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“Good value for travelling on a budget but terrible service!” 3 of 5 bubbles
Review of HM Balanguera

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HM Balanguera
Ranked #11 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
London
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good value for travelling on a budget but terrible service!”
3 of 5 bubbles Reviewed 13 September 2013

We travelled to Palma for a friend's wedding last weekend. We chose the Balanguera for price and design reasons.

The design of the hotel is gorgeous and very cool - a typical boutique hotel - and the rooms were clean. Unfortunately the service left much to be desired.

We were put in a twin room for the first night of our stay, despite booking a double room 5 months earlier. This was particularly disappointing as it was our only summer holiday shortly after getting engaged! The staff at reception did not even bother to tell us we would be in a twin room until we arrived in the room and saw it for ourselves. They were unable to move us until the following day as the hotel was full and did very little to appease the situation (they offered us a checkout 2 hours later than usual on our last day).

The rooftop area is nice but very small with only 4 sunbeds for everyone at the hotel and a pool which is around 12ft x 6ft (i.e. very small). It's pretty though and if you can get a bed, it's very relaxing.

The hairdrier in our room was broken which was a nightmare when we were getting ready for our friend's wedding. Thankfully at the last minute we were able to use another room at the hotel so I could dry my hair.

My partner needed to dry clean his trousers the day we arrived (Saturday) and the hotel laundry was closed for the weekend. We asked at reception for a recommendation of a local dry cleaners and were informed that they were all closed for the weekend. This was untrue - when we went for a walk later that afternoon, we found an open dry cleaners just a few doors down from the hotel, which we could have used had we known about it earlier.

All in all we were happy with the hotel, however, we were very disappointed with the service. Unlikely to return.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank L0nd0nG1rl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle L, Guest Relations Manager at HM Balanguera, responded to this review, 16 September 2013
Dear guest,

Thank you for choosing to stay at HM Balanguera and for taking the time to provide feedback on your recent stay. I am disappointed to learn that the level of service you received did not live up to the high standards we strive to achieve every day. If you wish you can contact me directly at bookings1@hmhotels.net, I’ll be happy to manage your case personally and hear about your suggestions.

In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at HM Balanguera.

Best regards from Palma.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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830 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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English first
Exeter, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

My girlfriend and I spent a week at the HM Balanguera during September 2013. Straight away as we pulled up in the taxi I was impressed with the outside of the building.
As we entered I was even more impressed with the lobby and the beautiful smell of the place.
The staff were always helpful and knowledgeable about the local area (bus routes etc), the hotel was always clean, the room was lovely with a great shower/beds/mini bar, I had an excellent nights sleep every night, the breakfast was delicious and the roof area was extremely picturesque.
Some people have commented on here that the roof pool is more like a large bath, which is true, but it is still a beautiful space to relax and take a refreshing dip to cool down.
It takes roughly 10 minutes to walk from the hotel to the sea front or into the centre of Palma. What's more, the surrounding area is filled with lovely bars, bakeries and cafes, which are slightly cheaper than those on the sea front without sacrificing quality.
I would definitely stay here again and would recommend that others do if they are looking for a funky place away from the other larger (noisier) hotels. The only downside being that the Wifi was not working while we stayed, something that a few others had already pointed out before we stayed.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle L, Guest Relations Manager at HM Balanguera, responded to this review, 16 September 2013
Dear guest,

Thank you for taking the time to share your positive feedback on TripAdvisor following you recent stay with us. We were very pleased to hear that you enjoyed you stay at HM Balanguera. I would like to apologize for the issues with the Internet, we are aware of the problem and are working on improving this particular service.

Thank you again for the encouraging words, we look forward to welcoming you back at the HM Balanguera soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 September 2013

Liked the stylish, cool white look throughout the hotel. Great staff who were very keen to help with queries or just chat and ask about your day. Nice room. Interesting rock wash basin, I´ve never seen anything like it before. Good bed and shower. There´s a small pool on the roof which was nice with great views but it did get busy! Still worth trying though as really special. Breakfast was amazing. Cava, juice, fresh fruit, cold cuts, eggs, cheese, pastries...all delicious. Would definitely stay here again.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 11 September 2013

We were so excited about our stay as the reviews on here were just outstanding, and it did not disappoint. The hotel greets you with a fabulous smell... If I could bottle it I would have. The hotel is very unusual, unique and interesting. Our room was clean, comfortable and quiet with a great mini bar and powerful shower. The receptionists were always warm, helpful and professional. The location was great as it was just outside the busy and bustling city and provided a welcome retreat from a busy day sight seeing! I really enjoyed the selection at breakfast as well, no time in the morning made a difference to what you could expect. A particular high point is the roof top terrace and pool. I read quite a few comments that it was very small, it is very small but perfect if you just want a quick dip or to cool off. This area is amazing in the evening. The only negative would be the access to wifi at this hotel as it stopped working after a few days but I didnt mind too much. Overall, I loved our stay and would highly reccommend it to anyone. I hope to visit again in the future.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BriKathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banbury
2 reviews
5 of 5 bubbles Reviewed 8 September 2013

Just back after an excellent week here. So pleased with my choice, after all the careful research paid off. We found the room to be comfortable, loved all the fresh spotless white linens and wood, it works well.

The staff are personable and when I asked for extra bed linen it was no problem at all. Helpful at reception and gave us good advice on a getting around the city.

Breakfast was appealing, fresh fruits and really good cheese. The catering staff are on the ball and clean tables and bring extra hot water with no delays.

This was a perfect base to get out and see the city and surrounding country and was so good to return to such a cool, calm space. This is the difference from other places we have stayed, where you don't really enjoy the hotel to the degree that you can genuinely relax.

This came close to the perfect h

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sammygregg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estelle L, Guest Relations Manager at HM Balanguera, responded to this review, 10 September 2013
Dear guest,

Thank you for taking the time to share your positive feedback on TripAdvisor. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important and I am pleased to see that our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the HM Balanguera.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 September 2013

We were happy with this hotel. Clean and modern and quite new so had a fresh feel to it. The bedding and towels were also white and new and the bedroom was lovely with a quite simple but attractive design type feel to it. There is a good open space downstairs next to reception with lots of seating and they have magazines and daily newspapers to look at and that´s also where they serve breakfast. It was pretty good for a small hotel and we enjoyed it every morning! Slept well and found the staff very approachable and had no problems with noise.

Stayed August 2013, travelled as a couple
Helpful?
Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

We stayed here for 4 nights. The staff is very friendly and helpful. The rooms are very nice and spacious enough. The sink is in the room itself and we found that less conveniant, but it adds to special atmosphere. The wohle atmosphere is quite special. Breakfast was ok. I missed the boiled eggs though. The concept of breakfast we did't like at all. There is one big family table at which you sit next to the other guests. An other option is to sit (also with others) on very low salon tables. Not veru useful for eating. At the end of the breakfast time, it got very histerical. People were almost fighting for their foor, and the staff couldn't add up to the expectations. Overall a very pleasant hotel with a few points for improvements.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sjoerd701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HM Balanguera

Property: HM Balanguera
Address: Calle Balanguera 37, 07011 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Palma de Mallorca
#5 Romantic Hotel in Palma de Mallorca
#7 Business Hotel in Palma de Mallorca
#11 Luxury Hotel in Palma de Mallorca
#22 Family Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — HM Balanguera 4*
Number of rooms: 40
Official Description (provided by the hotel):
The HM Balanguera Hotel is an urban 4-star hotel built in 2012. Its Mediterranean character and special design make it an attractive option for those seeking accommodation in the city of Palma de Mallorca. Its exceptional location, close to the city center, allows guests to reach the main attractions in a few minutes walk. Museums, historic buildings and shopping areas are easily reached without the need of a car. ... more   less 
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Also Known As:
HM Balanguera Palma De Mallorca, Majorca

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