration for modern design might be a little jarring, it is a very nice American styled Sheraton, very nice, but to go to Mallorca to feel as though you are in an American hotel is not my preference. Not the friendliest staff, they are not rude, just not warm. 3 golf courses, a fine destination. Restaurants are very good and pleasant spaces all. Not unreasonably priced for this level of luxury.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redanman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 25 November 2013
Dear guest, we want to thank you for your review here on tripadvisor . Guest comment are very important for us. We are sorry that we haven't met your expectation during your stay and will take your comments as a chance to improve our service.
Again thnak you very much for taking your time and we do hope to welcome you back again to make you feel warmly welcomed

Best regards

Babette K.
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Switzerland
Level 6 Contributor
214 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 10 November 2013

We just returned from a great 8 day trip staying at the Sheraton. The location is excellent, with downtown Palma just some 10 minute drive away from the hotel but with peace and quiet of the Son Vida neighborhood surrounded by grandiose villas and golf courses. The staff at the sheraton are very nice and friendly, even the cleaning staff always greeting with a smile. We really enjoyed the Dellmayr coffee machines in the room and the complimentary waters every night during turndown service. Our room on the second floor was nicely laid out with a small balcony.

The two restaurants were just OK considering that this is a five star hotel. The food at the Bodega del Green which is a tapas place, was good to OK depending on what you ordered. We had twice a situation where the warm tapas were still cold inside. For these prices this should not happen. The restaurant upstairs, which offers various meat and fish dishes was also just OK. Nothing spectacular. The service was quite unorganized, with the staff serving all tales and not being assigned to one, which I think is usually the case. The result was that wine and water were not poured, the food took quite long to arrive, and was not hot, which meant it must have been sitting in the kitchen for a while. This is not something you would expect. Breakfast was very good with a big variety to choose from and the snacks for golfers to take with them is a nice touch!

The golf opportunities were excellent. The three courses were all very interesting and well maintained, with the exception of son muntaner, which was in absolute horrendous shape with greens being more like browns. We enjoyed it nevertheless and took advantage of the unlimited golf offer. The caddy masters at son Vida and son muntaner were all very nice, but at son quint really unprofessional and not service oriented. We arrived before 8 am for our tee time and as usual asked for a few bottles of water. This was never an issue before but the caddy master rudely said "this isn't included go to the restaurant", which was sort of a problem when the restaurant wasn't open yet. So we were to walk 18 holes in 25C with no water? Unbelievable. The ranger Ron Croft was extremely friendly and made every effort to make sure our rounds at the courses were smooth. He even went out of his way to go to the restaurant at son muntaner to get us some cokes because the small cafe after the 9th hole still was not open at 10.30. no request was really a bother for him.

Overall, great vacation filled with golf and sun and would definitely recommend the Sheraton to others. I would request however that the restaurants are given a bit more attention.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank windvalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 12 November 2013
Dear guests from Switzerland , the whole team is very happy to read that you have enjoyed your recent stay with us. Thank you very much for taking your time to post this comment . As well we appreciated very much your constructive comments related to our restaurants which we will surely take as a possibitlity to improve our service. Our golf colleagues will as well take the opportunity to have a deeper look into their service provided in Son Quint. We would be happy to welcome you back soon and sending you sunny regards from Mallorca

Babette K.
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London, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 October 2013

Second visit to this hotel in last eighteen months for a two night golf break , played three rounds.

Highly recommend this venue as it is only twenty minutes from airport and their three courses which are close by were in excellent condition, Golf Son Vida, Golf Son Quint and Golf Son Muntaner.

Not always a big fan of hotel restaurants but when we ate here on first night was very pleased with the high standard of hotel's kitchen. Wide and varied selection amongst our group of thirteen and not one bad word...it helped that the staff were very welcoming and put up with us being rather late leaving.

Other plus was how close it is to Palma, just ten minutes in a cab to town centre.

All in all a top venue and genuine 5 star

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wellsian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 21 October 2013
Best regrads to London. The whole team wants to thank you very much for taking the time to write this feedback. We are happy that we met your expectations and that you have spent a nice and relaxed time with us . Hopefully we may welcome you back soon in our hotel

Sunny regards from Mallorca
Babette K
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altrincham
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 September 2013

This was the second year running we have stayed at the Arabella .The hotel had just reopened after substantial refurbishment when we stayed for 4 nights from the 18th September .2013.
The newly refurbished rooms were excellent.The only downside was the room only had a shower-no bath .We both love a bath after playing golf.
The swimming pool facilities are definitely 5 star.
This is a golfing hotel offering 3 superb golf courses.It was so easy to book golf at reception.
The breakfasts were excellent -fresh omelettes and superb orange juice.
A taxi to Palma was only 12 euros and were always available.
If you are looking for a luxury golfing holiday overseas-look no further. This hotel is excellent.

Room Tip: ask for a room with a bath
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marcopoloaltrincham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 30 September 2013
Dear Guest , we are very happy that you liked the new Sheraton Mallorca . The whole team would like to say thank you for writing this review and we are glad that you enjoyed your stay with us. To have a bath after golfing would like to suggest you to book a Junior Suite for your next stay as this room has a bathtub and a walk in shower. Thank you very much again and we hope to welcome you back soon

Sunny regards
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Mallorca
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 24 September 2013

After a week of hosting visitors at our home, we were ready for a break and a bit of pampering ourselves. We decided on a night away at Mallorca's Sheraton, which I was curious to see, as we knew it had just re-opened after nine months of being closed for refurbishment. We hadn't been there before so can't make any comparisons with the way it used to be, but having heard that the project cost 13 million euros we were expecting good things.

Reception staff were very friendly and helpful and we were offered a mini tour of the hotel's facilities when I said it was our first visit. Meanwhile our car had been whisked away by the valet, and luggage taken to our room. We had a double, which had a balcony (not overlooked by neighbouring rooms), with a table and two chairs. There were lots of features about our room that we liked - these are a few:

Huge bed - superbly comfortable and we both had a very good night's sleep;

Dallmayr coffee machine in the room - no kettle and nasty instant coffee sachets here!

Spacious bathroom with walk-in shower and good assortment of amenities;

in-room safe that was big enough for my handbag and tablet device;

iron and ironing board in wardrobe;

hangers that could be removed from the wardrobe, rather than the fiddly theft-proof ones;

low-level small light at the side of the bed to provide just enough illumination when getting up in the middle of the night to use the bathroom - but not enough to keep you awake;

mini-bar containing complimentary bottles of water.

Can't think of anything we didn't like about the room, which had an attractive and restful décor.

Another thing we particularly liked here was the carpet in the corridors - no clattering heels on marble floors to wake you late at night (or early in the morning).

We used the pool - but not the spa (which looked lovely, but we wanted to take advantage of the late September sunshine); had a cocktail (very good Planter's Punch) from an extensive list in the Bar 18+Uno, and a good (and generously portioned) dinner and breakfast the next day on the terrace of Es Carbo restaurant, alongside an immaculate golf course.

This is a hotel that attracts a lot of golfers, whose room prices include green fees for the three courses owned by Arabella on the Son Vida estate (an upmarket area on the outskirts of Palma) where the hotel is located. I noted that there's a shuttle service for golfing guests but we don't play, so can't comment on the golf side.

Breakfast was extensive here - perfect, I imagine, for golfers about to face a day of exercise and fresh air. Good choice too - including (for the really self-indulgent) fresh fruit kebabs and a chocolate fountain! The lady who cooked my husband's eggs to order was very sweet, and just the sort of person to start your day in a good way. She - like several other members of staff we chatted to - had worked at the hotel for quite a lot of years.

We found the staff very pleasant here and were always greeted with a smile when we encountered any of them. It was clear that the ones we spoke to were very pleased with the new look of the hotel - and proud to work there - and this is reflected in the service quality. And yes, the hotel looks fab.

A great choice for golfers, I'd say. And for golf 'widows', who can enjoy the pool or spa (with its treatment rooms) or take a short taxi ride into the centre of Palma for some shopping.

Room Tip: We had a room at the end of the hotel furthest from the dining terrace and swimming pools, which was...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MallorcaJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babette K, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 25 September 2013
Dear guest we are very happy to read your nice review and appreciated very much your time to post your experience with us
That you liked our new Sheraton Mallorca and that the team made you feel so comfortable is very good news. We will pass this on to all associates and would be happy welcoming you again in our hotel

Sunny regards

Babette K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level 4 Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 26 October 2012

Going on holidays to the hotel is an infallible choice! My family and I spent an amazing unforgettable week in this cozy hotel. Stuff is very friendly and neat, ready to help anytime. Housekeeping s been always in time and food is good no complains! And the price is great too! I'd advise this hotel to anyone who wants to spend a lovely time in a lovely place for the great price!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank gunos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGGM, General Manager at Sheraton Mallorca Arabella Golf Hotel, responded to this review, 29 October 2012
Good afternoon to Moscú,

We are very pleased that you have shared your experience and opinion about our hotel.

It is nice to know that you enjoyed your stay with us and we would be happy to welcome you back soon again.

Thanks very much and sunny regards from Mallorca,
Babette G
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Mallorca Arabella Golf Hotel

Property: Sheraton Mallorca Arabella Golf Hotel
Address: Carrer de la Vinagrella | Urbanization Son Vida, 07013 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Palma de Mallorca
#17 Spa Hotel in Palma de Mallorca
#19 Family Hotel in Palma de Mallorca
#40 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Mallorca Arabella Golf Hotel 5*
Number of rooms: 93
Official Description (provided by the hotel):
Set among Mediterranean style gardens and the fairways of the prestigious Son Vida golf course, the Sheraton Mallorca Arabella Golf Hotel Son Vida provides extraordinary golf facilities in a setting of grandeur. Located near the ancient port city of Palma, this intimately charming hotel was designed in the style of a Spanish mansion and reflects authentic Mediterranean architecture. ... more   less 
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Also Known As:
Arabella Sheraton Son Vida
Sheraton Palma De Mallorca
Palma Sheraton
Sheraton Mallorca Arabella Golf Hotel Palma De Mallorca, Majorca

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