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“top class hotel”

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Castillo Hotel Son Vida, a Luxury Collection Hotel
Ranked #8 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
london
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“top class hotel”
5 of 5 bubbles Reviewed 5 August 2014

We were returning guests, having visited a number of times over many years. This hotel remains excellent - quiet and elegant with wonderful views.

The positives are many - beautiful breakfast on the terrace with fantastic views across the bay, great rooms which are well appointed, fast wifi even at the pool, first class valet parking service, good housekeeping and turn down service.

I did have a couple of small niggles management should be aware of. Firstly, there is virtually no pool service to help with towels and umbrellas and when you request it is very grudgingly given. The only service by the pool is to peddle expensive drinks and snacks from the pool bar. Secondly the concierge service is slow and not always accurate,

On the whole a great hotel and would return.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank milllon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 7 August 2014
Dear Milllon,

thank you for taking the time to post a review on TripAdvisor following your recent stay with us.

I am delighted to see that you enjoyed your stay, thank you for your continued loyalty to the Castillo Hotel Son Vida. I have taken note of your comments regarding our pool-service and our concierge and will most certainly review this with the team - please accept my apologies for any inconvenience you experienced.

We hope to be able to welcome you back soon here on Mallorca and at the Castillo Hotel Son Vida.

Kind regards,

Oscar del Campo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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838 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
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English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 August 2014 via mobile

One our favorite times in Europe was this hotel...worth the price, so special! A breathtaking view compliments afternoon Sangria welcome. My brother and I golfed, enjoyed the greens. The castle feeling is enhanced by the concierge approach of all front desk staff, who helped me with next leg of journey. Go, enjoy!

Stayed August 2014
Helpful?
1 Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 7 August 2014
Dear Sara P,

thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us.

I am glad to hear that we were able to meet your expectations and make your trip worthwhile - hopefully we will be able to do just that again on your next visit to Mallorca.

Kind regards,

Oscar del Campo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2014

We stayed for six days in early June and had a marvelous stay. Outstanding service from the friendly and attentive staff who made you feel truly welcome and made sure you were extremely well taken care off. One larger pool, one small and one pool for children (adjacent to a well equiped center for children with toys, games, crayons and much more).
Beautiful views overlooking Palma with surroundings

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank thejammer64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 4 August 2014
Dear Thejammer64,

thank you for taking the time to post a review on TripAdvisor following your stay with us in early June of this year.

I will be delighted to share your comments with our staff - they do indeed make the difference and go out of their way to try to make every stay as memorable as possible. Thank you for your encouraging words.

We hope to see you soon again here at the Castillo Hotel Son Vida.

Kind regards,

Oscar del Campo
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2014 via mobile

Perfection. Every detail is taken care of. Excelling staff and service. View and facility itself are breath taking. Very quite environment surrounded by a golf court. Room is serviced 2x per days. Permanent life guard at the various pools. Kids-friendly hotel. No negatives...

Stayed July 2014
Helpful?
1 Thank Luc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 4 August 2014
Dear Luc C,

thank you for taking the time to share your impressions on TripAdvisor following your recent stay with us.

We certainly aim for perfection although we know that we will never achieve it, but it is certainly rewarding to see that you perceived our service to be that way - thank you for your encouragement, we will certainly continue to strive for perfection as much as we can.

We hope to be able to welcome you back here at the Castillo Hotel Son Vida on your next visit to Mallorca.

Kind regards,

Oscar del Campo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

I have visited the lovely island of Mallorca many times, however this was my first visit to this fabulous hotel. We travelled as 2 Families, with 5 children between us, ranging in age from 10 to 14, and we had a really great time. The staff are so friendly and efficient, and nothing is too much trouble for them. The setting of the hotel couldn't be better, we had 2 grand deluxe rooms (per family!!) which had a spectacular view over Palma and on to the sea. The rooms were more than big enough with lovely bathrooms and a separate wardrobe area, although there was lots of space, there weren't any drawers. The breakfast was excellent, with a very big range of food and beverages and it's good that cappuccino's are inclusive whereas most hotels charge extra for this!! The pool area was good too, never too busy and always able to get a sun bed. As for the children, there is a very small children's club, but I'm not sure this hotel would be the best for very young children. My husband played golf a few times and said the courses were great, and also the shuttle bus a very good service, we met a few times at the different hotels/golf clubs for lunch, which was a nice change and also very good. We had dinner in our hotel one night, but we hadn't booked, and when we arrived, the Tapas restaurant was closed (Tuesday), so we had to eat at the fine dining restaurant, we all felt the menu choice was small and limited, and the quality of the food we had wasn't brilliant, this was spoilt even more by other guests smoking close by, it really did spoil our evening, this happened at breakfast too, though because it's and outdoor terrace there's not much the hotel can do, but it did spoil our dining experience a couple of times. All in all a lovely week's holiday and we will definitely be back!!!! Thank you Son Vida for a fab stay!!!!

Room Tip: We had the grand de luxe, which have fab views over Palma.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 29 July 2014
Dear Michelle M,

thank you for taking the time to share your feedback on TripAdvisor following your recent stay at the Castillo Hotel Son Vida.

I am glad to see that you all had a great time here with us and that you enjoyed both the more relaxing parts of the hotel as well as the golf courses adjacent to the resort. I am sorry to hear that you found the experience in our restaurant disappointing and the selection of dishes somewhat limited. We do offer a total of 15 main courses as well as 5 starters and 8 deserts - I very much hope that we will have a chance to change that impression on your next visit and our Chef will be more than happy to prepare any additional request you might have especially for you.

We hope to be able to welcome you all back sometime in the future here on Mallorca.

Kind regards,

Oscar del Campo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire, United Kingdom
Level Contributor
139 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

First class hotel with first class service. We had a lovely room with views over the garden and down to Palma and the sea beyond. All the staff made us feel very welcome and nothing was to much trouble. We played golf on 4 days and relied on the hotel shuttle to take us to the courses which runs like clockwork. We had dinner twice in the hotel which was lovely particularly listening to an amazingly talented guitarist on one evening. Although the hotel at first seemed a little remote to us we found that you can be in the centre of Palma by car in around 10 minuets so the best of both worlds. A special thanks to the golf desk who accommodated some changes for us without question.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank MPMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 29 July 2014
Dear MPMLondon,

thank you for taking the time to post a review on TripAdvisor following your recent stay with us here at the Castillo Hotel Son Vida.

I was delighted to see that you both enjoyed your break here on the island - and having also read your reviews of our golf courses I am glad to see that they also came up trumps. Apologies for the one poor service encounter on Son Vida, I will certainly pass your comment on to the Director of Golf.

I hope this will not be your last golf break to Mallorca and I would be delighted to be able to welcome you back on your next visit to the island.

Kind regards,

Oscar del Campo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

Stayed at this great Hotel for three nights in June. The setting, the surrounding and the garden is just great, and the lounge area overlooking the sea is stunning. The breakfast is superb, the rooms spacey and clean. The straff very friendly and helpful. And the pool area is super nice and relaxing. Only minus is the distance from Palma, it requires a 10 minute taxi ride, but the setting makes up for it. Very nice place for a few days tranquil get away.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ODCGM, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 29 July 2014
Dear Marie P,

thank you for taking the time to share your positive feedback on TripAdvisor following your recent stay with us.

It is great to see that you enjoyed your time at our hotel. Whilst we are set a little outside of Palma city center, that indeed guarantees tranquility as well as direct access to 3 wonderful golf courses - and as you say, the citiy is only 10 minutes away, there is even a bus service leaving right outside of the hotel to Palma.

We very much hope to be able to welcome you back at the Castillo Hotel Son Vida on your next visit to Mallorca - thank you again for your kind words.

Best regards,

Oscar del Campo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castillo Hotel Son Vida, a Luxury Collection Hotel

Property: Castillo Hotel Son Vida, a Luxury Collection Hotel
Address: Carrer Raixa, 2 | Urbanización Son Vida, 07013 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Palma de Mallorca
#4 Business Hotel in Palma de Mallorca
#4 Family Hotel in Palma de Mallorca
#6 Spa Hotel in Palma de Mallorca
#8 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Castillo Hotel Son Vida, a Luxury Collection Hotel 5*
Number of rooms: 164
Official Description (provided by the hotel):
The Castillo Hotel Son Vida is a turreted 13th century building in a characteristic Mallorcan country house style. The hotel is surrounded by Mediterranean gardens and the golf course Son Vida and two other golf courses; Son Muntaner and Son Quint are only two minutes away. It offers magnificent views over the city and the bay of Palma. ... more   less 
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Also Known As:
Castillo Hotel Son Vida, a Luxury Collection Hotel Palma De Mallorca, Majorca

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