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“Great experience”
Review of Palma Suites

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Palma Suites
Ranked #33 of 73 Hotels in Palma de Mallorca
Certificate of Excellence
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great experience”
Reviewed 24 November 2013 via mobile

We had a wonderful stay in this modern apartment hotel, the suite had everything we wanted. Good location and very helpfull staff. We got a lot of good advice from the staff on what to do and where to eat in Palma. The rooftop was a perfect place to relax after a day on the town.

Stayed October 2013, travelled with family
Helpful?
3 Thank V H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

Traveller rating
    195
    60
    21
    18
    7
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56
170
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7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 November 2013 via mobile

Others mentioned the location was a bit iffy, but actually it was walking distance to everywhere and absolutely fine.

The room was a good size for 2 and the bed was really comfortable!

Only very minor negative was there were no toiletries in the room except a hand wash/shampoo. Since we only had hand luggage from the flight, I had assumed there would be some in a 4* hotel.

We didn't have breakfast in the hotel as so many lovely cafés nearby.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Psychtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
1 review
Reviewed 8 November 2013

We had a very nice holiday at the Palma Suites and while the hotel is 4 stars the service and quality of the rooms are 5 stars. The room is very large and kept very clean and the workers are professionals that look after the holiday makers as stars. They learn the name of the guests and always want to help. Location is also very good. Thank you Palma Suites.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2013

We stayed at Palma Suites from 5th to 12th October.

I can’t believe the previous 4 reviews refer to the same place. I’ve waited a couple of weeks to calm down and stick to the facts, so to cut a long story short:

The hotel is in a rebuilt/refurbished building in an “interesting” area of Palma, which is, apparently, undergoing regeneration.

We agreed to move suite, so the hotel could do maintenance work in ours, subject to seeing the alternative room. We were assured by the owner and a member of his staff that this room was quieter than our original one, where we’d had some noise from the square outside in the early hours of Sunday. Before we saw the room, and while we were out, they allowed work to begin, while all our possessions were in there.

The promised help in moving our stuff didn’t materialise until after we’d moved it, the new room had dirty crockery and a dishwasher that didn’t work. This was obviously something the previous occupants hadn’t worried about, and was easily resolved by switching the trip switch back on. The hotel did provide a bottle of wine and some soft drinks by way of recompense.

On Tuesday and Thursday nights the local area is part of “the Martian route”. Local bars and cafes offer tapas and a drink for 2 euros. This goes on until the early hours, followed by lots of “goodbyes” and the rolling down of shutters, until around 5am. Unfortunately, the noise in the suite was such that we might have been in the street with them. Had we been there in the summer it would have been on Wednesday nights too.

During Wednesday afternoon the hotel handyman visited the suite several times to fix towel rails in the shower room. This, and the overflowing shower trays (too shallow), made me feel that the hotel had opened too soon after its rebuild. I don’t take holidays to do hotels’ snagging for them.

The general standard of the hotel doesn't match its star rating, and the room sizes vary (our first was very small for a standard suite). The owner and his staff are very friendly and generally helpful, but though they try very hard, they aren’t as efficient as they could be. More attention to detail and better communication between them would help.

Out of interest we asked the owner if he’d stayed in any of the suites. “No”, was the reply. So, if he doesn’t stay there…

Room Tip: Choose somewhere else
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BluesCat51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmaSuites, Director General at Palma Suites, responded to this review, 7 November 2013
We sincerely apology for not meeting your expectations. Turning an existing old building into a sophisticated hotel is never very easy, especially here in Spain. But we are determined to rectify all its deficiencies in order to deliver a product of the highest possible standards. Unfortunately, we had to enter into your suite to rectify a potential bad water leak, but the workers were supervised at all times by a member of our staff to ensure the security and integrity of your personal belongings.
Staying in the heart of a vibrant city center has it pros and cons. We regret that the noise level was disturbing your sleep. Your complaint is the first of this kind. Many of our guests take the opportunity on Tuesday nights to explore and enjoy this special "tapas" evening.
We would very much like the two of you to return and to enjoy this fabulous city, and we hope to see you as our guests in a near future.

Peter Ödlund, Manager and Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Algiers, Algeria
Level Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 October 2013

Brand new hotel under Scandinavian management where a lot of attention is put on service (among the best I've known in the past 10 years). The rooms are spotless, very well furnished and feel truly like a home away from home. The location was in our minds perfect, far enough from the main tourist hotspots, on a small plaça and in a nicely untouristy part of the old town, yet close enough from everything you'd like to visit. Definitely a place we'll visit again!

Room Tip: Corner suite on the two highest floors, ask for the cathedral view
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexbeaulieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma de Mallorca, Spain
1 review
Reviewed 22 October 2013

This hotel is ideally situated, close to shops, restaurants and site seeing. The staff is always available, courteous and eager to help. The rooms are clean, functionnal and well decorated. I would come back here anytime and I would recommend this hotel anytime! It's money well spent!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

We first stayed here in June and enjoyed it so much we decided to return in Oct. An extremely clean and comfortable apartment with great Swedish design and the bonus if a small rooftop pool. The old town location boasts some wonderful restaurants serving great quality well priced food. The staff are extremely helpful and friendly particularly Katya, Anne Charlotte and Marti. We will definitely return!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palma Suites

Property: Palma Suites
Address: Plaza Mercadal 8, 07002 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Palma de Mallorca
#32 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palma Suites 4*
Number of rooms: 35
Official Description (provided by the hotel):
Palma Suites is the first 4-star 'aparthotel' concept to arrive in Palma. It is designed to appeal to anyone, whether couples or professionals, who want to comfortably sample the life of being a Palma resident in the atmospheric "Casco Antiguo". Situated right in the heart of the old Casco Antiguo district in Palma, Palma Suites opened its doors in May 2013. This is Palma's first 4-star apartment hotel and is located just a stone's throw from the local market and the Carrer del Sindicat shopping street. Palma Suites is located in Plaza Mercadal, near the famous Plaza Mayor square, with quaint lanes and alleys leading off in all directions. A very central location in historic surroundings featuring many buildings from the Middle Ages. Palma Suites is the first 4-star 'aparthotel' concept to arrive in Palma. It is designed to appeal to anyone, whether couples or professionals, who want to comfortably sample the life of being a Palma resident in the atmospheric "Casco Antiguo". What characterizes these "snow bird" couples, for example, is the wish to enjoy life and each season to the fullest. Palma Suites is the ideal and hassle-free home in the sun for when the cold and darkness get too overwhelming. Health benefits are proven and the essential vitamin D, which only the sun can provide, is here all year round. On arrival at Palma Suites-Plaza Mercadal you will begin to discover the magic of the city's unique, Mediterranean cosmopolitan mix. It involves an active and comfortable lifestyle where the secret lies in being able to enjoy Mallorca by day; by going to the beach, sailing, golfing, walking in the mountains, and much more, and then explore Palma by night. Suite sizes vary from 34 to 75 square meters. Light and airy, tastefully designed and very comfortable. Interiors feature Scandinavian simplicity with touches of the Mediterranean added by way of fittings, textiles and art. The suites are fully equipped with everything you can possibly need. The suites are available in the following size classifications: Single Suite, Junior Suite, Standard Suite, Triplex Suite and Penthouse Suite. All suites include bedroom, bathroom and sitting room with generous storage space. All are fitted with a modern kitchen, dishwasher, stove with oven, toaster, fridge and freezer and espresso coffee machine. Under-floor heating and air conditioning are standard. Flat-TV, high capacity W-Fi and wireless multimedia connections. The larger Queen Suite and Royal Suite apartments are equipped with washing machines and tumble dryers Other Amneties Sofa beds provided for short visits from family and friends. Apartment for disabled persons is available. Small pets allowed, but please contact us in advance. Reception and concierge-service. - Bistro Bar and indoor breakfast lounge. - Roof terrace with small heated pool and sun loungers. - Gym. - Laundry room - own washing machines in Triplex Suite and Penthouse Suite. - Weekly cleaning service. - Close by public underground parking garage available at special rate of €15.00 Per day. Open 24/24. - Additional daily housekeeping at a rate of : 10€/day. - Small Pets are welcome: 15€/day ... more   less 
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Also Known As:
Palma Suites Palma De Mallorca, Majorca

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