We travelled to Palma for a friend's wedding last weekend. We chose the Balanguera for price and design reasons.
The design of the hotel is gorgeous and very cool - a typical boutique hotel - and the rooms were clean. Unfortunately the service left much to be desired.
We were put in a twin room for the first night of our stay, despite booking a double room 5 months earlier. This was particularly disappointing as it was our only summer holiday shortly after getting engaged! The staff at reception did not even bother to tell us we would be in a twin room until we arrived in the room and saw it for ourselves. They were unable to move us until the following day as the hotel was full and did very little to appease the situation (they offered us a checkout 2 hours later than usual on our last day).
The rooftop area is nice but very small with only 4 sunbeds for everyone at the hotel and a pool which is around 12ft x 6ft (i.e. very small). It's pretty though and if you can get a bed, it's very relaxing.
The hairdrier in our room was broken which was a nightmare when we were getting ready for our friend's wedding. Thankfully at the last minute we were able to use another room at the hotel so I could dry my hair.
My partner needed to dry clean his trousers the day we arrived (Saturday) and the hotel laundry was closed for the weekend. We asked at reception for a recommendation of a local dry cleaners and were informed that they were all closed for the weekend. This was untrue - when we went for a walk later that afternoon, we found an open dry cleaners just a few doors down from the hotel, which we could have used had we known about it earlier.
All in all we were happy with the hotel, however, we were very disappointed with the service. Unlikely to return.
- Official Description (provided by the hotel):
- The HM Balanguera Hotel is an urban 4-star hotel built in 2012. Its Mediterranean character and special design make it an attractive option for those seeking accommodation in the city of Palma de Mallorca. Its exceptional location, close to the city center, allows guests to reach the main attractions in a few minutes walk. Museums, historic buildings and shopping areas are easily reached without the need of a car. ... more less
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- Also Known As:
- HM Balanguera Palma De Mallorca, Majorca