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“Just what the doctor ordered”

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GPRO Valparaiso Palace & SPA
Ranked #16 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Brighton, United Kingdom
Level 5 Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Just what the doctor ordered”
Reviewed 13 June 2011

Having just recovered from a major illness, We just wanted a week away to relax and crash out. We have not stayed at this Hotel for 5 years, but as soon as we arrived at reception we were recognised by the P.R and made to feel very welcome. We arrived early and our room was not ready, We were handed free drinks on the terrace until we could get into our room, which was lovely. In the room we were given a bottle of wine plus a massive bowl of fruit + preserves & biscuits. This is a guide to the hotel and I know that all sorts of things make a holiday great. Weather etc. but we cannot fault this Hotel. 95% of the staff were charming. My only complaint would be be,that the hotel only had one bar open. but I guess we were to early in the season. and that bar closed far to early. Midnight......the bar terrace was closed off and left in darkness with many clients still drinking. Spain really comes to life late evening. Plus there was still business to be done.but a wonderfull week and I came back renewed....

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank arundelmews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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605 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Denia, Spain
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2011

5 star hotel this was not! Room was small and in need of updating. None of the luxuries that you normally get in 5 star rooms not even tea or coffee making facilities. Servicing
of the room was not up to scratch holes in the sheets and sub standard towels. Only one bar open the week we stayed which shut sharply at 12.30am when all lights were turned off.Bar prices well over the top and not good service at the tables ended having to go and get our drinks. On the plus side breakfast was excellent the pool area nice and spa good although no one there to show you around and always running out of fresh towels.

Room Tip: room over looking the port and cathederal best f
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank maggiandrobmcnally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paisley
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2011

We arrived at 12.40pm ,having travelled with tui hols on a package deal,a costly one at that, to be told by receptionist "the room is not ready,you can leave your luggage and come back at 3pm. We were given no hospitality at all,not even offered a drink of water ,after our journey.We had to walk into town and find a shopping centre to have a cooffee-all the while dressed in inappropriate clothing we had travelled in and carrying our holiday spending cash( which we made sure we spent outwith the hotel after our experience of the hospitality on offer. The hotel accomodation was fine but the reception staff attitude was very much take it or leave it and they simply could not have cared less about us,we felt we were imposing on there time rather than feeling like a guest in the hotel. I would not repeat this experience or advise any of my friends to do so either

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank jimPaisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 26 February 2011

I was really not looking forward to this place but had to stay here as a conference I attended was held here. This is the sort of hotel that I would never have stayed at voluntarily up to this point. It is a large mass tourist hotel where everything seems to revolve around the pool and the bar. Some of the negative reviews on this website did not help alleviate my anxiety.
Well, it was a rather pleasant surprise. The room was spacious, clean and quiet with a comfortable large bed and individually adjustable aircon. It had an anteroom with a closet and a door separating it from the main room. Therefore noise from the corridor was no problem (and there really wasn't any noise anyway). It also had nice balcony to relax on (although the cheap plastic chairs out there did not please). I really appreciated the quiet on the room here after the horrors of the Santa Clara downtown (see separate review). June was shoulder season so the hotel was not full and had a relaxed, spacious feel to it. Hanging out by the pools was very relaxing. Food and service was excellent. The gym wasn't great but it did the job (a rack of dumbells and a few cardio machines). It's true that the hotel is in a residential area (rather upscale) and therefore you need a car or taxi to go downtown. But the ride is 5-10 minutes and the upside of being outside the old town is that you can look at it from above (the hotel is on a hill).
I was really surprised how much I enjoyed my stay in this place. Changed my perspective on this sort of hotel entirely. Would recommend that you book a sea view room on a high floor and away from the corner with the restaurant and the bar to ensure that live music won't disturb you on the room, though.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QuietRooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 November 2010

We stasyed here ffor 2 weeks. From From the very beginning this hotel was a disaster.

We booked a room 6 months previously and spoke to the hotel - in person - about a double bed. On arrival there was no manager to speak to, no double bed and we were forced to agree to pay extra for a suite if we wanted a double for that night. We had to change rooms, hardly convenient or relaxing with a baby on board. Every time we complained, with legitimate reason, we were told all the problems were our problems. Having had a meeting with the manager, his 1st and only suggestion to rectify the many problems and ‘have the standard we expected’ (his words) was for his team to find us a different hotel.
In short; the fridge looked like it was an ecoli experiment, there are hardly any staff at the hotel, the guy who fixes the TV, also brings up new towels, there are no staff by the pool to assist, you have to walk up loads of stairs to get a towel if you need one by the pool and forgot to take one from your room. Forget having a drink by the pool. The bar is closed (we stayed height of summer – it was never open). If you go to the pool it’s just you and what you bring with. There is no service, no atmosphere, it’s like a deserted pool. The carpet in our room was full of stains. There really is no luxury here.

The staff are miserable on the whole. Bar a few exceptions, you are lucky to get a hello on arrival. There is no porter to help bring in luggage. Again, expect one chap who was helpful, the porters hang around inside the hotel, so no one to greet or help on arrival and when you drag your suitcases, pram and bags, on tow with baby and heavily pregnant wife, when coming into the lobby the porters just stare at you with a slight nod as if providing a half-hearted acknowledgment in a spaghetti western.

The aircon is fixed to save money, so if you want a cool room, make sure you put the aircon on and do not open any doors for 2 weeks, just stay in your room! The food was sent back, having complained at a tough, inedible piece of meat, the response was, ‘ah well – sorry’. No new dish, no offer of anything. The recurring attitude the entire stay was ‘tough, deal with it’.

Conclusion: this is a 3 star hotel with 5* prices. Apart from a nice spa, we had no idea how this hotel retains its 5* rating. Even in the spa we ended up going to other hotels for massages/treatments, as they were so unaccommodating and unpleasant. The service is dismal, the attitude awful, and it’s the worst located hotel on the island. Don’t waste your money.

  • Stayed August 2010, travelled with family
    • Value
    • Location
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Helpful?
13 Thank Sharon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west yorkshire
Level 6 Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 17 August 2010

Five star rated hotel in quiet surroundings - 40 minute walk into the Centre of Palma. Local bus runs every 30 minutes and taxi rank just outside hotel. Stayed on 6th floor of hotel with panoramic views over Marina and Sea as well overlooking a delightful pool (2 in total). Room was cleaned to a high standard, decoration was good and small balcony with seating and a table. No tea or coffee facilities provided in the room, the mini bar was expensive. Two restaurants - one a la Carte - good selection of choices on the menu and not expensive. The Bistro was adequate choices for all the family and outside dining was optional. Price wise was average. Helpful receptionists but no concierge. We stayed bed & breakfast - a large selection of food available for all dietary clients. The bar was adequate and the services in all restaurants/bar was good. The Spa was excellent - sauna (2), steam rooms (2), tropical showers etc and large indoor pool. Gym was adequate for amount of clients who used it. The outside restaurant closed 2 years (La Gamba) which was a pity - outside dining by the pool would have be wonderful. The 2 swimming pools - located on 2 levels of the extensive grounds, we preferred the lower and larger pool as it had salt water in it. Plentiful loungers and drinks by bar staff very forthcoming. No courtesy bus into Palma which was a shame as I am sure many clients would have used it. We hired a car for 2 days and reception advised us on this. No hotel shop which would have been useful to buy basic provisions such as sun cream, postcards and magazines. Newspapers (very limited) were available in the dining room. The car hire company, Hertz, were the most least helpful during our stay did not explain the components in the car - attitude was fairly rude and not polite. I booked a treatment in the spa but was not told beforehand if the therapist was male or female. They use both. I cancelled my treatment when told it would be the opposite gender to me.
All in all we enjoyed our stay would return to the hotel.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaTD4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2010

We were arriving with great expectations to this hotel as this was our first visit to Majorca.
On entering the hotel with our luggage we were looking for some help to take our luggage to the Reception to book in. There was noi one in sight!

The concierge was in the Reception area and he booked us in. It is not the job for the concierge to do this. There was no other person at the reception. No bell boy either.
I was surprised that this is a 5* establishment.
For some ten days we had the same Menu in both Restaurant and bistro. This is UNACCEPTABLE!! They could not make a decent tossed salad either! As we booked in for full board and paid in advance which made our stay miserable.
The Room Service Menu was the same with a somewhat reduced items as the menue in the bistro.
The Restaurant and the Bistro was generally empty--whilst the bar area was visited by rowdy men drinking beer.This is not our idea of a 5* hotel and restaurant/bistro.
The only saving grace was the willingness of of the staff to please. Poor souls!

There is no shop on the premises where one could buy a newspaper or a souvenier.

There was no coffee making facilities in the room? Why??

Let me be fair: the breakfast buffee was very good--this is the only + which I can add !

Please do not disappoint your friends and recommend this hotel to anyone.

  • Stayed August 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BERG3152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about GPRO Valparaiso Palace & SPA

Property: GPRO Valparaiso Palace & SPA
Address: Francisco Vidal Sureda 23, 07015 Palma de Mallorca, Majorca, Spain (Formerly Grupotel Valparaiso Palace & Spa)
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Palma de Mallorca
#6 Business Hotel in Palma de Mallorca
#8 Spa Hotel in Palma de Mallorca
#13 Family Hotel in Palma de Mallorca
#16 Luxury Hotel in Palma de Mallorca
#17 Romantic Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:5 star — GPRO Valparaiso Palace & SPA 5*
Number of rooms: 174
Official Description (provided by the hotel):
Situated in an excellent location overlooking Palma de Mallorca's bay and sourrounded by magnificent gardens, yet only a few minutes from the city center. Rooms: large, luxurious rooms and suites, fully equipped with a furnished bathroom, hair dryer, bathrobe, heating / air-conditioning, Sat-TV, minibar, safety deposit box and terrace with a magnificent panoramic view. Spa & Wellness Center: The Nayara Spa invites you to relax in a truly luxurious style. ... more   less 
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Also Known As:
Grupotel Valparaiso Palace Hotel Palma De Mallorca
GPRO Valparaiso Palace & SPA Palma De Mallorca, Majorca

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