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Hotel UR Portofino
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Reviews (567)
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All reviewsclose to the airportthe busrooms are smallsea viewlovely little hotelcycle pathminute walkstaff was very friendly and helpfulsmall supermarkethired bikespalma centreshort breaksea frontthe hotel is cleannice poolhotel is perfectlounge area
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Reviewed 24 February 2011

This hotel could be so good but for us was let down by very poor housekeeping. In one week's stay our room was only cleaned twice and that was only after I chased after the cleaners to check their list, cos we were never on it. On our first night the water was off for 6 hrs. so after a long day in Palma,where to top it all it rained, we couldn't shower.
Apart from that it's a nice hotel, the pool area is decent, although the lovely beach is only 2 mins. away. Breakfast was good with egg dishes available on request. We found plently of good restraunts nearby and what we liked is cos it's a residential area lots of locals ate in them.
Word of warning it' s only 10 mins. from Palma Airport! So if you don't like planes taking off and landing every 5 mins. don't stay here. We found it interesting and not a problem.
The walk to Palma along the lovely boulevard takes about 45 mins. but is worth doing at least once. Palma is great, the castle and cathedral are beautiful and there are lots of other lovely buildings.

  • Stayed: September 2010, travelled as a couple
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1  Thank bunto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2011

I've hesitated to post anything about this place - it's such a gem I don't want everyone else to learn about it. I've been to Mallorca twice, and frankly this place is AMAZING. It's outside of the main commercial area, about a 15m ride on the bus to the city center, but that means it's quiet and relaxing. I can't wait for my next trip back to Mallorca... so great! I'm not a shill for the hotel, just a big lover of this place.

  • Stayed: September 2010, travelled as a couple
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Thank bmvaughn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2010

We paid just under 60 euros per night without breakfast for a sea view room. 4th floor with sea view was given, but the bathroom smelt damp and we had only been given a set of towels for one. this was sorted when pointed out. Leaving the bathroom door open with the fan on for a couple of hours sorted the slight damp smell , easy, so why the cleaning staff couldn't have done this I am not sure.
the location is pretty good and it is quiet. we left our sliding door open all night ( as we couldn't get the room temp lower than 22C) and the only noise which disturbed us was the garbage truck coming round in the early hours. Being so close to the promenade was good and the walk to Palma easy, 30 - 45 mins. As it was December we parked easily each day, not sure it would be so easy in summer.
for the price the hotel is good. we paid the 9 euros each for breakfast and we had plenty to eat so couldn't have done it any cheaper anywhere else, 3 coffees, orange Juice, fresh fruit, meats & cheeses, sweet pastries - all nice.

It isn't one of the hotels we will remember as a highlight of any break, but for a cheap place to stay for a short break ? It did deliver.

  • Stayed: December 2010, travelled as a couple
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Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2010

Stayed here when first opened and it was excellent,but now the standards have dropped tremendously. The bar was permanantly closed the restaurant only opened for breakfast and the swimming pool had been drained but had part filled with dirty rainwater,rotting leaves and empty plastic Cola bottles,no attempt to clean it up was made during our stay.A strong smell of sewerage was constant in the bedroom coming from the bathroom plumbing so windows had to be left open. The magnetic closing device for the fire door on the corridor was hanging out of the wall and the door was wedged open with some cardboard,very health and safety conscious.The staff are excellent and very helpfull but the Manager was never there when asked for and his lack of foresight in not having any of the facilities available to the many guests who were staying there seems unbelievable as the loss of revenue must have been quite substantial. Loud disco beats started around midnight and continued untill around 4.00 am, they seemed to be coming from the basement of the hotel,not helpfull for light sleepers.The Hotel sadly lacks good management and could be improved very quickly by someone with some flair and good business sense.

  • Stayed: October 2010, travelled as a couple
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Thank palethorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2010

close to palma and airport, relaxed hotel, relaxed beach, quiet. nice are, nice people.

  • Stayed: October 2010, travelled as a couple
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Thank james_sylvester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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