Not a good start - Whilst making the reservation the previous day my wife requested a car collect us from the airport, booked a table in the restaurant (my wife thought it odd when the reservationist when asked to recommend which was the best restaurant in the hotel didn't know) and golf the following day. No car to meet us, no dinner or golf reservation - the head concierge was very helpful and sorted out the issues. It was revealed that our reservation was taken in Ireland, which to be frank should not be our problem. Why however when there are two Sheraton Hotels in the same location doesn't the local reservation office open until 10 pm so that you have at least ownership of the client.
Public areas and terraces spacious, with great views of Palma Bay. Dinner in the tapas restaurant was fine. Buffet breakfast only, with the hot food in chaffing dishes always cold.
We stayed in room 707, which at just under €500 per night was very ordinary. Turn down service mean't just turning back the douvet, closing the curtains and piling the cushions on the chase longe. - bathroom etc untouched.
Room service trolley from lunch still outside the the room when we returned from a wedding at 3am.
All that said the hotel is OK and well located for golf. but for me not really 5 star.
- Official Description (provided by the hotel):
- The Castillo Hotel Son Vida is a turreted 13th century building in a characteristic Mallorcan country house style. The hotel is surrounded by Mediterranean gardens and the golf course Son Vida and two other golf courses; Son Muntaner and Son Quint are only two minutes away. It offers magnificent views over the city and the bay of Palma. ... more less
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- Also Known As:
- Castillo Hotel Son Vida, a Luxury Collection Hotel Palma De Mallorca, Majorca