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“Very medium”

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UR Mision de San Miguel
Ranked #45 of 73 Hotels in Palma de Mallorca
Stockholm, Sweden
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very medium”
Reviewed 11 October 2013

This hotel is not what we expected! A so called Urban hotel should have soul and personality. This hotel has no soul and no attention to detail. Yes, good location for shopping but very noisy and my toilet was broken 3 days out of 5 but any compensation? No! The hotel is not worth the price. 1 English TV channel??? With few improvments this could really be a star. An inner courtyard with nice potential but now with dead flowers and with noone checking up on it. I will not stay here next time I go to Palma. The best thing with the hotel was the great guy in the reception.

Room Tip: Don't chose a superior room facing the courtyard - very noicy!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eee20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 5 November 2013
Dear Guest,

We thank you for taking the time and effort to write your opinion on your recent stay in. Your review helps us to know how we can still improve the experience of our guests and to us that is of prime importance.

Regarding the comfort and style of the room, we would like to apologies that on this occasion these could not satisfy you. Nevertheless, we want to point out that for your next holiday we would be more than happy to assist you to choose the accommodation that best suits you, as in UR Hotels we offer many different types and rates. Moreover, we are sad to hear that you found imperfections in the room, and we lament not to have been informed about this during your stay. For our technical department, responsible for the maintenance and care of the installations it is an honor to may solvent any little failure that is produced at UR Hotels.

On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the receptionist. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were the best part of the hotel.

Hoping to may receive you again in the future, we assure you in advance our most caring dedication, wishing we can change through it your opinion.

With kind regards,

Pilar Molina
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 October 2013

It's not a converted church building or converted brewery with lots of interesting features, carved stone or beams; although it may be on the site of one, it's a new hotel down a side street in a busy part of the city near the bus and train station.
It's built around a courtyard which doubles up as a restaurant so you have to walk through the restaurant and bar to get to reception and back again to get to your room which must be slightly off putting for the well dressed business diners having casually dressed tourists with cases parading past them.
The room we had was a generous size. It came complete with towelling robes, but nowhere to hang them. The tv had lots of channels, but all seemed to be Spanish. There was a 'pillow menu' and for €2 a day you could upgrade your pillow. They charged a €50 deposit for the room safe key. The room although double glazed was noisy with sound reverberating around the courtyard and corridors.
The restaurant is run by a celebrity chef, but the breakfast was Amateurish. Orange juice, although In a nice glass, was from a carton. Yogurt in a carton, and only strawberry available. There was corn flakes and muesli, bread, mini crossaints, and buns. The hot food being bacon, scrambled eggs or boiled eggs. You set the table yourself and the staff only seemed to clear tables at the end of their shift. Cereal bowls were chipped and when I asked for another the response was ' it's ok'. There was a drain smell in the courtyard and on asking I was told 'it's normal'. The restaurant/bar staff's English wasn't good so some things may have got lost in translation.
There are a number of four star small hotels in Palma and most have swimming pools and some outside space where you can relax which this place lacks. Most are in more desirable locations, can be less expensive but get booked quicker.
My advice would be that if you need a base near the bus/train station then this could be an option if you can get a quiet room at a discounted price and don't bother with breakfast. There is a lot of graffiti in the area and being close to the bus/ train station the shops, cafe's etc aren't exactly upmarket and you get a fair share of undesirables although we never felt unsafe late at night as the streets are well lit and police cars patrol the pedestrianised streets.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 5 November 2013
Dear Guest,

Thank you very much for your comments which are greatly appreciated. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At UR Hotels, we continuously strive to meet your needs and desires; therefore your feedback is very important to us.

We took good note of your remarks related to our culinary offer and we feel sad about your disappointment. The gastronomy is one of the pillars of our chain and we can assure you that it is essential for us that our customers enjoy our cuisine. Nevertheless, we passed your constructive comments to the chef and we are already revising our procedures in order guarantee the accomplishment of our high standards of quality in food as well as a splendid service from each and every staff member. We lay high value on the client orientation of our employees, as we understand that this is a prime factor to achieve maximum client satisfaction. We are very sorry that your experience did not meet your expectations.

We would like to thank you once more for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of UR Hotels.

Faithfully yours,

Pilar Molina
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lelystad, The Netherlands
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 September 2013

The Hotel is very nice and clean. Location is excellent. Right in the middle of the shopping area
in the Center of Palma. Parkinggarage of the hotel is a must. Outside parkingspace is very limited. We had a Suite Terrace wich was very spacious except for the tiny Bathroom. Only space for 1 person at a time.
Other issue is that there is no elevator and the Suites are on the 3rd floor !! There was no help for our Luggage so we had to haul them to the 3rd Floor through the Stairs ourselves !!
I can still feel my poor back.
Breakfast was reasonably good for a Spanish Hotel.
Overall it was a pleasant stay.

Room Tip: Suites with balcony are very spacious. Balcony also is very large, Bathroom however is really much t...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobenDied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 21 September 2013
Dear Guest,
We are very grateful for the review you wrote. Thank you for highlighting our hotels ´cleanliness and location, it is nice to know you could enjoy it!
We are very sorry that you didn’t receive help with the baggage, please allow us to express our sincerest apologies. We continuously strive to meet your needs and desires; therefore your feedback is very important to us and we are revising our procedures to study how we can still improve or adapt this service.
Hoping to may receive you again in the future, we assure you in advance our most caring dedication.
Kind regards,
Pilar Molina
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottinghamshire, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 August 2013

Stayed for two nights in the suite, which was a large room with two bedrooms and a terrace.

Wasn't a problem for us but one issue is the lack of a lift - you have no choice but to climb three flights of stairs.

Breakfast here is great - a nice large buffet with hot food and cold in a lovely room (although it used to be served in the courtyard, it's now in the underground restaurant)

Staff very friendly. Restaurant/bar seem to be run separately to the hotel because strangely when I bought some drinks I couldn't put them on the room bill.

Room Tip: If you've mobility problems make sure you are near the ground floor
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newsperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 31 August 2013
Dear Tripadvisor member,
We would like to express our gratitude for the comments you made about your stay. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have been able to do so on this occasion.
We would be absolutely delighted to accommodate you on your next visit to Mallorca.
Kindest regards,
Pilar Molina
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stoke!
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 August 2013

Stayed here with family for the 1st two nights of our holiday in Mallorca. We arrived very late from the airport and were greeted in a friendly and helpful way by both reception and the bar staff (who offered to keep the bar open so that we could have a much needed drink in the courtyard).
The next morning we realised how perfectly situated the hotel was as despite being tucked away (dont let this put you off). We were within easy walking distance of any of Palma's attractions.
Our room was fine, and we thought good value for money compared to other hotels in Palma. We will stay again on our next visit, which we are already planning as Palma is great!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philfromstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 29 August 2013
Dear Tripadvisor Member,

We would like to thank you for your preference in selecting the UR Hotels for your vacation, as well as for taking the time to tell us about your recent and positive experience. It is always a pleasure to hear that our guests enjoyed their stay in our Hotels.
We would be absolutely delighted to accommodate you on your next visit to Mallorca.

Kindest regards,

Pilar Molina
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 August 2013

Superior room with courtyard views mean room where you can look at people eating outside. Not very funny when there is a wedding celebration right outside your window. Receptionist nice and helpful, but manager offered us room at another hotel but then we had to pay extra. Nice location, but prizy and noisy. Not coming back.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, Director General at UR Mision de San Miguel, responded to this review, 9 August 2013
Dear Mrs. Anne,

We would like to offer our apologies for not meeting your expectations. We assure you that we always work to satisfy all our guest’s wishes and to make them all feel welcome and well attended offering options and alternatives to their requests.

We do appreciate your comments as they can help us to improve. We hope you consider visiting us again in the near future and to have the opportunity to offer you a very enjoyable experience.

Kindest regards,
Pilar Molina
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2013

I have stayed at this hotel twice before with my partner and have had a great time, so much so when my sister and I decided to go for a long weekend to Palma I instantly suggested San Miguel. Unfortunately this time round I found the hotel standards had dropped and the lovely breakfast in the courtyard had been moved to the dingy dungeon downstairs where there was no atmosphere. It would seem that the restaurant which is now not owned by the hotel takes precedence over the hotel and its guests! The staff were distant and not very helpful, when we asked for help with our cases down the stairs to the taxi we were told there was no one available. The hotel is definitely not 4 star and in need of Refreshing. It didn't spoil our weekend but its a shame when you have built up expectations that do not come to fruition

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar M, General Manager at UR Mision de San Miguel, responded to this review, 5 August 2013
Dear Mrs. Wendy:
We would like to thank you for giving us your opinion about your second stay.
Accordingly we have taken note of all your comments. We feel sorry that on this occasion we couldn’t reach our goal which is the complete satisfaction of all our guests in their stay at the UR Misión de San Miguel.
We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention.

Kindest regards,

Pilar Molina
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UR Mision de San Miguel

Property: UR Mision de San Miguel
Address: Calle Can Macanet 1A | 07003 Palma de Mallorca, 07003 Palma de Mallorca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Palma de Mallorca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#42 Luxury Hotel in Palma de Mallorca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — UR Mision de San Miguel 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Hotel UR Mision de San Miguel is a charming, small hotel perfectly situated inside Palma's old quarter. A perfect place to discover the romantic old town and the lively city centre of Palma de Mallorca. Built around an inner courtyard and with interiors decorated in a pure contemporary style, the hotel stands out for its exquisite natural light and is the ideal place for one to relax. The hotel remains open all year round and offers a personalised service to both businessmen and those who simply wish to enjoy their holidays. Its central location, with direct access to public transport makes it easy to reach any part of the island. Also the Hotel UR Mision de San Miguel has a two-story private parking (costs apply), private parking is recommended for small city cars. The hotel offers wireless Internet access in all its facilities. Internet connection and the use of safety deposit box in the room are both free of charge. A total of 32 rooms make up this peaceful, modern, boutique hotel which also offers guests the chance to taste some of the most delicious Mediterranean food at the restaurant of the hotel, who stands out for his original and innovative cuisine. Some emblematic elements of the original building, such as the dome of the ground floor, have been restored and maintained with its original design, and it is now the restaurant wine cellar. The two modern and comfortably furnished conference rooms are also equipped with internet access, air conditioning, a projector and large screen, and direct access to a courtyard which is ideal for coffee breaks. Due to the unique location of the hotel, guests can enjoy the main shopping areas and cultural activities, excursions, golf, restaurants, etc. Also from the hotel reception can be arranged any special request of the guest, boat trips, rent a car, excursions around the island, winery tours, visit to the Caves of Drach, etc. ... more   less 
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Also Known As:
Ur Mision De San Miguel Hotel Palma De Mallorca
UR Mision De San Miguel Palma De Mallorca, Majorca

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