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“Weekend Getaway”
4 of 5 bubbles Review of Puro Hotel

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Puro Hotel
Ranked #31 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Weekend Getaway”
4 of 5 bubbles Reviewed 18 May 2014 via mobile

Perfect weekend getaway, situated in the heart of Palma and walking distance to most places. Shuttle to the Puro Beachclub every hour. Don't forget to make reservations. We also got very good restaurant recommendations from the hotel reception.

Stayed May 2014, travelled as a couple
Helpful?
Thank JonasOsborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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470 reviews from our community

Traveller rating
    222
    157
    51
    33
    7
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250
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Spain
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

We spent two nights and I want to live there, it is the perfect place for the new English word SHERMAZING, no seriously, from the moment you are greeted at the reception by beautiful ladies, it all just gets better.Our room was enormous with a comfy big bed, lovely pillows & duvet, crisp white bed linen and bathroom!! well you will want one in your own home, towels just so big and thick, hair dryer, good make up mirror, fantastic t.v. with loads of channels, air con or heat, safe, lovely clean wood floors, room service if required with really good hours and room service food very nice choice (look up my review on their restaurant OPIO) Breakfast is just lovely, the young guys are so charming and if your in need of anything they will make it happen, they have home made little rolls, some are olive but oh my god the onion rolls are to die for also fresh scrambled egg, crispy bacon, hams, cheeses, etc. etc. etc.
We have travelled extensively and always 5 star, this little hidden away boutique hotel in the heart beat of the city is not a gem but a diamond, I hate to share this because in the future I will find it so booked up I will never get the chance to stay in again, but I must as it also has a spa, a Jacuzzi and a shuttle bus to their beach hotel. The crème del la crème the restaurant/bar so professional but that has to be another write up under my name and RESTURANT OPIO PALMA DE MALLORCA.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoodieCriticLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 15 May 2014

Stayed for a weekend in April with my husband. We have been to Palma before but it was our first visit to the Puro Hotel. Although it has been photographed to a high standard and is a grand old building some of the colours and fixtures didn't work for me. Couldn't get to grips with a near "Black" bathroom and the sharp corners of walls are not good if you are as clumsy as I am with my contacts out. My husband seemed on the fence and I got the short straw to pen this review. Palma as ever was a delightful pot of many tastes, we will return but maybe try another hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank withextrajam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuroHotel, Director General at Puro Hotel, responded to this review, 4 August 2014
Dear Guest,
We really appreciate your feedback about Puro Hotel. We regret to know your experience was not so special as you expected. Our bohemian and luxury design is the brand from Puro as you can see in the pictures in every external web or even our website, "Puro white" in many spots mixed with black tiles make our difference. We are more than happy if you can enjoy the tastes of Palma easily thanks to the perfect location of our hotel.
We will be happy to welcoming you back in Puro Hotel soon.
Best wishes,
Miguel Barceló
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luzern
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Nicel Hotel with great stuff, very central and very clean and cosy. The Breakfast was wonderful and the stuff was extremely helpfull with everything. Palma is wonderful and this Hotel ist the place to stay. Only one little details bothered me: the mirror in the bathroom was extremely high and there was no mirror for the whole body in the room.

Room Tip: Better choose a room facing the inside yard of the Hotel, because it is very central and there is a...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anygisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

This hotel had great service and the location was just perfect. We were hosted at the reception by very friendly ladies who recommended great restaurants and beaches. The hotel has actually been renovated recently so the ambience was great.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Arvind G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 27 April 2014

We went to the bar on Friday evening. We were very disappointed with the chaotic and unfriendly bar service.
In particular, the female bar attendant seemed not very capable. Queuing for a long time we saw that she tended to serve customers out of order - not a good sign of experience. It caused great frustration. Also, she never smiled, banged down drinks etc.
We left never even getting served. We won't go back.

Stayed April 2014, travelled as a couple
Helpful?
4 Thank TimF_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuroHotel, Director General at Puro Hotel, responded to this review, 12 August 2014
Dear Guest,
Thanks for taking your time leaving your feedback in Tripadvisor. We always take advantage of our guest comments at any of our departments and take them seriously. I’m very sorry for this misunderstanding and if our service didn’t fulfill your expectations. If you read other comments in our profile, you will notice that this is not our standard of service and we can show you next time you come to OPIO.
We look forward to welcoming you back in Opio bar at any time you desire.
Regards,
Miguel Barceló
-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

We would absolutely choose this hotel for our next stay in Palma. The room was nice with a big bathroom and a huge bed.
The roof top was a very nice place to relax on the sunbeds.
The hotel is walking distance to the shopping and restaurant areas and from all the historic builidings such as the cathedral. The staff at the hotel were kind and helpfull.

The therapist at the SPA was very good! She new everything about foot reflexology and I learnt a lot during my treatmant :)

The hotel provided a shuttle service to Puro beach wish was a nice area. The only negative I have to say about that is that we felt that the staff was arrogent and only took care of the regulars.

Room Tip: 252 was a nice room as it was quiet and close to the sunbeds on the roof!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puro Hotel

Property: Puro Hotel
Address: Calle Montenegro 12, 07012 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca > La Llotja-Born
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Palma de Mallorca
#12 Spa Hotel in Palma de Mallorca
#21 Romantic Hotel in Palma de Mallorca
#30 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Puro Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Home of the modern and cosmopolitan Traveller.Puro Oasis is a boutique hotel offering barefoot luxury in the heart of the old town of Palma. ... more   less 
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Also Known As:
Puro Hotel Palma De Mallorca, Majorca

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