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“Beautiful hotel, very poor staff”

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GPRO Valparaiso Palace & SPA
Ranked #19 of 74 Hotels in Palma de Mallorca
Certificate of Excellence
Reviewed 15 September 2013

Just back from 5 days here and feel compelled to share my experience.
As you approach the hotel, it looks like a 60's concrete block, not very inviting.
However, don't let this impression worry you. The hotel and facilities are wonderful, recently refurbished, completely up to date, high quality and very tasteful. Beautiful interior, great rooms all with a view of the sea, wonderful swimming pools and spa. Nice location, top of a hill 10 mins in a taxi from the centre of Palma.
Unfortunately, it is badly let down by the very poor quality of staff working there. It was as if no one could be bothered. You get better service in McDonalds. There is no hotel manager and everyone seems to have their own agenda; ignore the customer or be unhelpful and sometimes downright rude if you can be bothered.
The food was pretty decent but in light of the shocking service, everything was way overpriced.
Maybe the staff were offended because I booked very last minute through travel republic and paid 200 Euros per night, I got that impression anyway. I've been brought up to treat everyone with manners, decency and respect. As a result I expect the same back, whether I'm paying 200 Euros or 400 Euros per night, it should not matter. Well it seems to matter a lot at this hotel.
It is the first time I have been told that it is impossible to have a late check out (I was prepared to pay extra), they did not even check the computer "we are very busy it is not possible", not even an I'm sorry.
No one even asked if we enjoyed our stay.

  • Stayed: September 2013, travelled as a couple
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14  Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 - 281 of 622 reviews

Reviewed 15 September 2013

The hotel was lovely, everything I had hoped for, great room, nice bathroom with a relaxing spa and beautiful grounds. Two wonderful swimming pools with comfortable sun loungers. Unfortunately the service that I received from the majority of the staff was in stark contrast to the surroundings. They were completely unwelcoming, disinterested with any problems or requests and at sometimes even rude. Their behaviour is not at all what I would have associated with this type of hotel. Based on my experience I would not recommend this hotel.

Room Tip: I would not recommend this hotel due to the poor service
  • Stayed: September 2013, travelled as a couple
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5  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013 via mobile

We have stayed here several times and always enjoyed it. The hotel has been much improved by the recent face lift. What we really appreciate is that many of the same staff are there every year and this year the chap on reception put us into a better room (on a higher floor so with even more fantastic views) because he recognised us!
It is not cheap but we work hard for this holiday and so don't mind. But we expect to pay Edinburgh prices. That's made up for by the good service, spotless rooms, great pool, good food and the best views in Palma!

  • Stayed: September 2013
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2  Thank NH110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

me and my daughter went for 5 days for a much needed break for us both, it didnt dissapoint just sunbathed read and ate.lovely hotel the breakfast was great real smoothies we only went b&b glad we choice that the food was o;k .went into porta potels for food the food was lovely expensive but worth it. i think it was called the ritz were we ate,loved palma loads of places to eat.would defo go back great

Room Tip: we had a sea view
  • Stayed: July 2013, travelled with family
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1  Thank deniseLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013 via mobile

If you want a 5 star hotel close to Palma (taxis about 8 euros available just outside the hotel) then the Valparaiso will take some beating. 2 swimming pools and a spa. Attentive service, lovely breakfast.

  • Stayed: August 2013
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3  Thank 57andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

Nice hotel, very clean. We went with our 3 year old son. He loved the two large swimming pools. Plenty of room to avoid others sunbathers (who might not want to listen to an excited 3 year old all day)
The breakfast buffet is excellent but the hotel restaurant was a bit of a letdown. The service was good but we found the food disappointing.

  • Stayed: June 2013
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Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

This was our 12th stay in this hotel so clearly we always have an amazing time. 5 stars speak for themselves, the facilities are unbelievable- especially the spa area. The staff are amazing and rarely change which, to me, speaks volumes about the type of company it is. They remember us year after year and make our holiday. There are plenty of 5 star hotels out there but it's the staff that keep us coming back year after year, they will go out of their way to make sure you enjoy your holiday.

  • Stayed: July 2013, travelled with family
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2  Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about GPRO Valparaiso Palace & SPA

Address: Francisco Vidal Sureda 23, 07015 Palma de Mallorca, Majorca, Spain (Formerly Grupotel Valparaiso Palace & Spa)
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Palma de Mallorca
#6 Business Hotel in Palma de Mallorca
#8 Spa Hotel in Palma de Mallorca
#13 Family Hotel in Palma de Mallorca
#17 Romantic Hotel in Palma de Mallorca
#19 Luxury Hotel in Palma de Mallorca
Price Range: £111 - £427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — GPRO Valparaiso Palace & SPA 5*
Number of rooms: 174
Official Description (provided by the hotel):
Situated in an excellent location overlooking Palma de Mallorca's bay and sourrounded by magnificent gardens, yet only a few minutes from the city center. Rooms: large, luxurious rooms and suites, fully equipped with a furnished bathroom, hair dryer, bathrobe, heating / air-conditioning, Sat-TV, minibar, safety deposit box and terrace with a magnificent panoramic view. Spa & Wellness Center: The Nayara Spa invites you to relax in a truly luxurious style. ... more   less 
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Also Known As:
Grupotel Valparaiso Palace Hotel Palma De Mallorca
GPRO Valparaiso Palace & SPA Palma De Mallorca, Majorca

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