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“Wow, Wow, Wow!!!! Best hotel I've Ever stayed in!!” 5 of 5 bubbles
Review of Castillo Hotel Son Vida, a Luxury Collection Hotel

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Castillo Hotel Son Vida, a Luxury Collection Hotel
Ranked #8 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
yelliisbetty
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wow, Wow, Wow!!!! Best hotel I've Ever stayed in!!”
5 of 5 bubbles Reviewed 4 April 2010

Castillo Son Vida - What a fabulous, beautiful, exquisite hotel with amazing facilities and service. The staff are so attentive and helpful, very polite too. The pools are lovely and there was always (just about) a lounger free for use, regardless of what time of day you come down to the pool.

We first came to the hotel for a short 3 night break in Feb 2009. We loved the hotel so much that the day we got home, we booked to come again in the summer!!!...and it did not disappoint!

The buffet breakfast is incredible (although quite expensive at £35 pp)...though at 2 buffets to be precise (cold and hot) and eggs and pancakes cooked fresh for you, it is probably the best buffet breakfast around!!

We only had dinner twice in the hotel, one was at a S. African Wines themed barbeque night. The food was incredible and the standard and service were amazing.

The rooms were lovely, and views always amazing, regardless of whether you are looking over the golf course or if you have a patio garden outside your room.

I would definitely recommend this hotel, although you definitely need a car to get anywhere - it is up in the mountains (the views over Palma are just incredible...a very romantic location!!)

Don't listen to any bad reviews about this hotel, please!!!! We've stayed here twice and never had a single bad experience.

  • Stayed August 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yelliisbetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JVeensma, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 18 June 2010
Dear Madam / Sir,

on behalf of the whole team I would like to thank you for your comments.

Saludos cordiales and hope to welcome you soon again.

J. Veensma
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
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Leeds
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 February 2010

Stayed here for 2 nights on a work conference. Lovely hotel with good conference facilities and beautiful rooms - the standard of which couldn't be faulted.
The food was of a superb standard, and matched it's 5 star rating, although overall I found the service was not up to the standard I expected - a little unattentive at times, and the simplest of requests (e.g. asking for coffee) seemed to 'put them out' on pccasion.
Bar and mini bar prices were riduculously high - I expect to pay more in a good hotel but for basics like bottled water the general opinion that prices were 'OTT'.
I would recommend for a work conference and a luxury weekend break.

  • Stayed October 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Holidayfinder_Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JVeensma, General Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 18 June 2010
Dear Madam / Sir,

It is good to read that you recomend our Hotel and we are very proud that you share your thoughts with us.
Thank you again and the warmest regards from Mallorca

J. Veensma
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
138 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 24 January 2010

This Hotel is perfect and takes you to another world...peace, tranquility, comfort and indulgence...what more could one ask for?

  • Stayed April 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jewellsverne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JVeensma, GM at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 25 January 2010
Dear Guests,

Thank you very much for this positive information which I will comunicate to the staff.
Hope te welcome you soon again at the Castillo Hotel Son Vida

GM
W.John Veensma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
155 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
5 of 5 bubbles Reviewed 17 December 2009

We staid here last weekend for a 2 night winter break and we didn't regret it one minute.
From the moment we arrived it felt like coming home. The hotel was easy to find, only 15 min by rental car from the airport. My request for an early check in (our flight was early) was professionally dealt with. The reception staff was friendly and very welcoming.
Even though we booked for a promotional price, it didn't reflect in the service at all.
We were shown to our rooms (my sister and her boyfriend got upgraded to a superior city view room) and were explained everything we needed to know about the hotel.
The rooms are spacious, furnished to a high standard and even though in a very classical style we liked it a lot, being young people. The welness centre was a big bonus for us, we used it every day for a few hours before heading to town for diner.
On top of that we were lucky with the weather so we even relaxed by the outdoor pool for while. The surrounding gardens are lush and very quiet even though it's only 10 min drive from town.
The breakfast was very nice and the service was good. Nice to have the amazing view over town while waking up with a coffee and more ;-)
I'm sure this is one of these places where we will return !!

  • Stayed December 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Delectatio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 4 October 2009

Visited on a work conference for two nights. Lovely hotel, with lovely large and well furnished rooms. Buffet food was superb .. particularly for seafood lovers, as was the food from the a la carte menu. Gala dinner food was disappointing in comparison.

  • Stayed October 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suitcase_Packer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JVeensma, GM at Castillo Hotel Son Vida, a Luxury Collection Hotel, responded to this review, 22 December 2009
Google Translation
Thank you very much,

May I wish you and your family;
"Feliz Navidad & prospero año nuevo"

John Veensma
GM
Castillo Hotel Son Vida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 20 September 2009

I arrived at the Son Vida having spent 4 night in the formentor hotel.
Its a very impressive building and the room I was given that overlooked the patio area was large, although noisy as one could hear the guests. Having seen some ofthe other rooms in the newer block I was pleased I had that room as the others were not anything special .

However, I regret to say it has no atmosphere at all. Its dull with miserable staff and guests! During my stay several conferences were taking place which meant the service was second rate as i fought with laptop yielding indviduals for the company conferences. Surly staff completed a depressing picture.
Im sure the restaurants are good but it all looked to - stuffy so we ate out every night

  • Stayed September 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank marranello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 15 September 2009

we really enjoyed our 3 nights stay in the hotel
specially that we used our starwood reward of 3 free nights !!
we arrived at the hotel in the late morning , there was no valet parling at the entrance to welcome us , no staff was there as well to carry our luggage to the room , we had to do this ourselves , but they could offer an early checkin + late checkout and a room upgrade ! which was very much appreciated !!
over all the hotel setting ,view and installations + the room amenities made our short break a very pleasant experience .
mostly the staff was nice and professional , except maybe some of the waiter
a bit too grumpy and moody , a terrasse bar waiter who on the last day asked us to have our lunch inside as it was going to rain , we pointed out that it was not yet and we would prefere to stay on the terrasse enjoying the view and he reacted quite unhappy shrugging the shoulder an mumbling in spanish , another couple came and he did the same remark in a very unpleasant way , like if it bothered him to go from the inside bar to the end of the terrasse to service customers .
when spending 3 afternoon by the pool , we basically did not see any waiter offering drinks , we had to go ask the bar for drinks , a shame for a 5 star hotels ! and
when we asked once the food menu , the pool staff advised we could not eat by the pool ! we had to dress up and go the the restaurant , but when I went upstair again to have a look the menu i asked if I could have my ice cream by the pool and it was possible !?? so really what kind of service is this specially that you are charged a 5 euros for a coke and 8 euros for ice cream , so you would expect that you don't have to get it yourself no ?

other than that , all was really nice , the food of the bar and the castell was pricey but really good .
However if it was not for the special offer we used , we don't think we would have spend 500 eur per room the night to go there as this hotel pretends to be a very upmarket palace when they are obviously cutting cost by putting 1 staff for the valet parking and the luggage , 1 staff by the pool/ fitness , 1 by the bar etc ... result being that as a customer you feel you are not being taken care of .

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank W144EVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castillo Hotel Son Vida, a Luxury Collection Hotel

Property: Castillo Hotel Son Vida, a Luxury Collection Hotel
Address: Carrer Raixa, 2 | Urbanización Son Vida, 07013 Palma de Mallorca, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Palma de Mallorca
#4 Business Hotel in Palma de Mallorca
#4 Family Hotel in Palma de Mallorca
#6 Spa Hotel in Palma de Mallorca
#8 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Castillo Hotel Son Vida, a Luxury Collection Hotel 5*
Number of rooms: 164
Official Description (provided by the hotel):
The Castillo Hotel Son Vida is a turreted 13th century building in a characteristic Mallorcan country house style. The hotel is surrounded by Mediterranean gardens and the golf course Son Vida and two other golf courses; Son Muntaner and Son Quint are only two minutes away. It offers magnificent views over the city and the bay of Palma. ... more   less 
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Also Known As:
Castillo Hotel Son Vida, a Luxury Collection Hotel Palma De Mallorca, Majorca

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