I recently stayed here. We accidentally damaged a bed sheet advised the cleaner who said it doesn't matter. A month later they have charged 500 euros to my card and will not respond to e mails or calls. When I called reception they advised the manager doesn't care about the charges and isn't bothered about his reputation as a hotel owner.
I have e mailed every few days for the last three weeks and have yet to receive an answer. I will continue to seek a refund but be warned.....do not trust this hotel
- Official Description (provided by the hotel):
- The Hotel Is Ideal For People Looking To Relax And Enjoy A Relaxing Holiday, During The Day At The Pool And Solarium Hotel Night And Visit The Environment Of Puerto Portals. By Its Location In The Hotel Grounds Are Short And Golf, Tennis And Paddle, Water Sports, Shops, Supermarkets, Bars / Restaurants And A Football Field With Natural Grass. THE HOTEL IS LOCATED ONLY 200 M FROM PUERTO PORTALS. Directions TO reach the hotel from the airport of Palma, should follow the motorway towards PLAMA-ANDRAITX. PALMA HAPPENING IN THE SAME DIRECTION TOWARDS about 4 miles ANDRAITX ARE signaling (BENDINAT-PORTALS NOUS) must leave the highway and follow the direction through a tunnel until you reach a roundabout. RIGHT ALONG COME TO THE PLAZA Portals Nous. ... more less
- Reservation Options:
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- Also Known As:
- Portals Palace Hotel Palma De Mallorca, Majorca